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CookinglifeReviews

: 2,462Good

4.28

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with Buyer Protection

certified since: May 25, 2020
updated on: Dec 3, 2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: May 25, 2020
updated on: Dec 3, 2022
Cookinglife is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Cookinglife

1,053 verified reviews in the last 12 months

2,462 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 7, 2022
Ordering item was easy, the price was excellent, the packaging was excellent especially as the item was going overseas, the only downside was waiting for the delivery as it took 8 days but then I must take into account the effects caused by the covid restrictions and the Christmas holiday period. All in all I am very pleased with the service, Thank You CookingLife
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the most relevant critical review


Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife

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 Verified review
Dec 11, 2021
10am Sat 11 December: Just received my 3 Dec order of 3 Le Creuset 2-Step bottle openers thrown loosely into a plastic bag. All 3 hard plastic containers are badly broken so it is now impossible for me to give these as Christmas presents, as I had planned. Appallingly careless packing - and service.
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 Verified review
Feb 8, 2022
I want to return my order because it is not suitable. I have not had a response to my email in three days. When I call the customer service line, it disconnects. I have tried to what's app them but no response and it's been an hour. Terrible customer service. Actually non existent.
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Answer by Cookinglife
Feb 11, 2022
Sorry to hear you are having trouble reaching out customer service team. I can assure you we are happy to help. Please inquire by following the link below and we will get back to you as soon as possible. https://cookinglife.eu/customer-service/
 Verified review
Dec 8, 2021
We received the order today (after 10 days), but we are really disappointed. We just get a lot of pieces of cake stand (as you see on the picture). I hope that we get another one in shortest time, in one piece (before the christmas, because is a christmas gift). Regards, Boštjan
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 Verified review
Dec 4, 2021
I didn't accept the package because the glasses were broken. The broken glasses could be heard in the box. I didn't accept the box from the courier. I am disappointed, it was a gift for Christmas. I still want the glasses but whole this time. What to do in this case?
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Answer by Cookinglife
Dec 6, 2021
We are sorry to hear your product arrived damaged! We do our best to secure every delivery but sometimes mistakes do occur. Our customer service team is happy to help! Please reach out to us at info@cookinglife.eu, we are looking forward to fixing this mistake!
 Verified review
Jun 27, 2022
I recently ordered a x24 piece cutlery set but instead it x1 complete set I received x6 sets of x4. I emailed recently and am awaiting a reply, so depending on how they respond could alter my appraisal. In terms of dispatch and delivery, very swift turnaround.
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Answer by Cookinglife
Jun 30, 2022
Very sorry to hear that your order did not go as expected. If you have any further questions, please do not hesitate to contact us again at info@cookinglife.eu to help resolve the issue as soon as possible.
 Verified review
Dec 24, 2021
Haven't received ordered. Those replying on the what's app messaging have been no help. No tracking info available since 20th Dec. It was suppose to be a Christmas present and when I ordered it said it would be here in time for Christmas.
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Answer by Cookinglife
Dec 30, 2021
Our deepest apologies for your unfortunate experience! Please reach out to our customer service team at info@cookinglife.eu, we are happy to help!
 Verified review
May 27, 2022
Package arrived today with 2 items smashed beyond use and 2 with damage to packing (boxes) rendering them unusable as gifts. Very disappointing as I have used Cookinglife before and items always arrived in good condition.
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Answer by Cookinglife
May 30, 2022
How unfortunate to hear that your order arrived with damage! Fortunately, there is an easy solution. Please reach out to our customer service team at info@cookinglife.eu as soon as possible so we can help you efficiently.
 Verified review
Jan 28, 2022
I will be returning this item. Very poor quality. Does not have a continuous smooth movement. Keeps jamming. and on close inspection some of the blades look slightly bent. Very difficult to operate. A horrible whisk!!!
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Answer by Cookinglife
Feb 1, 2022
How unfortunate to hear that you are unsatisfied with your purchase. Please reach out to info@cookinglife.eu and we are happy to work towards a solution with you.
 Verified review
Jan 28, 2022 
I received a damaged products from cookinglife and I immediately took pictures of the damaged goods and send it to them but I have not received any communication nor acknowledgement from them. I am very disappointed.
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Answer by Cookinglife
Feb 1, 2022
Sorry to hear your products arrived damaged! Please email our customer service team at info@cookinglife.eu and we will help you as soon as possible.
 Verified review
Mar 9, 2022 
I ordered a kettle, It's got a 2 pin plug so not suitable for UK, when I wanted to return it, I was told I'd have to pay the return cost of £11.20. I still have the kettle that I cant't use. Very unprofessional.
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 Verified review
Jan 23, 2022
Probably not your fault but my order has not progressed at all in fedex on 9 33 jan 18 so still in the Netherlands and so not on its way to me. All fed ex says is contact cookinglife, not good enough
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Answer by Cookinglife
Jan 24, 2022
How unfortunate to hear that you are experiencing a delay in your order. Please contact our customer service team at info@cookinglife.eu and we will be able to help you right away!
 Verified review
Dec 14, 2021
Very disappointed regarding solving issue. I still didn't receive items that I ordered before 15 days. I think that they are fraudster. I'll cancel my order and hope that I'll get money back.
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 Verified review
Mar 26, 2022
Very aggressive and curt customer service. Many emails from different people without proper explanation. No tracking number shared. Items were not in stock although website said they were.
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Answer by Cookinglife
Mar 28, 2022
How unfortunate to hear that you were not provided a tracking number. Please reach out to our customer service team directly at info@cookinglife.eu so we can assist you right away.
 Verified review
Feb 16, 2022
Misleading E-Mail. Telling the the item i want is back in stock, so i order it and afterwards i have to find out that it is NOT IN STOCK. No reaction to my E-Mail until now........
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 Verified review
Jan 6, 2022
3 plates were broken, I’ve sent pictures but not received any response. I’ve purchased before and was extremely happy so disappointed with this order - will you replace them?
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Answer by Cookinglife
Jan 13, 2022
Sorry to hear you received your order damaged! Please reach out to our customer service team directly at info@cookinglife.eu - we are looking forward to helping you
 Verified review
Feb 10, 2022
Neither PayPal nor payment via visa card would work. Tried bank transfer then, but just got the money refunded without explanation. Contacted customer support, but no reply.
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Answer by Cookinglife
Feb 11, 2022
Sorry to hear that you are experiencing problems with payment. Our customer service team is ready to help. Please email us at info@cookinglife.eu so we can help you in the most efficient way possible.
 Verified review
Jan 16, 2022
Goods not received 2 weeks after dispatch, no update on tracking app. Seemed promising at the start with emails implying efficient processing and dispatch but never arrived.
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Answer by Cookinglife
Jan 17, 2022
Sorry to hear there is a delay in your delivery. Please reach out to our customer service team at info@cookinglife.eu so we can help you as soon as possible!
 Verified review
Dec 22, 2021
I ordered créme brulée forms in what I thought 13,5cmø but when I received the package the forms were in 8cmø and one of the forms was broken. I’m very disappointed.
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 Verified review
Feb 4, 2022 
i have received no information other than to say order is being processed. No notificat5ion that it has even been dispatched. As a result I have no idea where it is.
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 Verified review
Feb 3, 2022
Arrived with every bowl smashed sadly. I’m waiting to hear back and hope for a replacement set of bowls…they look nice so if they re not broken I shall be pleased
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Answer by Cookinglife
Feb 8, 2022
Sorry to hear that your order arrived damaged. Our logistics team strives for excellence every time but unfortunately, mistakes do happen. Please reach out to our customer service team so we can straighten this out right away.