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TrustmarkValid
certified since: May 25, 2020
updated on: May 29, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for Cookinglife
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Apr 28, 2023
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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the most relevant critical review
Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife
Verified review
Dec 4, 2022
I bought two sets of delph a week ago they have not been delivered not coming up on the tracking app.. contacted customer service they said they would refer it on but could be another number of days
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that your package is delayed. We hope that you will receive an update from our partner as soon as possible.
Verified review
Dec 19, 2022
Great difficulty in trying to find out the status of an order. Only automated replies. I have not received my order or part of it and I have yet to be contacted via any form.
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service by phone to receive immediate assistance.
Verified review
Nov 18, 2022
Again attempted to order glassware from them which they’re advertising online and again not in stock took money as well still awaiting these glasses from another supplier
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Answer by Cookinglife
Nov 21, 2022
Very sorry to hear about your experience. Sometimes, out-of-stock products can take longer to arrive. We apologize if there was a miscommunication regarding the availability of the glassware you purchased.
Verified review
Apr 29, 2023
No answers on email or WhatsApp. I ordered two weeks ago and one week ago. Not a single item has shipped or email answered, but my credit card has been charged for both.
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Verified review
Jul 25, 2022
One of two ordered beer chalices arrived broken. Unclear whether this was due to packaging or handling. No indication of fragile contents on package.
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Answer by Cookinglife
Aug 3, 2022
Very sorry to hear your order did not arrive as intended. Please do not hesitate to contact us at info@cookinglife.eu to help resolve this issue.
Verified review
Dec 5, 2022
Answer emails sent to you about when my delivery can be expected. Money charged 28 November but no update on when I might receive order!
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that you have not received an update regarding your order yet. Please do not hesitate to reach out to our customer service team via phone or email again if the matter is still unresolved.
Verified review
Dec 3, 2022
Items not delivered, notification that they are at a depot awaiting delivery over a week ago .no further update and no delivery.
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that. If you have not received an update on the delivery of your package from our logistics partner yet, please do not hesitate to contact us for more information.
Verified review
Oct 16, 2022
They did bot put a FRAGILE sticker on my package so I got one of my glases broken.
I'm very upset and disapointed !
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Answer by Cookinglife
Oct 20, 2022
Very sorry to hear that your order arrived damaged. Please do not hesitate to contact us at info@cookinglife.eu to help resolve this matter.
Verified review
Jul 3, 2022
I have not received my order payed by PayPal and I have not received an answer to the message I sent one week ago
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Answer by Cookinglife
Jul 4, 2022
Very sorry to hear that you have not received your order yet. Please do not hesitate to contact our customer service again at info@cookinglife.eu to help resolve this issue as soon as possible.
Verified review
Dec 10, 2022
Did not receive invoice and the document sent by cooking life does not have my vat id like provided.
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Verified review
Nov 26, 2022
Missing items in my order, slow to respond to queries
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Answer by Cookinglife
Dec 2, 2022
Sorry to hear that you have not been able to reach us! During this busy holiday season, it is best to contact us directly by phone for the most urgent matters.
Verified review
Jun 14, 2022
Have not received my order yet !!
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Answer by Cookinglife
Jun 24, 2022
How unfortunate to hear that you have not yet received your order. Please reach out to our customer service team at info@cookinglife.eu so we can help you in the most efficient way possible
Verified review
Jan 17, 2023
Trying to return defective product but proving very difficult as one has to wait to be approved !!!
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Answer by Cookinglife
Jan 23, 2023
Very sorry to hear that there has been a delay in the processing of your return.
Verified review
Sep 19, 2022
Ordered and paid, received email Out Of Stock will be in contact!
Over a week later no update.
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Answer by Cookinglife
Sep 20, 2022
Very sorry to hear that you have not received an update yet! Please do not hesitate to contact us at info@cookinglife.eu for more information regarding your order. Delivery times on out of stock items can vary depending on the manufacturer.
Verified review
Dec 30, 2022
terrible customer support, packaging, and does not respect its shipping and delivery quotes
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Verified review
Dec 4, 2022
Sorry for the negative feedback. I have not received my parcel so really can't comment.
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that you have not received your parcel yet. If you have still not received an update on the delivery of your package from our logistics partner, please do not hesitate to contact us for more information.
Verified review
Jan 17, 2023
I haven’t received my order and I have no information for they time it will be shipped
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Answer by Cookinglife
Jan 23, 2023
Very sorry to hear that your order has not been delivered yet.
Verified review
Nov 12, 2022
Never received my product and haven’t got any reply on my mail in a couple of days.
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Answer by Cookinglife
Nov 21, 2022
Very sorry to hear that your order did not arrive on time. Hopefully, the issue has been resolved already, but if not, please do not hesitate to reach out to our team again to help locate your order.
Verified review
Oct 9, 2022
The teapot came broken , I send letter and pictures straight away but no response
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Answer by Cookinglife
Oct 14, 2022
Very sorry to hear that your order did not arrive in one piece. Please do not hesitate to reach out to us directly at info@cookinglife.eu to find a solution.
Verified review
Jun 21, 2022
Order are coming very chaotically , also wrong amounts, broken items in deliveries.
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Answer by Cookinglife
Jun 24, 2022
How unfortunate it is to hear that your order arrived damaged and incomplete. This is unacceptable. Please email info@cookinglife.eu so we can help resolve this as soon as possible.