Ordering item was easy, the price was excellent, the packaging was excellent especially as the item was going overseas, the only downside was waiting for the delivery as it took 8 days but then I must take into account the effects caused by the covid restrictions and the Christmas holiday period. All in all I am very pleased with the service, Thank You
CookingLife
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2 months ago
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Verified review
1 year ago
Have sent the wrong design. Looking on their website the design I ordered is not in stock, so they have sent a different one without consulting me.
I am still waiting for them to reply to my complaint 4 days ago.
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1 year ago
I have not received my order since 25.08.2021.
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1 year ago
The chafing fuel has still not arrived. I thought the delivery time was shorter.
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Answer by Cookinglife
1 year ago
Hello,
Our apologies for your inconvenience. We investigated what could have happened with this order and upon shipping it on the same day the order was placed, there have been no updates from FedEx. We will let you know as soon as possible the reply from FedEx. Thanks again for your patience.
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1 year ago
Very bad customer support.
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1 year ago
I ordered a shipment to ireland 9 days ago, still haven't received it. no one replies to my emails. I do not recommend. I will not buy again
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Answer by Cookinglife
1 year ago
I am so sorry to hear that and will ask the customer service team to get in contact with you right away. Thank you for your patience.
Verified review
1 year ago
I did not yet receive my parcel.
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1 year ago
I have not yet received my order
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1 year ago
I received my order today and three of the six glasses I received arrived smashed
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1 year ago
Me senti enganada, comprei através do site, vivo em Portugal e a página veio automaticamente traduzida, e a tradução está mal, aparece escrito que o artigo é a panela de pressão e não a borracha.
Fiz a reclamação e enviei o print da tela onde consta o erro de tradução, e recebi de resposta que me enviaram o que comprei, e que as panelas neste site custam 90€
Um verdadeiro horror, para algo que deviam de agradecer por eu ver tamanho erro.
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1 year ago
Shipment not handed over to logistics.
And really that's the most important part of delivery.
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1 year ago
The goods arrived on time, however they were damaged and not during the delivery. Both the case and the cutlery inside were marked. The knifes also looked to be different in colour. When requesting to send it back, I received an address label, but it will still cost me to send it back from the UK. Not impressed and be warned if buying from the UK as it will cost you to send anything back.
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1 year ago
Take more accurate pictures.
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Answer by Cookinglife
1 year ago
I am sorry to hear you are unhappy with the photos on our website. Please feel free to forward your ideas to our customer service. We are happy to improve our website for you!
Kind regards,
Your Cookinglife Team
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1 year ago
Ordered 2 Belgian beer glasses which arrived totally smashed in the box, poorly wrapped. Informed company but not yet had a response.
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1 year ago
Llegó una copa rota, espero que me la vuelvan a enviar
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