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cookinglife.eu
Reviews:

709 reviews in the last 12 months3,507 total reviews  

4.39
Good

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Valid

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Most relevant positive review

Feb 6, 2024
 Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
CO
CATHARINE O.
KINGS LYNN

Most relevant negative review

Jun 27, 2023
 Verified review
Absolutely appalling customer service!! Dear Philip, We have received your message. We are very busy, we will do our best to send you a response within 7 business days. We are currently in a transition of systems where unfortunately we are running into some problems. Because of this, our deliveries are delayed and we are hard to reach by phone due to technical problems. We ask for your patience, your order will be shipped and your question answered as soon as possible. We are working hard to deliver your order as soon as possible. You may not receive an email with the track and trace code of your order. Should you wish to add to your request, please reply to this e-mail. If you have not yet added an order number to your e-mail, we would like to ask you to send us one. Then we can help you faster. If you have damage to your order or want to return your order, we would like to ask you to report this via returns.com/cookinglife. Then we will pick up your request there. Kind regards, Translated with www.DeepL.com/Translator (free version) Kind regards, The Cookinglife team
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Reviews for cookinglife.eu

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4 days ago
 Verified review
Superb cheese knife set, really good quality. Delivery was slow.
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Answer by cookinglife.eu
4 days ago
Thanks for your review and nice to hear you are happy with the cheese knife set! Too bad the delivery was a bit slow. We always strive to get everything to our customers as quickly as possible, but sometimes it can indeed take a bit longer. Hopefully the wait was worth it and you can now fully enjoy your new acquisition! Kind regards, Team Cookinglife
6 days ago
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4 days ago
Thank you so much for your positive feedback! We hope to serve you again in the future. Kind regards, Team Cookinglife
8 days ago
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4 days ago
Thank you for your four-star review! Should you have any further questions or want more information, we are always at your service. Kind regards, Team Cookinglife
12 days ago
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10 days ago
Dear Andrew, How fantastic to hear that you"re so pleased with the bread pan! 🌟 We want to sincerely thank you for your 5-star review. Your positive feedback means a lot to us. We hope the bread pan will make your baking adventures even more enjoyable. May each freshly baked loaf be a delightful treat for you and your loved ones. 🍞🥖 Once again, thank you for your support and trust. Enjoy the baking and the wonderful aromas filling your kitchen! 👩‍🍳 Warm regards, Team Cookinglife
Jun 3, 2024
 Verified review
Very efficient. Delivery was smooth and prompt, although I was unable to track the parcel en route. Product was perfect!
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Answer by cookinglife.eu
Jun 4, 2024
Dear Paul, Thank you for your feedback! Great to hear you"re happy with the quick delivery and perfect product. We take your feedback seriously and will definitely look into better tracking features from our delivery partners. Enjoy your purchase! Kind regards, Team Cookinglife
May 30, 2024
 Verified review
well packaged. faster delivery
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May 30, 2024
Dear James Webb, Bedankt voor je feedback! Fijn om te horen dat alles goed verpakt was. We doen ons best om bestellingen zo snel mogelijk te leveren. Hopelijk kunnen we je de volgende keer nog sneller van dienst zijn! Kind regards, Team Cookinglife
May 30, 2024
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May 30, 2024
Beste Jean Jacques Wagner, Bedankt voor je beoordeling met vier sterren!  Mocht je nog vragen hebben of feedback willen delen, dan horen we dat graag.  Veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
May 23, 2024
 Verified review
The Quality of The product is perfect; The way it was packed was too much!!
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Answer by cookinglife.eu
May 24, 2024
Beste Jaap, Bedankt voor je review en je positieve feedback over de kwaliteit van ons product! We waarderen ook je opmerking over de verpakking. We zullen dit zeker in overweging nemen om een betere balans te vinden. We hopen je snel weer te mogen bedienen!
May 22, 2024
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May 22, 2024
Beste René, Bedankt voor je beoordeling van vier sterren! Mocht je nog vragen of opmerkingen hebben, dan horen we het graag. Veel plezier van je bestelling! Met vriendelijke groet, Team Cookinglife
May 20, 2024
 Verified review
Very happy with cooking life
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Answer by cookinglife.eu
May 21, 2024
Dear John, Thank you for the fantastic 5-star review! We"re glad you"re happy with Cookinglife. If you have any further questions or need help, please don"t hesitate to contact us. Kind regards, Team Cookinglife
May 15, 2024
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May 17, 2024
Dear Richard, Thank you for the four stars, we really appreciate it!  If you have any feedback or comments on how we can improve our service, we would love to hear from you. We always strive for the best quality and customer satisfaction. Kind regards, Team Cookinglife
May 11, 2024
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May 13, 2024
Dear Phillis, Thank you very much for your 4-star review! We are extremely happy that you are satisfied with your experience with us. If you have any questions in the future or if there is anything we can help you with, please don't hesitate to contact us. Kind regards, Team Cookinglife
May 11, 2024
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May 13, 2024
Dear Ken, Thank you for your 4-star review! We really appreciate your feedback. If you have any questions or comments, please feel free to let us know. We are happy to help! Kind regards, Team Cookinglife
May 10, 2024
 Verified review
Fast delivery, item as described. If possible please minimise packaging.
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Answer by cookinglife.eu
May 10, 2024
Dear Aga, Thank you for your lovely review and valuable feedback! We are glad you are happy with the fast delivery and the product. Regarding the packaging, we understand your point. We always try to strike a balance between protecting the products during shipping and minimising the use of packaging material for environmental reasons. Your feedback is important to us and helps us improve this balance. Thanks again and we hope to see you at Cookinglife again soon!
May 7, 2024
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May 7, 2024
Dear Michael, Thank you for your 4-star rating!  If you have any comments or suggestions to improve our service, we would of course love to hear them. Enjoy your purchase! Kind regards, Team Cookinglife
May 6, 2024
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May 7, 2024
Dear Pat, Thank you for your feedback! We're glad you're happy with your purchases. If you have any further questions or need anything, please feel free to let us know. We will be happy to help you! Enjoy your purchase! Kind regards, Team Cookinglife
May 5, 2024
 Verified review
One of the grows.were broken so does not slot in place. It was not easy to track where.the item was and had to change plans thinking it was in it's way that day but it never came until 2 days after I thought it would. Besides that I am VERY happy that I can beaten my home space using this product thanks
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Answer by cookinglife.eu
May 6, 2024
Dear Dee Brown, Thank you for your message and feedback. We are very sorry to hear that one of the growths was broken and not in place. We would like to ask you to submit your return request via this link https://cookinglife.returnless.com/. Could you include photos or videos with it? Then we can better assess the damage. Regarding the shipment, we understand that it is annoying that the delivery took longer than expected. We will do our best to improve this in the future. However, we are happy to hear that you are generally happy with the product and that it helps you improve your home space! Kind regards, Team Cookinglife
May 5, 2024
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May 6, 2024
Dear Andrea Toselli, Thank you for your review! It"s nice to hear that you are satisfied with our service.  If there is anything else we can help you with, please let us know! Kind regards, Team Cookinglife
Apr 23, 2024
 Verified review
Good job excecpt that dhl, did not have my phone number and I had to stay in the given address until they came. I did not have their number either. It would have made everything easier
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Answer by cookinglife.eu
Apr 24, 2024
Dear Ramona Rodríguez Hernández, Thank you for your feedback. We are sorry to hear that you experienced problems with the delivery of your order by DHL. We understand that this was annoying for you. Normally, your contact details should appear on the package for the delivery driver. We will definitely discuss this internally to ensure this does not happen in the future. We hope that, despite this inconvenience, you enjoy your new boards. If you have any other questions or comments, please let us know. Kind regards, Team Cookinglife
Apr 15, 2024
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Apr 15, 2024
Dear Tomas Tauragis, Thank you for your lovely review! and we wish you lots of fun with your cutlery set Should you have any questions or comments in the future, we would of course be happy to hear from you. Kind regards, Team Cookinglife.