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Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Dear customer,
Thank you for your positive review.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 21, 2023
Verified review
Rapidez
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your positive review!
Great to hear that you are happy with the quick delivery.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jun 19, 2023
Verified review
One of the six glasses I ordered was cracked on arrival, disappointing.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We're sorry to hear that you have received your order with damage, we apologize for this!
We pack your package with the greatest care, but unfortunately it is possible that you have received a damaged item.
If you send us an email with photos of the damaged item, we want to come to a solution with you.
When you have sent us a message, we will respond as soon as possible. Due to the backlog due to the transition of systems, this can unfortunately take longer than you are used to from us.
Best regards,
Team Cookinglife
Jun 19, 2023
Verified review
I ordered this as a gift from Australia to be delivered to my daughter in Germany - immediate friendly response and impressively quick delivery with tracking details - many thanks
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We're glad to hear that you're satisfied with our service.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 16, 2023
Verified review
All prefect
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 4, 2023
Verified review
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Like the way the things are treated and the big choice of products
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review!
Great to hear that you are satisfied with our service and product range.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jun 2, 2023
Verified review
I was impressed with the quick delivery and the very efficient updates on the delivery status. I loved the products.
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review!
Great to hear that you are satisfied with our delivery time and our products.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
May 30, 2023
Verified review
skewers
I bought three skewers from cookinglife and they are very attractive.
Regards, Patrick
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