igus.euReviews:
24 reviews in the last 12 months174 total reviews
Good
TrustmarkValid
Top positive review
Nov 2, 2023
Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
Read more
Top negative review
Apr 2, 2024
Verified review
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
Read more
Reviews for igus.eu
9 days ago
Verified review
Delivery time is too long. 3-4 weeks is too much.
Report review
Apr 2, 2024
Verified review
Chat bot failure
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
Report review
Feb 8, 2024
Verified review
We have been waiting contact from local supplier one week. Very slow response time.
Report review
Dec 13, 2023
Verified review
Your account profile is a joke.
No access to customer number
No access to order number
No automatic email confirmation with tracking number of the order
You may consider switching to Shopify or something that will get you the functionality of a modern e-commerce site.
Report review
Answer by igus.eu
Dec 13, 2023
Dear Mr. Declercq,
thank you very much for your feedback and the friendly phone call.
I am pleased that we were able to clarify the order procedure in which I was able to explain the exact process of a first order to you.
I hope that you will soon be able to use our my igus again to your satisfaction .
Have a nice day and best regards from Cologne
MJ
Sep 28, 2023
Verified review
Ik plaats een betselling
KLACHT: Ik plaats een bestelling bij jullie en een ander bedrijf verzorgt de levering en die stuurt ook vervolgens de factuur. Dit is niet in te regelen in geautomatiseerde inkoopsoftware. PO aan passen etc. hier moeten jullie echt iets mee doen om dit te voorkomen!
Report review
Oct 31, 2023
Verified review
Still waiting on the cables ordered over a week ago. Drop UPS as a shipping provider, this is my second time dealing with Igus and second time I have been left waiting with customers shouting. Never again, I'm going to stick with OEM parts.
Report review
Answer by igus.eu
Nov 2, 2023
Dear igus Customer! Your order from 24th of October had been shipped with UPS on 26th of October early morning. According to the UPS Tracking No. it has arrived on 01st of November. We will check with UPS why the shipment took longer than usual. Nonetheless my colleagues will give you a call today to discuss it in detail.
Dec 13, 2023
Verified review
Give realistic deliver dates on your website / web shop.
Ship parts for Irish customer direct to Ireland from Europe and not through the UK which adds additional paperwork, delays and custom charges.
Report review
Apr 28, 2023
Verified review
Took you to call in to process order.
Took me to call in to process order.
Wanted a different way to be shipped to get parts earlier but no one would talk to me about that. Couldn’t understand the gentleman I was talking to
Report review