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igus.eu
Reviews:

23 reviews in the last 12 months181 total reviews  

3.65
Good

Trustmark
Valid

Includes Buyer Protection
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Most relevant positive review

Nov 2, 2023
 Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.

Most relevant negative review

Apr 2, 2024
 Verified review
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers. We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history Please make your online shop function again!
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Reviews for igus.eu

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21 hours ago
 Verified review
I've bought cable carriers, It was very easy to choose the configuration, I could download the cad file of the chosen product and the products were shipped quite fast.
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12 days ago
 Verified review
Fast shipping and a fair price !
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10 days ago
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Коректен и компетентен екип.
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12 days ago
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Jun 19, 2024
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Jun 18, 2024
 Verified review
No order tracking available difficult to order an energy chain
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Answer by igus.eu
Jun 18, 2024
Dear igus customer, Thanks for your order and message! A colleague from igus B.V. will get in touch with you and will show you how to find the tracking no. after shipment of the goods!
May 10, 2024
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Apr 19, 2024
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Delivery time is too long. 3-4 weeks is too much.
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Mar 25, 2024
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Great service good products
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Mar 28, 2024
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Apr 2, 2024
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Chat bot failure

The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers. We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history Please make your online shop function again!
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Nov 2, 2023
 Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
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Feb 6, 2024
 Verified review
The website was easy to navigate and regular timely updates on your order were provided.
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Feb 8, 2024
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Great service thanks and great prices
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Aug 13, 2023
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Easy search, easy to buy, perfect fit
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Jan 28, 2024
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Dec 8, 2023
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Sep 4, 2023
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Dec 13, 2023
 Verified review
Your account profile is a joke. No access to customer number No access to order number No automatic email confirmation with tracking number of the order You may consider switching to Shopify or something that will get you the functionality of a modern e-commerce site.
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Answer by igus.eu
Dec 13, 2023
Dear Mr. Declercq, thank you very much for your feedback and the friendly phone call. I am pleased that we were able to clarify the order procedure in which I was able to explain the exact process of a first order to you. I hope that you will soon be able to use our my igus again to your satisfaction . Have a nice day and best regards from Cologne MJ
Sep 28, 2023
 Verified review

Ik plaats een betselling

KLACHT: Ik plaats een bestelling bij jullie en een ander bedrijf verzorgt de levering en die stuurt ook vervolgens de factuur. Dit is niet in te regelen in geautomatiseerde inkoopsoftware. PO aan passen etc. hier moeten jullie echt iets mee doen om dit te voorkomen!
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