igus.euReviews:
24 reviews in the last 12 months185 total reviews
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Most relevant positive review
Nov 2, 2023
Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
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Most relevant negative review
Apr 2, 2024
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The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
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Reviews for igus.eu
2 days ago
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2 days ago
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Sep 18, 2024
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Great Technical help and brilliant turnaround on delivery
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Jul 23, 2024
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I've bought cable carriers, It was very easy to choose the configuration, I could download the cad file of the chosen product and the products were shipped quite fast.
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Jul 12, 2024
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Fast shipping and a fair price !
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Jul 14, 2024
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Коректен и компетентен екип.
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Jul 12, 2024
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Nov 2, 2023
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Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
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Feb 6, 2024
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The website was easy to navigate and regular timely updates on your order were provided.
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Apr 19, 2024
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Delivery time is too long. 3-4 weeks is too much.
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Feb 8, 2024
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Great service thanks and great prices
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Mar 25, 2024
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Great service good products
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Jun 19, 2024
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May 10, 2024
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Mar 28, 2024
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Jan 28, 2024
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Dec 8, 2023
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Apr 2, 2024
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Chat bot failure
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
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Dec 13, 2023
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Your account profile is a joke.
No access to customer number
No access to order number
No automatic email confirmation with tracking number of the order
You may consider switching to Shopify or something that will get you the functionality of a modern e-commerce site.
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Answer by igus.eu
Dec 13, 2023
Dear Mr. Declercq,
thank you very much for your feedback and the friendly phone call.
I am pleased that we were able to clarify the order procedure in which I was able to explain the exact process of a first order to you.
I hope that you will soon be able to use our my igus again to your satisfaction .
Have a nice day and best regards from Cologne
MJ
Oct 31, 2023
Verified review
Still waiting on the cables ordered over a week ago. Drop UPS as a shipping provider, this is my second time dealing with Igus and second time I have been left waiting with customers shouting. Never again, I'm going to stick with OEM parts.
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Answer by igus.eu
Nov 2, 2023
Dear igus Customer! Your order from 24th of October had been shipped with UPS on 26th of October early morning. According to the UPS Tracking No. it has arrived on 01st of November. We will check with UPS why the shipment took longer than usual. Nonetheless my colleagues will give you a call today to discuss it in detail.