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Top positive review
Nov 2, 2023
Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
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Reviews for igus.eu
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1 day ago
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Delivery time is too long. 3-4 weeks is too much.
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Mar 25, 2024
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Great service good products
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Mar 28, 2024
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Apr 2, 2024
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Chat bot failure
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
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Feb 6, 2024
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The website was easy to navigate and regular timely updates on your order were provided.
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Feb 8, 2024
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Great service thanks and great prices
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Jan 28, 2024
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Feb 8, 2024
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We have been waiting contact from local supplier one week. Very slow response time.
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Nov 2, 2023
Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
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