Review summary
Several customers praise the product quality, expressing satisfaction with the performance and standards. Some also appreciate the helpfulness and professionalism of customer service representatives. In addition, there are positive remarks about the ordering process and website usability from those who found them easy and user-friendly. However, many customers express concerns about delivery times, noting frequent delays and uncertainty regarding order arrival. Negative feedback also highlights issues with the ordering process and website usability, describing them as complicated or outdated. Additionally, some customers report a lack of communication or slow responses from customer service.
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How Trusted Shops prevents fake reviewsReviewsigus.eu
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Better than POM!
I had some POM sliders for some aluminum extrusions that I wanted to extend. I tried and failed spectacularly to 3D print some out of POM filament. I then found and tried some iglidur i150 (and i190) filament. The i150 printed great on my Prusa Core One. The 3D printed versions even glides better than my existing POM sliders.
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Suivi colis absente.
La partie vente est parfaite. La livraison, faites dans les délais corrects, n'a fait l'objet d'aucune communication.
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Fast reply and easy ordering and feedback/help from employees
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Better if I do not need to advance the payement from my personal bank account and our institution (Universitat Jaume I) can pay after material arrival, which was possible some years ago.
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Easy to order, after a simple online chat and good information regarding appropriate material.
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Your website is awful for selected energy chains.
Reply from igus.eu
Dear Mr Silk,
thank you for your feedback. We are constantly working on an easier e-chain configurator which will make life easier and we hope you managed to find what you needed - otherwise please don't hesitate to contact us any time for direct support for e-chain selection.
Try to use our live chat tool on our homepage for example. The chat agent will help you immediately.
Have a nice day.
Martina Schwebig
igus® SE & Co. KG
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Great customer support and quality. I was helped finding a 90° degree solution for my XY movement probe station. They where very kind and professional, and meets all the quality standards.
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price !
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sehr kompliziert und umständlich
onlineshop und normaler shop arbeiten nicht gut zusammen
wir wollen ganz normal per PDF-Bestellung aus unserem System bestellen, nicht online eingegeben
Gutschriften brauchen Monate, bis man sie bekommt, in der Zwischenzeit kommen aber ständig Mahnungen
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Communication
Vague delivery of 8 to 10 days for a standard component
Waited on feedback to potentially order further parts, but given no response have followed up with an alternative supplier.
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easy and fast
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I like the properties of the plain bearings.
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Good and quick personal servi
Good and quick personal Service
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I think customer service was kind, but order procesing and shipment was slow and problematic.