Nonpaints.com/en/
Reviews:

250 reviews in the last 12 months279 total reviews  

4.63
Excellent

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Top positive review

May 8, 2023
 Verified review
Excellent service and help from Michael not quite so comprehensive from Dexter at the end, but nevertheless excellent service and information from both of your team members that I had contact with. Thank you very much. At this point I do not know if your product is as good as I hope it will be as I have not applied it yet. However if you wish to give me a reminder in about a week I will respond as appropriate.

Top negative review

Jul 15, 2023
 Verified review
Price of item was decent. Website states that same day dispatch if you order by 10PM but it is not my experience. Delivery was over a week to get from Netherlands to Ireland which is not too far. It was a little dinged up when it came but product itself seems ok. My advice old be to order WELL in advance if you use CROP
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Reviews for Nonpaints.com/en/

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6 days ago
 Verified review

Crop? Crap!

Crop? More like crap! Tried to cancel an unauthorised purchase and they declined telling me it had already shipped? No sign of it or a tracking number not that I could find anyway, given all the communications are in Dutch. Poor communication, no sign of the purchase (unautheriaed or not..) and as much use as a chocolate tea pot
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Mar 19, 2024
 Verified review

Had I been aware of this I would have ordered from a UK company for a similar price and a quicker delivery.

I was totally unaware when I placed my order that I would have to pay a further £53.76 to UPS to cover “fees and taxes. Had I been aware of this I would have ordered from a UK company for a similar price and a quicker delivery. I am not at all happy with this situation and your response.
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Mar 26, 2024
 Verified review
Waiting to receive the parcel but £108 is due apparently for import tax. No mention of this when ordered. So I will not be accepting the parcel and requesting a refund through PayPal.
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Apr 1, 2024
 Verified review

Never buy from here again.

I tried once to buy from here, package arrived late and broken, they refund me 13 instead of 42euro, saying that I can still use the product LOL. Unprofessional .
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11 days ago
 Verified review
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Feb 1, 2024
 Verified review
1 poor packaging 2 the clear coat not as described (is not scratch resistant)
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Jan 13, 2024
 Verified review

Reticules delivery costs

After ordering, charging 300% more for delivering… was forced to cancel
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Answer by Nonpaints.com/en/
Feb 4, 2024
Dear Jovan, I'm sorry to hear that you had to pay so much extra for the shipping of your order. Upon reviewing everything, it appears that this is due to your residence in a remote area. As a result, the carrier is unable to deliver the package to you at the standard shipping cost. We apologize for any inconvenience this may have caused you.
Jul 15, 2023
 Verified review

Slow delivery

Price of item was decent. Website states that same day dispatch if you order by 10PM but it is not my experience. Delivery was over a week to get from Netherlands to Ireland which is not too far. It was a little dinged up when it came but product itself seems ok. My advice old be to order WELL in advance if you use CROP
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Answer by Nonpaints.com/en/
Jan 16, 2024
Dear Adam, Thank you for your message. We're sorry to hear that. We appreciate your feedback and will take appropriate steps to address the issue.
Aug 28, 2023
 Verified review
Fast delivery but all items was damaged. They actually issued 10% refund of the order . Even more some product was't MIPA brand as i ordered but they said that inside all ok. But how you can trust what is in???
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Answer by Nonpaints.com/en/
Jan 16, 2024
Dear Sergejus, Thank you for your message. We will discuss this immediately with the packer to prevent this in the future. Fortunately, it has been resolved with you amicably, and we can look back on a positive experience.
Oct 16, 2023
 Verified review

Possible scammers

ordered and paid for goods on 25 september. on october 16 still no news if and when these goods will arrive. absolutely no communication from the seller on what is happening - I had to chase them several times. I do not know if this business is a scam or not, but i would stay away: there are plenty of people selling these goods, no need to waste your time with people that couldn;t care one bit about the customer
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Answer by Nonpaints.com/en/
Mar 16, 2024
We have tried to reach out to you multiple times, but unfortunately, we haven't received any response. Therefore, we assume that the issue has been resolved. Best regards, Team CROP
May 29, 2023
 Verified review
Deliver what has been paid for. Pay attention to customers when they contact customer care. Behave responsibly. I’ve been waiting 11 days for an over night delivery. UPS have sent the goods they damaged back to CROP, which can be verified with UPS, they will not send me another consignment and won’t communicate with me. Woefull. What an load of crop.
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Answer by Nonpaints.com/en/
Jun 5, 2023
Hello, We are sorry that you had a bad experience. We will contact via e-mail to try to resolve the problem with you.
Jul 4, 2023
 Verified review

The purchase went fine, but customer service...

The purchase went fine. The customer service isn't the best: I contacted them in english with a question and got an answer in spanish.
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Answer by Nonpaints.com/en/
Jul 6, 2023
Hello, Thank you for your feedback. We are taking this into account and improving on it.
Aug 24, 2023
 Verified review
Order took fare too long to process. Asked multiple times for the proper paint code and told each time it wasn’t correct.eventually I received it with the code I’d giving them!arrived with the can damaged and paint slightly leaked out (but had dried and re sealed it’s self) Id hope it was just a once off bad experience,as I would like to do further business.
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Answer by Nonpaints.com/en/
Jan 23, 2024
I see that your package has unfortunately been delayed by the carrier. We apologize for the inconvenience.
May 25, 2023
 Verified review
Very Slow Delivery Took 10 Days, shoud state that on the website, I sent an email about it never even got a reply, Came in a massive box 10 times bigger than needed and 1/2 the cans were damaged but atleast didnt leak, Courier just left at the front door hours before time given, so I had no way of checking for damage upon delivery.
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Answer by Nonpaints.com/en/
Jun 8, 2023
Hello, We are sorry that you experienced a slow delivery. We are shipping from the Netherlands and due to the customs, a shipment takes around 1 week to be delivered in UK. I did contact you to try to find a solution on your problem.
Dec 9, 2023
 Verified review
Still no delivery after 8 days. The tracking link provided does not work and communication of CROP is poor so far.
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Answer by Nonpaints.com/en/
Mar 16, 2024
We have tried to reach out to you multiple times, but unfortunately, we haven't received any response. Therefore, we assume that the issue has been resolved. Best regards, Team CROP
Dec 1, 2023
 Verified review

Unexpected extra charges

I didn’t realise that the courier would charge me an extra £160 on delivery.
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Answer by Nonpaints.com/en/
Feb 4, 2024
Dear David, We appreciate receiving your review, although we regret to hear that it was unsatisfactory. Unfortunately, since Brexit, there are now import costs required for shipments to the UK due to European regulations. Regrettably, this is beyond our control. We apologize for any inconvenience this may cause.
Oct 1, 2023
 Verified review
Not delivered on time
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Answer by Nonpaints.com/en/
Jan 17, 2024
Hi Thomas, Sorry to hear that your package was delayed. Unfortunately, the delay is due to our carrier. We will definitely use your feedback to improve in the future.
Oct 31, 2023
 Verified review
Faster delivery and make contact with explanation why delivery is taking so long
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Answer by Nonpaints.com/en/
Jan 17, 2024
Hi Thomas, Uw klacht is helaas niet bij ons bekend. Zou u een mail willen sturen naar  customerservice@nonpaints.com
Nov 3, 2023
 Verified review

only one negative the shiping cost

only one negative, shipping is very expensive 19€ to order a can of spray
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Answer by Nonpaints.com/en/
Jan 17, 2024
Hi Richard, Unfortunately, we have to calculate these shipping costs because this is what the carrier charges us. We are already one of the few companies that doesn't profit from this.
Apr 26, 2023
 Verified review
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Answer by Nonpaints.com/en/
May 3, 2023
Hello, We are sorry to see that you are not happy with our services. We contacted you via e-mail to try to help.