remobile.eu/de-en

Reviews:

Hi, thank you for being honest with us. Ordering a device you need ASAP only to face a week of silence is unacceptable, and we apologize for putting you in a position where cancelling was your best option. We are taking your advice on proactive shipping updates directly to our logistics team so this doesn't happen again. Since we let you down on this order, we want to give you a 10% discount code for your next purchase as an apology for your wasted time. Please drop us a line at support@remobile.eu so we can send that directly to your inbox. Sincerely, Remobile.eu Team

Hi, Thank you for sharing your feedback. We sincerely apologize for the delay in dispatching your order and for the communication issues you experienced. We understand that a promised one-business-day dispatch timeframe should be accompanied by timely updates, especially when delays occur. The delay is due to an unexpected processing backlog, which has affected our usual dispatch schedule. We understand that this does not excuse the inconvenience caused, and we regret that we did not communicate the situation more clearly or respond in your preferred language. We would like to inform you that your shipment is currently expected to be dispatched on Monday. Once it has been shipped, the tracking information will be provided so you can follow its progress. We appreciate your patience and take your feedback seriously as we work to improve both our shipping communication and customer service. Kind regards, Remobile Team

Hello, Thank you for your honest feedback, and we sincerely apologize for the frustration caused by the lack of clear updates regarding your order. We understand your concern, especially given the value of the device. The request for feedback was automatically generated by the Trusted Shops system and was sent independently of the completion of your order. We agree that receiving a review request before the order is fully completed can understandably be confusing. We’re pleased to confirm that your order is scheduled to ship today. Once the shipment has been handed over to the carrier, the tracking information will be provided so you can follow its progress. We are very sorry that our communication regarding the order status has not been as clear and timely as it should have been. Thank you for your patience and understanding. Kind regards, The Remobile Team

Sehr geehrter Kunde, vielen Dank für Ihr ehrliches Feedback. Wir freuen uns, dass Ihr Smartphone einwandfrei funktioniert, entschuldigen uns jedoch aufrichtig dafür, dass der optische Zustand nicht dem von Ihnen erwarteten „Neuwert“-Standard entsprach. Bei remobile.eu gelten strenge Bewertungskriterien, und es scheint, als sei dieser Kratzer bei unserer Qualitätsprüfung leider übersehen worden. Wir möchten, dass Sie mit Ihrem Gerät rundum zufrieden sind. Bitte kontaktieren Sie uns unter support@remobile.eu mit Ihrer Bestellnummer und einem Foto der Rückseite. Gerne bieten wir Ihnen eine Teilrückerstattung als Entschädigung für den optischen Mangel an. Mit freundlichen Grüßen, das remobile.eu-Team

Hello, We sincerely apologize for the disappointment and for any confusion regarding the shipping options. We would like to clarify that, at present, we only ship orders within Germany and do not offer delivery to Slovenia. Unfortunately, this means that we were unable to fulfil your order to the Slovenian address. We understand that the cancellation after payment was frustrating, particularly after the additional DHL charge. The paid amount will be refunded accordingly. We apologize for the inconvenience and appreciate your understanding. Kind regards, Remobile Team

Hello, We sincerely apologize for the disappointment and for any confusion regarding the shipping options. We would like to clarify that, at present, we only ship orders within Germany and do not offer delivery to Slovenia. Unfortunately, this means that we were unable to fulfil your order to the Slovenian address. We understand that the cancellation after payment was frustrating, particularly after the additional DHL charge. The paid amount will be refunded accordingly. We apologize for the inconvenience and appreciate your understanding. Kind regards, Remobile Team

Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie uns nur mit einem Stern bewertet haben. Da Sie keinen Kommentar hinterlassen haben, würden wir gerne wissen, was schiefgelaufen ist, damit wir das Problem beheben können. Bitte wenden Sie sich mit Ihren Bestelldaten an unseren Kundenservice unter support@remobile.eu, und wir werden unser Bestes tun, um das Problem für Sie zu lösen. Mit freundlichen Grüßen, das remobile.eu-Team.

Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Wir können Ihre Frustration vollkommen nachvollziehen – wenn das aktuelle Handy kaputt ist, fällt jeder zusätzliche Tag des Wartens unglaublich schwer, und wir entschuldigen uns aufrichtig für die ungenauen Angaben zum Lieferzeitpunkt. Sie haben vollkommen Recht, dass eine klare Kommunikation für die Planung unerlässlich ist. Um Sie umgehend auf den neuesten Stand zu bringen: Ihr Paket hat den internationalen Transit durchlaufen und wird heute offiziell zugestellt. Wir hoffen sehr, dass die Qualität Ihres neuen Handys diese stressige Verzögerung wieder wettmacht. Bitte kontaktieren Sie uns unter support@remobile.eu, falls Sie den direkten lokalen Tracking-Link benötigen. Mit freundlichen Grüßen, das remobile.eu-Team