Volt Music Store
Reviews:

775 total reviews   450 reviews in the last 12 months

Review summary

Customers frequently praise the store for offering very competitive and low prices, making it a preferred choice over other shops. Many are pleased with the broad and unique selection of musical equipment, especially modular gear and hard-to-find items. The physical store in Rotterdam and the expertise of its staff are highly valued, with customers appreciating the opportunity to try products and receive knowledgeable advice. Customer service is generally regarded as friendly, respectful, and helpful, with staff resolving issues and responding kindly to inquiries. However, delivery speed and accuracy of stated delivery estimates are areas for improvement, as many customers report delays and longer processing times than advertised. Communication also receives mixed feedback, with some customers experiencing quick and helpful replies while others mention a lack of proactive updates and slow responses.

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ReviewsVolt Music Store

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Community member 
1 Reviews
 Verified
Good store with people who genuinely care. Orders take a bit longer to process and ship compared to other webshops, but they do arrive. On the other hand, the prices are noticeably lower. If I were to suggest an improvement, it would be to provide clearer information about delivery times — is it 3 days or 2 weeks? That would be my tip: list longer delivery estimates when an order, for example, has to come from the U.S. From what I can tell as an outsider, if you ask for an update respectfully, you’ll receive respect and kindness in return. -------------------------------------- Goede store waar mensen werken die om je geven. De orders duren een stuk langer om te verwerken/verzenden dan andere webshops maar ze komen wel aan daartegenover zijn de prijzen wel een stuk lager. Als ik een verbeterpunt zou willen aangeven is de informatie omtrent de levertijd, is het 3 dagen of 2 weken. Dit zou ik als tip willen aangeven, zet de levertijden ook wat langer als er een order uit amerika bijv moet komen. Maar zoals ik kan beoordelen als buitenstaander als je met respect om een update vraagt krijg je respect en vriendelijkheid terug.

Reply from Volt Music Store

Thank you for your thoughtful and balanced review! 😊 We really appreciate your kind words about our team — that means a lot to us. You’re absolutely right about the delivery time communication. Being clearer (especially when items come from external warehouses or the U.S.) is something we’re actively working on. Your suggestion to set more realistic expectations upfront is spot on and very valuable. 🎯 Also great to hear you experienced respectful and friendly communication — that’s exactly what we aim for. Thanks again for your feedback and trust, and we hope to make your next experience even better! 🎶 – Team Volt Music Store
Community member 
1 Reviews
 Verified
Good store with people who genuinely care. Orders take a bit longer to process and ship compared to other webshops, but they do arrive. On the other hand, the prices are noticeably lower. If I were to suggest an improvement, it would be to provide clearer information about delivery times — is it 3 days or 2 weeks? That would be my tip: list longer delivery estimates when an order, for example, has to come from the U.S. From what I can tell as an outsider, if you ask for an update respectfully, you’ll receive respect and kindness in return. -------------------------------------- Goede store waar mensen werken die om je geven. De orders duren een stuk langer om te verwerken/verzenden dan andere webshops maar ze komen wel aan daartegenover zijn de prijzen wel een stuk lager. Als ik een verbeterpunt zou willen aangeven is de informatie omtrent de levertijd, is het 3 dagen of 2 weken. Dit zou ik als tip willen aangeven, zet de levertijden ook wat langer als er een order uit amerika bijv moet komen. Maar zoals ik kan beoordelen als buitenstaander als je met respect om een update vraagt krijg je respect en vriendelijkheid terug.

Reply from Volt Music Store

Thank you for taking the time to leave such a thoughtful and balanced review ⭐️⭐️⭐️⭐️ We really appreciate your kind words about our team and service — that means a lot to us. You’re absolutely right about delivery times: setting clearer and more realistic expectations, especially for products coming from outside the EU, is something we’re actively working on. Your feedback is very valuable in helping us improve this. Thanks as well for highlighting that respectful communication goes both ways — we truly believe in that. We hope to make your next experience even smoother 🎶 – Team Volt Music Store
Community member 
1 Reviews
 Verified

Great store, slow shipping

Great, lovely store. It’s nice to have a physical store in Rotterdam to visit. Online orders take extremely long though, which is an area for improvement.

Reply from Volt Music Store

Thank you for your honest feedback and kind words! 😊 Great to hear you enjoy the store in Rotterdam — always welcome to drop by! 🎶 We’re sorry to hear the online delivery took longer than expected. That’s definitely something we’re continuously working to improve, especially with certain items coming from the warehouse. Your feedback really helps us do better 🙏 Hope to see you again soon, both online and in-store! – Team Volt Music Store
Community member 
1 Reviews
 Verified

Good but takes time

Good price, product 100% original and new. Long delivery times and I had the impression, my order arrived just on time before I needed it because I called and asked for it :)

Reply from Volt Music Store

Thank you for your feedback! 😊 Great to hear you’re happy with the price and that the product was 100% original — that’s very important to us. We’re sorry the delivery took longer than expected, but glad we could still get it to you in time after your call! We’re working on improving delivery speeds to make this smoother in the future. 🚀 Enjoy your purchase and hope to see you again! 🎶 – Team Volt Music Store
Community member 
1 Reviews
 Verified

Good experience despite the reputation I have seen on other reviews online

I have noticed some bad reviews about this shop only after I ordered some very expensive gear, so I immediately wrote them. They replied to me and kept me updated along the whole process of shipment. Their replies were in average slower than other websites and I had to wait slightly longer than they said but in all honesty I think It was a good experience. And I think that what has freaked some people out Is that they don't use autoresponders and they dont overcommunicate, so I see how that could generate some anxiety in some customers.

Reply from Volt Music Store

Thank you so much for your honest and thoughtful review! 🙏 We're glad to hear that overall you had a good experience and appreciated the updates throughout the process. 🎶 We understand how slower replies and less frequent communication can create some anxiety, and we’ll keep working on improving this 💡 – Team Volt Music Store
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

Reply from Volt Music Store

Thank you for your 4-star rating! ⭐️ We really appreciate your support and are happy you had a positive experience 😊 We hope to welcome you again soon, and next time we’ll aim for that 5th star! 🎶📦 – Team Volt Music Store
Community member 
1 Reviews
 Verified

Reply from Volt Music Store

Thank you for the 4-star rating! ⭐😊 We really appreciate your support and hope to make your next experience a full 5 stars! 🎶 – Team Volt Music Store
Community member 
1 Reviews
 Verified

Reply from Volt Music Store

Thank you for the 4-star rating! ⭐😊 We really appreciate your support and hope to make your next experience even better! 🎶 – Team Volt Music Store
Community member 
1 Reviews
 Verified

Reply from Volt Music Store

Thank you for the 4-star rating! ⭐😊 We really appreciate your support and hope to make your next experience even better! 🎶 – Team Volt Music Store
Community member 
3 Reviews
 Verified

Expressieve osmose

Ongetwijfeld een goede zaak . Voor de eerste keer besteld. Helaas product werkte niet naar behoren. Teruggestuurd. Communicatie voor afwikkeling ging wat stroef .

Reply from Volt Music Store

Dank je wel voor het delen van je ervaring ⭐️⭐️⭐️⭐️ Jammer om te horen dat het product niet naar behoren werkte en dat de communicatie rondom de afwikkeling wat stroef verliep — dat had uiteraard beter gemoeten. We waarderen het dat je ons ondanks dit toch een positieve beoordeling geeft. Je feedback helpt ons om onze service en communicatie verder te verbeteren. Hopelijk mogen we je in de toekomst nog eens laten zien hoe het ook kan 🎶 – Team Volt Music Store
Community member 
1 Reviews
 Verified

Reply from Volt Music Store

Thank you for the 4-star rating! ⭐😊 We really appreciate your support and hope to make your next experience even better! 🎶 – Team Volt Music Store
Community member 
1 Reviews
 Verified
Product is top echter de verpakking was beschadigd

Reply from Volt Music Store

Thank you very much for your 4-star rating! ⭐⭐⭐⭐ 😊 We truly appreciate your support and trust in Volt Music Store 🙏 If there’s anything we could improve to make your next experience a full 5 stars, we’d love to hear your feedback. Thanks again, and we hope to assist you again soon! 🎛️✨ – Team Volt Music Store
Community member 
1 Reviews
 Verified
Overall good experience, only advice I could give: update stock availability of products, I ordered one and luckily it was already backordered but on the site was flagged as already in stock!

Reply from Volt Music Store

Thank you for your review and helpful feedback ⭐️⭐️⭐️⭐️ We’re glad to hear you had an overall good experience. You’re absolutely right about the stock availability — keeping this information accurate is very important, and your feedback helps us improve this going forward. Thanks for pointing it out, and we hope to give you an even smoother experience next time 🎶 – Team Volt Music Store
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

Reply from Volt Music Store

Thank you very much for your 4-star rating! ⭐⭐⭐⭐ 😊 We truly appreciate your support and trust in Volt Music Store 🙏 If there’s anything we could improve to make your next experience a full 5 stars, we’d love to hear your feedback. Thanks again, and we hope to assist you again soon! 🎛️✨ – Team Volt Music Store
Community member 
1 Reviews
 Verified

Reply from Volt Music Store

Thank you very much for your 4-star rating! ⭐⭐⭐⭐ 😊 We truly appreciate your support and trust in Volt Music Store 🙏 If there’s anything we could improve to make your next experience a full 5 stars, we’d love to hear your feedback. Thanks again, and we hope to assist you again soon! 🎛️✨ – Team Volt Music Store
Community member 
1 Reviews
 Verified
Jammer dat het bijna 3 weken duurde voordat ik me moduletje had maar voor de rest prima

Reply from Volt Music Store

Dank je wel voor je review ⭐️⭐️⭐️⭐️ Jammer dat de levering bijna 3 weken heeft geduurd — dat begrijpen we helemaal. Fijn om te horen dat alles verder naar wens was. We nemen je feedback mee om onze levertijden en communicatie te blijven verbeteren 🎛️🎶 – Team Volt Music Store

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