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Top positive review
Jun 14, 2023
Verified review
Rather surprised that the torte arrived unscathed. I was anticipating the torte itself would be in pieces from its quick shipment from Vienna to North Carolina. The wrapping for shipping was damaged but both the artist box and torte were intact. A grand experience to enjoy the texture and subtle flavors of the Hotel Sacher Torte. Only actually being within the ambiance of the Hotel Sacher would add to the enjoyment of the torte. Thank you!
Dear Mrs Sakellariou,
thank you for your feedback, from which we can see that your purchase was not entirely satisfactory.
We are of course working on improving the shopping experience in the future.
Yours sincerely, Your Sacher team
Aug 27, 2023
Verified review
The item has not be seliverd in…requested day
The item has not be seliverd in requested day
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Answer by shop.sacher.com/en
Sep 14, 2023
Dear Mrs Notar,
thank you for your feedback, from which we understand that your purchase was not entirely satisfactory.
We would appreciate if you could provide us with more details so that we can try to improve the shopping experience in the future.
Yours sincerely, Your Sacher Team
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