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Top positive review
Jan 8, 2024
Verified review
ordered 10ft cork handle fishing rods before Christmas and a few other bits. a small issue arose where the stock did not match the order. I was informed straight away and was asked would I like a refund or an alternative. I trusted the shop to pick out the relevant match for what i ordered as a replacement and the guys couldn't have been nicer. sometimes when in no rush for orders it is great to deal with genuine people who are there to help. i highly recommend this shop and i have never had issues with them i also find their deliveries to Ireland very fast and reasonably priced. kudos to stephanus for all the help
Fishing tackle arrived broken. The tip was sticking out of the box and was missing the last 15 cm. Contacted their sales team who asked me to contact their return department, filled out all the required forms online. NEVER heard back from them. Utterly dissapointed and will NEVER buy from then EVER again. I'm now buying from a company BASED in Ireland, not from the Netherlands. At least I'm now de
Messaged fishmeal to ask about returning an item very poor response again contacted fish deal as the product was faulty and wanted to return for refund no response
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8 days ago
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Mar 20, 2024
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Fishing tackle arrived broken + Ignored me!
Fishing tackle arrived broken. The tip was sticking out of the box and was missing the last 15 cm. Contacted their sales team who asked me to contact their return department, filled out all the required forms online. NEVER heard back from them. Utterly dissapointed and will NEVER buy from then EVER again. I'm now buying from a company BASED in Ireland, not from the Netherlands. At least I'm now de
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Answer by Fishdeal.ie
Mar 28, 2024
Hi,
Thank you for your review.
We have looked into this and see that the return under guarantee was approved on the 12th of March and you were notified. If you did not receive this, please contact our team to help you accordingly.
Kind regards,
Team Fishdeal
Apr 1, 2024
Verified review
Extremely disappointed with delivery service
A false failed delivery was made in this order and had to collect items myself from depot
A formal complaint will be lodged with delivery provider as this is unacceptable as I will be ordering more goods in the future.
Thank you
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Mar 26, 2024
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Massive delay on Shipping and the courier ended up RTS the parcel. The product was then out of stock. Barely and apologie from customer service and no solution provided for the issue/restock date.
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Answer by Fishdeal.ie
Mar 28, 2024
Hi,
Thank you for your review.
We have checked your case with our team and we see that our team asked you what was your desired solution after the parcel was returned by the courier and a product not available for shipment again. You then reply to us asking for the refund of the order.
We apologise for the inconvenience this has caused.
Kind regards,
Team fishdeal
Mar 23, 2024
Verified review
Scam
1st time ordering and will be the last. 3 weeks nothing received. Over a hundred euro down the drain. Thank you
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Answer by Fishdeal.ie
Mar 28, 2024
Hi,
Thank you for your review.
We have looked into your case and we found that we finally received an update regarding the investigation of your parcel.
Our team will contact you as soon as possible to solve this for you.
Kind regards,
Team Fishdeal
Apr 10, 2024
Verified review
First order was all wrong received the wrong order
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Apr 2, 2024
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Oct 2, 2023
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received a broken product, a fishing rod. On the day of receipt, I filled out the form for damaged goods on the website. Second week without response((reaction is zero.
Do your job to the end, or don’t undertake to do it at all. Or just write, we will send it to you, and if something breaks along the way, that’s your problem, we are not responsible for that!!!
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Dec 12, 2023
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Very bad customer service and very disappointed.I ordered a carp reel and I recieved it faulty and the guy that was responsible with my complaint just gave me a link where I had to explain again what happened and nobody came back with any answer since
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Answer by Fishdeal.ie
Jan 9, 2024
Hi,
We are sorry to hear about this.
In cases of damaged or faulty products, we always ask our customers to fill in the guarantee form to find the best solution possible.
Sometimes is possible that our system has technical issues and the notification of the form does not reach us. Usually if you do not receive an answer after 36 hours from feeling in the form, we suggest to contact us so that we can check it right away.
We have noticed that you were to print the labels and return the product.
Have you already got a solution for this?
Kind regards,
Team Fishdeal.
Jul 23, 2023
Verified review
Made an order on 2nd of July and received it on the 17th. Then to my dismay one of the pellet containers was almost empty. But still sealed. Sent an email but got no reply.
Not impressed 😕.
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Answer by Fishdeal.ie
Jul 26, 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team via email to info@fishdeal.ie so that our team can fix this for you.
Kind regards,
Team Fishdeal.
Nov 23, 2023
Verified review
9 days no update on delivery
9 days no update on delivery, told items were lost and then asked for re delivery to be told the items were no longer available . Won't be using athis site again.
Very poor Service !
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Answer by Fishdeal.ie
Jan 9, 2024
Hi,
We are sorry to hear you have had a bad experience with us.
When a parcel is deemed lost in transport, we usually offer to send you the order again, however, if products are no longer available then we offer a refund for the order.
In the case that you still prefer to receive the order, you can ask our team if similar products are available for shipment and then still send the order again.
Kind regards,
Team Fishdeal.
Jul 27, 2023
Verified review
Very poor customer service. The office has no regard for customers. Stephanus is awful to deal with when an issue occurs. Issues occur regularly
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Jul 31, 2023
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Don’t advertise a product, and take payment only to tell the customer a week later that the product is not available and offer a refund
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Jan 1, 2024
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Very poor support and confusing website
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Answer by Fishdeal.ie
Jan 9, 2024
Hi,
We are sorry to hear about your experience in our website.
Could please point out what is that you find confusing in our website? We will then of course try to make more clear for the customers.
We would like to invite you to contact our customer service team for any type of support. If it about fishing, they can easily help you right away. For technical support, then they will pass it on to the correct department for further review.
Kind regards,
Team Fishdeal.
Dec 27, 2023
Verified review
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Answer by Fishdeal.ie
Jan 9, 2024
Hi,
We are sorry to hear you have had a bad experience with us.
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
Dec 18, 2023
Verified review
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Answer by Fishdeal.ie
Jan 9, 2024
Hi,
We are sorry to hear you have had a bad experience with us.
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
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