bike-discount.de/en

Reviews:

This is not my first order with this shop. In order to lower overall shipping cost I decided to buy few items in one parcel. One of the items that arrived was wrongly labelled by BikeDiscount (other size than I have ordered). I have instantly written to the shop and asked they send me the correct item I have ordered. The support response time was very reasonable. I have been given a label to send the wrong item back, but instead sending me the initially ordered (correct) item, BikeDiscount went more comfortable route for them - they have just refunded me the cost of the returned item and closed the case. In the end I had to order it somewhere else and pay the shipping cost twice. I think they could have resolved the issue they have caused better than this - especially when a customer requested that and the whole issue wasn't my fault. Be aware of this when placing a multi purchase with this shop.

Ended up having to pay an extra £50+ for import charges

12 days for order to arrive (despite 4-6 days advertised timing on items purchased to Greece). 5 days to answer my query as to why order taking so long. Sigma light set is missing a part - no handlebar mount.

21 days to deliver with fed ex postage cost 15 euros. What’s the point to be charged if it’s going to take 21 day to deliver

Nose piece missing from Oakley EVZero Sunglasses

Waited more than 3 weeks on my order that they forgot…

More than 2 weeks waiting

Low quality delivery, our parcel was ripped and wet in and out side as well as very long delivery. The information about the items on the web page is not full.

I ordered brake sram code rsc and was measing a part of brakes.

I toke 2,5 weeks to deliver a bike. Mention that before the order

The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation. When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again. Not satisfied and I will think twice before I order from Bikediscount again.

You sent me the completly wrong fork, custoner support is slow and i have not heard anything since i returned the fork before christmas.

I would like you to communicate with customers, and not pretend that you are not interested in them after you have received the money.

Bike shipping was fast and it was well protected. However, bike assembly qualty was unacceptable: - steerer tube was too long - top cap rested on the steerer itself instead of stem/spacer which made headset bearing adjustment impossible - bottom bracket was not fully pressed into the frame - one of the cups was skewed which resulted in high crankset drag - cables are way too long - gears were not properly adjusted - inner tubes were twisted inside tires... This was definitely not ride-ready bike and the loose headset was just dangerous. Bike required some significant effort to fix all the issues.

Modul de ambalare neadecvat, și timpul de expediere prea mare, fir de transport cu care colaborează execrabila coletul a ajuns foarte deteriorat, rupt.