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Reviews:

Good product, bad delivery service

My package arrived in no good shape. Rear wheel was damaged.

Cheaper postage and returns to EU-countries

Parcel was delivered with items missing, I have been chasing for weeks to get the missing part sent. Keep getting told they have raised it with the courier. Had the same with another supplier and got a credit note inside 24 hours.

Ordered a wheelset, rear wheel was from different wheelset. To get what I ordered , I need first return wrong rear wheel, wait that shop handles my return and wait that they send correct item for me. First delivery lasted 1,5 weeks, now wrong wheelset is back again in the store (took 1 week). So I expect that I have a wheelset in my bike in riding condition takes total over 1 month :( No excuses, I have nor heard that they will compensate this for me etc... First and last order.

Handle bar was wrong diameter supplied. Package says 25 mm (which is what I ordered), however, I got 32mm. Pls refer to picture. Seems like it is not so easy to return items.

I've bought cycling equipment on 3 occasions and had no problem with 2, however one order was lost. I do not know what happened to this day, the store is blaming the courier and the courier is blaming the store. I had to chase both and got little help from the customer service team. I was sent from one person to another and after a month I was told to apply for a refund , in writing! When everything works, the store does what it's supposed to, but when you encounter an issue you' re alone.

Took forever to ship

Feedback. Order# 03082302197. Hello! I made order # 03082302197 from 3 Aug 2023 14:53:00. I put 2 stars because order with total price more than ~260 € was not properly packed. Part of goods came damaged. It's my first order in your store. And impression is negative. Yes you have good prices for some items. But that doesn't gives you right to pack goods so bad. Let me explain in my parcel i had 2 boxes with Shimano MTB shoes which came with it's own carton box... But all the rest of items like Bell, Muc-off Foam, C02 cartridges, Muc-Off Sponge, Fox mud Guard, Rema Tip Top & Park Tool Super patch kit, Shimano TL-PD40 Pedal Axle Tool where just thrown into the box WITH ONE piece of paper and WITHOUT ANY additional packing material. As result all those small things are scratched; plastic cover of Muc-Off Foam is broken(see photo); Thread on C02 Cartridges is a damaged (even if it can't be seen on photo it damaged and it can cause deflating in the thread of cartridge pump when you need to use it) Don't you want to refund the damaged items? Probably not... P.s: before, I made a lot of orders at Bike24 and Tradeinn and those seller did not upset me as you did. They send orders packed well, ALWAYS!!! Take that into consideration, please! Here is my mail in case if you want answer something: zakaxperia@gmail.com

Delivery was really slow compared to other bike shops

It would be great if Bikediscount would offer inverse return shipping method. High value cross border packages are very expensive for puplic.

Beter customer service and better information about products on the website details

Claims 2-5 days for delivery and it was more like 2 - 3 weeks.

Hidas toimitus

Shipping from 2-4 days because shipping after 24 days and of course after I had paid

Return policy from finland. Unfirtunatelly makes it unlikely to order anymore from bd.

If you sell goods with DHL shipment then send it with DHL not some other shipping company. I had shipped to me one order last year and one this year, that I payed for DHL shipment still I got them delivered from post service that charge extra and took long long time to delivered. This was not mention at the ordering web page. When I order from Amazon then I pay for DHL shipment and get delivered from DHL in short time, with no extra charge except the tax.

Item never arrived and was not given any explanation as to why. I had to contact the retailer a number of times to resolve the issue.

2 stars because DHL doesn't brings the package to the client, They hands it over to the local post and it wastes too much time. In addition, the cost of DHL is too high so that they do not carry out the complete service. I haven't received the package yet.