bike-discount.de/en
Reviews:

14,695 reviews in the last 12 months51,580 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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Jul 12, 2023
 Verified review

Bad feedback.

Big shop, good choice, But bad feedback. Very bad. Letters often do not respond, or respond late for several weeks. (I asked questions several times before buying.) 3.07 received a E-bike with defects during transportation. Posted by a letter with a problem 4.07. There is no response to the state of 12.07. P. S. Waiting for an answer to the letter with a problem. Best regards
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. I have checked your details. Apparently your contact was lost due to a system error on our part, we would like to apologize to you very much! Of course we will help you further. I have forwarded your request directly to the appropriate department and we will contact you as soon as possible. Thank you for your patience and understanding.
Jul 12, 2023
 Verified review
Faulty product but blamed me instead. No return, no new product…
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there has been some inconvenience. I have checked your information: unfortunately, the picture material sent does not show a defect, but it clearly shows self-inflicted damage. Nevertheless, we can help you further: If you wish to send the item to us for expert inspection by the manufacturer, please contact us again. Thank you for your understanding.
Jul 10, 2023
 Verified review
Ceny jsou přijatelné ale cena dopravy je vysoká, když vracíte do 14 dnů tak to stojí 350 Kč.
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our approach.
Jul 10, 2023
 Verified review

Good price, slow delivery

Wide selection of mtb parts with reasonable price. Delivery times were much slower than they estimated. Took 3 work days to ship products that were in stock. EU shipping with dpd is rubbish. They kept the products 4-5 work days in the parcel center at my home town before I got them.
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery apparently took a little longer. A tip: with us, as a customer, you can choose between different transport companies. Thank you for your understanding and patience.
Jul 10, 2023
 Verified review
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Answer by bike-discount.de/en
Jul 10, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 9, 2023
 Verified review
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Answer by bike-discount.de/en
Jul 10, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 6, 2023
 Verified review
So long shipping
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you very much for your evaluation. I have reviewed your case: We are sorry that the delivery took longer - your package was sent to a very distant country and transported by various means of transportation. We appreciate your understanding and patience.
Jul 6, 2023
 Verified review
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 6, 2023
 Verified review
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are always welcome to contact us via our contact form.
Jul 6, 2023
 Verified review

Why bike discount bloked SHIMANO TO…

Why bike discount bloked SHIMANO TO AZERBAYCAN ???
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Answer by bike-discount.de/en
Jul 7, 2023
Dear customer, thank you for your order and your feedback. We are happy to explain why there may be order restrictions on products in individual cases: Some companies have exclusive distribution rights outside Europe, so we are not allowed to distribute certain brands outside Europe. For further questions, please feel free to contact us at any time via our contact form.
Jul 2, 2023
 Verified review
Slow delivery. After 3 weeks I’m still waiting
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Answer by bike-discount.de/en
Jul 3, 2023
Dear Customer, thank you for your order and for your review. We are very sorry that you are still waiting for your parcel. I have checked your details. We have handed over the two shipments to our logistics partner in a timely manner. One shipment has already been delivered to you. Unfortunately, one of the parcels is still being processed by the transport company, but is still on its way. We assume that this will be delivered to you shortly. Please feel free to contact us at any time if there is anything else we can do for you, we will be glad to help you. Thank you for your patience and understanding.
Jul 2, 2023
 Verified review
A rigid return policy makes a great shop bad!
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Answer by bike-discount.de/en
Jul 3, 2023
Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you kindly for your understanding of our procedure.
Jun 30, 2023
 Verified review
Buy wheelset and front wheel missing adapter part
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Answer by bike-discount.de/en
Jun 30, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I saw that you have already contacted our customer service. Of course we will help you immediately. Thank you for your understanding.
Jun 30, 2023
 Verified review
long time of delivery
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Answer by bike-discount.de/en
Jun 30, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. Apparently our logistics partner took a little longer to deliver to your more distant delivery country, we are really sorry for that. Thank you for your patience and understanding.
Jun 29, 2023
 Verified review
Bosch Kiox user manual was missing from delivery
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Answer by bike-discount.de/en
Jun 29, 2023
Dear Customer, thank you for your order and your feedback. We are truly sorry for the inconvenience. Unfortunately, I could not find any communication from your side in our system. Please feel free to contact us at any time so that we can help you further. We appreciate your understanding.
Jun 27, 2023
 Verified review
Long delivery time
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Answer by bike-discount.de/en
Jun 27, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery time. I have checked your information, unfortunately our logistics partner took two days longer than we stated. We kindly apologize and appreciate your understanding.
Jun 23, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 22, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 21, 2023
 Verified review

Bike-Discount are great on price...but!

Bike-Discount are great on price, but poor in after sales service. If only they could improve their delivery tracking and customer support. We also experienced some ongoing issues with their website shopping basket.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer, Thank you for your order and your review. We are pleased that you are happy to benefit from our excellent prices. I have checked your details: We are sorry that the delivery to your delivery country seems to have taken a little longer. Our customer service team has been in continuous contact with you. Your shipment had a long way to go and had to be transported by different means. As we have only very limited influence on the delivery route through our logistics partner, we kindly thank you for your patience and understanding. If we can still help you in any way, please do not hesitate to contact us at any time.
Jun 20, 2023
 Verified review
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.