bike-discount.de/enReviews

: 26,148Excellent

4.78

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Sep 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: Jun 7, 2022
updated on: Sep 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

3,916 verified reviews in the last 12 months

26,148 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
Report review

Show all positive reviews

the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
Report review

Show all critical reviews

Reviews for bike-discount.de/en

 Sort by Relevance 
(58)
 Verified review
Sep 14, 2022
Experience has been positive but I am disappointed with some of the packaging materials used, often oversized for the contents contained within. For example, I was disheartened to open a shoe box sized delivery to find within a matchbox sized unit box containing the spoke nipples that I had ordered. This kind of practice is wasteful, unnecessary, additionally costly for your customers and harmful & damaging to the environment.
Report review
Answer by bike-discount.de/en
Sep 15, 2022
Thank you for the feedback. We are constantly working to improve our sustainability.
 Verified review
Sep 2, 2022
After buying a Burley bike cargo trailer, it took two additional orders and two returns to be able to use it. In that process, I found the service in answering questions and providing me with the correct information, slow. I had to contact the manufacturer in America to get the correct information that enabled me to order the correct item. Instead, I would have expected Bike-Discount to exchange the item under service.
Report review
 Verified review
8 days ago
You claim tax is payed for norway still i get charged for tax and fee for charging me tax i did not pick this up as i can't waste my life arguing with Posten that for some reason claims your invoice does not have a voec number and it needs it you should sue posten for lost revenue.
Report review
Answer by bike-discount.de/en
7 days ago
We are sorry you had such a hassle with the delivery and double taxation. We do NOT need this said VOEC number. This is for tax reasons that we cannot explain in detail here. Our invoicing is certified. In some cases it happens that the local post office misinterprets this and thus unnecessarily wants to collect the taxes again. For such cases we have 3 contact addresses where help is given quickly and the tax is refunded.
 Verified review
Sep 1, 2022
Delivery was fast, but product was defective and returning was made difficult. No helpful info in home page. Had to find out way how and where to send, and cover shipment costs both ways: 10€ to buy, and then 20€ to return.
Report review
Answer by bike-discount.de/en
Sep 1, 2022
If the item was defective, you will of course be reimbursed by us for the return costs.
 Verified review
11 days ago
Ordered a part that I really needed for quick delivery. I paid an extra 10 euro for a express DHL delivery, but took over a week to arrive….and finally came by regular post (post Nord) So a total waste of extra payment.
Report review
Answer by bike-discount.de/en
11 days ago
Sorry, but "extra" payment for express you can not have paid with us. We do not offer "Express" at all !!! The shipment reached you in Sweden within a week (excluding the weekend). Usually DHL package in cooperation with Post Nord but also delivers faster.
 Verified review
13 days ago
Items were delivered and in good order. But no communication on delivery time/date at all. As such delivery is left to a surprise.
Report review
Answer by bike-discount.de/en
11 days ago
Thanks for the feedback. Saturday 8/27-22. Monday 29.8.22 DPD handed over. Friday 2.9.22 delivered in Netherlands. By the way: Parcel services do not notify parcels.
 Verified review
Sep 9, 2022
No international payment option, only bank transfer. Slow packing (3 days) after payment received.
Report review
Answer by bike-discount.de/en
Sep 14, 2022
We are sorry that our abundance of international payment options is not enough for you and that you have therefore chosen the payment method prepayment. This unfortunately delays the order process. Please choose another payment method for future orders.
 Verified review
Aug 31, 2022
There is no equal treatment of EU customers. (example: Free returns only for selected countries.)
Report review
Answer by bike-discount.de/en
Aug 31, 2022
Due to the significant price differences in the different EU countries, we cannot treat every country the same when it comes to return shipping costs. In the case of justified complaints, we will of course pay the full shipping costs, regardless of the country.
 Verified review
9 days ago
Shipment was not tracked despite being declared to be tracked
Report review
Answer by bike-discount.de/en
8 days ago
Shipment was on the way to Singapore for two weeks. That is a good value for this region in the current times.
 Verified review
Sep 13, 2022
It takes some time to have the order.
Report review
Answer by bike-discount.de/en
Sep 14, 2022
Thank you for the feedback. Customer ordered on 23.08.22. We have handed over to DHL on 24.08.22. The package was delivered in Finland on 31.08.22. There was a weekend in between. Unfortunately, we can not influence the speed of delivery. We apologize for this.
 Verified review
Aug 31, 2022
The time to send order was long.
Report review
Answer by bike-discount.de/en
Sep 1, 2022
Thank you very much for the feedback. Unfortunately, however, we do not understand what you are trying to say. It cannot be the delivery time. 10.8.22 ordered ... 12.8.22 delivered. You are welcome to contact us at "reklamation@bike-discount.de".
 Verified review
11 days ago 
Where is the discount ...?
Report review
Answer by bike-discount.de/en
11 days ago
Sorry, but we do not understand this question. You have ordered from us on 29.8.22 and have been delivered on 31.9.22 in the Netherlands.
 Verified review
4 days ago
Report review
Answer by bike-discount.de/en
4 days ago
Thanks for the feedback.
 Verified review
11 days ago
Report review
 Verified review
12 days ago
Report review
Answer by bike-discount.de/en
11 days ago
Delivery to the Czech Republic with DPD took a week (including weekend). Most of the time it is faster.
 Verified review
Sep 12, 2022
Report review
Answer by bike-discount.de/en
Sep 13, 2022
Thanks for the feedback.
 Verified review
Aug 28, 2022
i accidentally ordered the two of the same product and immediately emailed their customer support to have one removed. It took them 3 days to ship the order and mysteriously the support answered me 10 minutes after I got the shipping confirmation email and notified me that it is too late to change the order. Returning the shipment would have cost me 30€ so I assume they just prettymuch forced me to keep the extra piece as it was worth 31€
Report review
Answer by bike-discount.de/en
Aug 30, 2022
Since our package was unfortunately already in logistics, we offered the customer to refuse acceptance of the package, which he unfortunately did not do. Then he would not have had to pay anything and the goods would have been returned to us.
 Verified review
Aug 20, 2022
I ordered a bike, paid for it, and then received a notification that the bike was being shipped. Then... nothing... After two weeks.I called up and the customer rep said they'd look into it and then I finally got the actual shipping notification from DHL and the bike arrived a week later. So, good that they fixed it, bad that I had to call up to tell them my bike hadn't shipped.
Report review
Answer by bike-discount.de/en
Aug 22, 2022
thank you for the feedback. We apologise for the inconvenience. Unfortunately, there were delays due to delivery in Switzerland.
 Verified review
Aug 19, 2022
Customer support is not responsive and the order was shipped 3 days after they received my payment. The offer is huge tho and the prices are also quite competitive compared to Slovenian prices. Overall not bad.
Report review
Answer by bike-discount.de/en
Aug 19, 2022
thank you for the feedback, please excuse the late reply, apparently it got lost. If you need any help please contact reklamation@bike-discount.de
 Verified review
Aug 22, 2022
Everything arrived as it should and was well packaged. The estimated delivery times on the site are unrealistic and lead to frustration as a result.
Report review
Answer by bike-discount.de/en
Aug 25, 2022
Thank you for the feedback. Customer purchased on 07/31/22, we transferred to our shipper on 08/02/22. Delivered on 08.08.22 in Ireland. There was a weekend in between.