bike-discount.de/en
Reviews:

15,533 reviews in the last 12 months54,739 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Jun 19, 2024
 Verified review
Ordering from Nordic countries some difficulties occured when returning part of the goods. It was difficult to find info how to accomplish the returnement. I had to ask from the support. In the end I could not find any other way than to pay local post office slow freight of 28€ (express was ten times more expencive) , I had to stress that they arrive sooner than 14days. when the original freight via Dhl express was only 15€. When goods came it was really quick alltough, which I was very happy and surpriced.Second order I thought to use the same dhl express, but that was not option anymore (i figured maybe it was the wheight and soze of the paggage), Now I have painfull waiting in the middle of the season. First order came in 30hours, the next was picked and packed while I asked about it 3 working days later. Well I know, live and learn, order before season. Some information could be more visible and clearly altough. Anyways happy about the portfolio and the quality of the products. Also impressed that 1st deliver was super fast.
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Answer by bike-discount.de/en
Jun 19, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Jun 20, 2024
 Verified review

Good bike, good prices and service, but bad assembly

Very nice bike , but a lot of rattling sounds, also after 20km the complete crank with pedal fell off. "Bike-discount" agree to pay for checking in the local bike store. But the some sounds are still exists and nobody understand from what places they are.
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Answer by bike-discount.de/en
Jun 21, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Jun 18, 2024
 Verified review
They always got incomplete delivery address from Paypal and caused delayed delivery. I asked them for assistance to update the address but they refused to do so. I will not purchase anything from them if I have other choices.
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Answer by bike-discount.de/en
Jun 19, 2024
Thank you for your order and your review. We are sorry that your address was apparently transferred incompletely by the payment provider. Unfortunately, it is not always possible for us to make a change of address, especially if the order is already in logistics. We kindly ask for your understanding.
Jun 29, 2024
 Verified review

unfair pricing practice

Prices that are with the goods should be final prices, if not then there should be information why it was raised, this is an unfair practice. As a result, prices that should really be competitive are not.
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Answer by bike-discount.de/en
Jul 1, 2024
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser.
Jun 19, 2024
 Verified review
It’s always buyer beware. But in my case a “do you want” the optional part that permits the fender to fit more models of bike would have been appreciated. Tips or add ons are ok to suggest if relevant.
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Answer by bike-discount.de/en
Jun 19, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 2, 2024
 Verified review
when ordering a bicycle and pedals in the order, the bicycle arrived separately and the pedals separately, of course I paid for shipping twice
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Jun 21, 2024
 Verified review
Biggest let down is the fact you have to pay return costs yourself wich from Finland to Germany is quite much.
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Answer by bike-discount.de/en
Jun 21, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jun 16, 2024
 Verified review
Remember to include a tracking number, and to replay to mail. Henrik
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Answer by bike-discount.de/en
Jun 17, 2024
Thank you for your order and your review. We are sorry to hear about your inconvenience. I have checked your details: We sent you the mail with the tracking link on 27.05.2024. We have also responded to your email inquiries. Could it be that you have a problem with your mailbox or the mails have ended up in the spam folder? If we can still help you, you are welcome to contact us again at any time.
7 days ago
 Verified review
No free returns for whole eu
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country the same when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
4 days ago
 Verified review
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
4 days ago
 Verified review
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
5 days ago
 Verified review
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
11 days ago
 Verified review
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologise for the inconvenience. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
12 days ago
 Verified review
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jul 2, 2024
 Verified review
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 27, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 28, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Jun 23, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 24, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
Jun 22, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 24, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jun 16, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 17, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
May 21, 2024
 Verified review

Stock problem and slow refunding

With my last order I had some issues because the physical stock was not updated in the system. Because of this issue I had to cancel the order and bike-discount has chosen a form to refund my money that it takes a lot of time. Now I am speaking of 3 weeks since I am waiting for the money into my account and still counting. Otherwise on previous orders I didn't had any issues and the items where well packed.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your order and your review. We are sorry that this time there appears to have been an error in the availability and stock information. Usually, all items that we mark as available are also reliably available. We would therefore like to apologize for the inconvenience. We are pleased that you are otherwise so satisfied with us. I have checked your details and have seen that the refund has already been made using the payment method you selected when ordering. Please note that depending on the payment method, it may take some time for the item to appear in your account again. However, this is due to the processing time at the provider of the payment method. If you still need help, we will be happy to assist you at any time.