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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something really went wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Apr 19, 2024
Verified review
Support Center employees & return policy
Support Center employees are not very willing to help, not very polite and they don’t speak good English. Furthermore, the company’s policy that doesn’t allow exchange of products if something is ordered in the wrong dimension and you want to give it back and get the right one, for example, is unacceptable.
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Answer by bike-discount.de/en
Apr 19, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Apr 17, 2024
Verified review
The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.
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Answer by bike-discount.de/en
Apr 18, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
7 days ago
Verified review
Very bad they don’t respond to my emails after I asked for help 4 days ago without answer
because I have a parcel stuck in a DHL pick up point and when I did go the pick up pint said they don’t have it so I’m waiting for my 591 euro parcel 2 weeks now and they don’t bother at all
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused by our logistics partner. We have of course responded to your query, but we kindly ask for your patience and understanding: with us, real customer service staff are happy to help you, not chatbots. It may therefore take a little time for us to reply.
The facts of the matter: In your country of delivery, the postal service went on strike and unfortunately took some time to clear the backlog. We understand very well that this was inconvenient for you. Unfortunately, however, we cannot influence this circumstance. I have checked your details and have seen that you have been able to accept the shipment in the meantime. If there is anything else we can do for you, you are always welcome to contact us again at any time. We hope you enjoy the items you have ordered.
9 days ago
Verified review
Not for Overseas orders- TOO SLOW even with DHL
I made an order almost a month ago, paid more for shipping and selected DHL considering that it will be fast, and yet almost a month after and I still don’t know when the items will arrive
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Answer by bike-discount.de/en
8 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
4 days ago
Verified review
Different prices when looking for a product and when ordering one?!?!
I can not understand why the prices are diferent when I'm just lookink for a product and then when I order one... when I order it the price goes allways up for a couple of percents... why?
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your review.
We are pleased that you are satisfied with the products you ordered and with the delivery.
Let us explain the price adjustment on our website:
The price must take into account the VAT of the country of delivery, so there may be some discrepancies. In order to get the correct price displayed, it is best to set your delivery country in our shop directly at the beginning of the order process or log in to your customer account. Then the price should be displayed directly.
We thank you for your understanding and wish you much pleasure with the ordered items.
Apr 14, 2024
Verified review
It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal 😞
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Answer by bike-discount.de/en
Apr 15, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 23, 2024
Verified review
Poor customer service
DHL messed up the delivery but sadly i received very poor feedback from customer service. I still do not have my material and do not know where it is at the moment.
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop
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Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
10 days ago
Verified review
Lack of contact. Over a week to reply on order query. No mention would be import tax on goods. Made them very expensive.
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. Unfortunately, we cannot do anything about any customs duties in your country. We therefore ask for your understanding.
Apr 15, 2024
Verified review
last 4 orders I get missing products and company doesn't response well
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Apr 8, 2024
Verified review
Poor description leading unnecessary to customs and vat charges .
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your comment. I have checked your case. We provide transparent information about our shipping conditions in our general terms and conditions. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Apr 16, 2024
Verified review
Very slow shipment
Month passed and bike is not yet even shipped. Is it a scam?!
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Answer by bike-discount.de/en
Apr 17, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Apr 22, 2024
Verified review
The bike is payed befor 3 weeks but is not yet by me.
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. I have reviewed your case. The last orders were all packed quickly and have been delivered to you on time. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Apr 20, 2024
Verified review
Item not received, after a month after ordering
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Answer by bike-discount.de/en
Apr 22, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we apologize. We will contact you to ensure that you receive the correct solution. Thank you for your understanding.
3 days ago
Verified review
No communication from the shop
No delivery estimate, no communication.
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you very much for your order and your review.
We are sorry that we were apparently unable to fully satisfy you.
I have checked your details and unfortunately could not find any communication from your side in our system.
We would like to help you: can you please contact us via our contact form or by e-mail? Thank you very much.
Dear customer, thank you for your feedback. We packed your order within a very short time and also handed it over to our logistics partner. An investigation has already been commissioned and we will inform you as soon as we have the results. You can contact us at any time via our contact form or by e-mail.
4 days ago
Verified review
The retun of the parts is not ok
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Answer by bike-discount.de/en
4 days ago
Dear customer,
Thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Unfortunately, I cannot find any communication from you in our system. You may wish to contact us. We would be happy to help you, thank you very much.
9 days ago
Under review
I still did not receive my order!
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Answer by bike-discount.de/en
6 hours ago
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have checked your case and could not find any error. Unfortunately, we cannot find any contact from your side in our system. We will be happy to help you track your parcel. Thank you for your understanding.
Apr 9, 2024
Verified review
Tax return proces vers cumbersome
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
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