bike-discount.de/enReviews

: 23,932Excellent

4.78

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,022 verified reviews in the last 12 months

23,932 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
Report review

Show all positive reviews

the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
Report review

Show all critical reviews

Reviews for bike-discount.de/en

Filter 
Sort by Latest first 
(33)
 Verified review
3 days ago
Mi hanno spedito la gomma sbagliata e quando li ho contattati mi han detto che anche se è un errore loro dovevo spedirgliela indietro a spese mie e che mi avrebbero rimborsato, quando mi son lamentato sono spariti e non mi hanno più risposto neanche alla mail. Non acquisterò mai più su questo sito, serietà pari a zero.
Report review
Answer by bike-discount.de/en
3 days ago
Abbiamo consegnato il pneumatico corretto. Il cliente ha commesso un errore. Volevamo ritirare il pneumatico per il credito. Il cliente si è lamentato dei costi di restituzione, che sono chiaramente dichiarati.
 Verified review
4 days ago
Report review
Answer by bike-discount.de/en
3 days ago
Thanks for the feedback.
 Verified review
6 days ago
Report review
Answer by bike-discount.de/en
5 days ago
Thank you for the feedback. We have complied with your request and cancelled the order.
 Verified review
7 days ago
Long handling time
Report review
Answer by bike-discount.de/en
7 days ago
We apologize for the longer waiting time. This happened because an item had to be ordered for the customer. We have also informed him of this. The difficult delivery situation currently is generally known.
 Verified review
7 days ago
I never get the parts!
Report review
Answer by bike-discount.de/en
7 days ago
Unfortunately, we cannot detect any communication regarding this in our system. If you have any problems, please contact us at reklamation@bike-discount.de.
 Verified review
7 days ago
Tried to pay my order TWICE! It didn't happen! I have a great rating on Visa. Had to order from bike24.com
Report review
Answer by bike-discount.de/en
7 days ago
We have written to the customer because of address problems. No answer came.
 Verified review
8 days ago
I'm still waiting to receive the order
Report review
 Verified review
8 days ago
Received a used item. Had to waste time printing out return slips, going to the post office. In the end I paid postage twice, wasted my time, and got nothing.
Report review
Answer by bike-discount.de/en
7 days ago
We apologize for the complaint of the item. We will bear the shipping costs of the complaint. These will be refunded.
 Verified review
8 days ago
Do dnešného dňa mi tovar nebol doručený.
Report review
Answer by bike-discount.de/en
7 days ago
nemôžeme zistiť žiadnu komunikáciu v našom systéme. Tovar objednaný 10.7.22 odovzdaný DHL 11.7.22. Tovar bol dodaný na Slovensko 18.7.22. Medzi tým bol víkend.
 Verified review
9 days ago
the quality of the packaging is poor, not all products paid for have arrived
Report review
Answer by bike-discount.de/en
7 days ago
unfortunately we can not find any communication from you. If you are missing things please contact reklamation@bike-discount.de
 Verified review
11 days ago
Report review
Answer by bike-discount.de/en
11 days ago
thank you very much for the feedback. Unfortunately, we cannot find any communication with you in our system. You are welcome to email us at reklamation@bike-discount.de.
 Verified review
11 days ago
Prepayed VAT when purchasing. But had to pay again to customs. Costumer service was arrogant and did not help at all.
Report review
 Verified review
13 days ago
Order 06072201320 shipped 6 July 22, still in transit in Sofia Bulgaria, they just replied that they will investigate the issue (!)... Its almost a month now, with no news or responses from them. The difinition of bad service and communication...
Report review
Answer by bike-discount.de/en
12 days ago
Customer ordered on 06.07.22, we handed over to DPD on 07.07.22. Unfortunately, in the current situation it takes a little longer to deliver abroad. We apologize for this.
 Verified review
13 days ago
3th time something doesn't arrive
Report review
Answer by bike-discount.de/en
13 days ago
we do not understand your rating. You have placed only 1 order with us. A contact on your part is unfortunately also not present. You are welcome to contact us at reklamation@bike-discount.de.
 Verified review
14 days ago
Report review
Answer by bike-discount.de/en
13 days ago
unfortunately, we can not detect any communication with a problem from you. If you have a problem please contact reklamtion@bike-discount.de.
 Verified review
14 days ago
Reply to messages when asked about the order. I tried to place an order and all you were concerned about was why my address is one country, bank account in another and shipping to another address non of which is your business the. You sent me a message saying that you couldn’t source any of the items I wanted to purchased which was an order over €1000. When I asked about the order you didn’t reply and when I asked why you needed my personal information you didn’t reply either all you did was send me an automatic message saying you couldn’t fill the order. So why do you even care about feed back when you can’t be assed to reply to your customers 🤷‍♂️
Report review
 Verified review
15 days ago
Report review
Answer by bike-discount.de/en
15 days ago
Leider finden wir keine Korrespondenz mit Ihnen. Wenn Sie eine Reklamation oder Probleme mit Ihren Artikeln haben, können Sie sich gerne unter reklamation@bike-discount.de melden.
 Verified review
17 days ago
I've ordered a helmet for EUR 345,-. They delivered different item, used, damaged, and dirty - with saliva on it. To return a package I had to spend my time and money delivering the package back, so I just lost $40 by ordering from them. Never again. 
And they deactivated my account :-D 
Your customer account has been deactivated, please contact us directly for further information!
Report review
Answer by bike-discount.de/en
15 days ago
Yes we accidentally delivered a helmet to the customer that has already been returned, we apologize for this. We are reviewing our quality management again at this point. We sent him shipping papers so he had no cost for the return. He has been refunded his full amount. He complains about the fact that he has no mail in the place and because of that he would have lost time. He was blocked because of his communication style and disrespectful choice of words towards our employees. We want to protect our employees from this kind of communication.
 Verified review
19 days ago
Failed to deliver after 3 weeks ! Failed to follow up If not in EU avoid !
Report review
Answer by bike-discount.de/en
18 days ago
we are very sorry. Due to the current regulations of the parcel service, there are longer waiting times due to customs. On the DHL page is also reported about this delay. However, the package is on site in Australia since 20.07.22.
 Verified review
21 days ago
The time it took for the part to arrive was too long!!!
Report review
Answer by bike-discount.de/en
21 days ago
Bike-Discount has processed the order within 2 days. Since the early days of Covid 19, delivery times to Israel have had significant delays, which unfortunately we cannot change. Due to further circumstances, these have not improved until today. In our Store and on the DHL website it is indicated that the delay may take 2 - 4 weeks. This is a pity, but this is the reality at the moment.