bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Jun 1, 2024
Verified review
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Answer by bike-discount.de/en
Jun 3, 2024
Dear customer, thank you very much for your review and order!
We are very sorry that we could not satisfy you completely.
Would you like to let us know how we can help you? You can always contact us using our contact form.
May 31, 2024
Verified review
Wrong suspension fork sent, and when asking for the correct one, I was told that it is not available anymore.
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Answer by bike-discount.de/en
Jun 1, 2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake. We had sent you a return label. Your return is on its way back to us. You should receive your refund shortly. Thank you for your understanding.
May 30, 2024
Verified review
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Answer by bike-discount.de/en
May 31, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
May 29, 2024
Verified review
Worst experience ever! I’ve been waiting for my kids bike (they stated 8-20 days) and yet, the shipment is in Germany. Today is the 21st day and I don't expect to receive it for at least a week. DHL Freight is obviously a junk, but thats not my problem. It was my first and last purchase from that store!!!
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Answer by bike-discount.de/en
May 31, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 29, 2024
Verified review
Dysfunctional order confirmation, cancellation & feedback
Order confirmation & cancellation process are dysfunctional, overly complex and customer service is very unsupportive.
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Answer by bike-discount.de/en
May 29, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
May 29, 2024
Verified review
I have been a customer for over ten years. But the last experience shocked me. I ordered the bike on 2024.05.024 and I still haven't received it. I only hear excuses that it is already being sent, but the picture is that the package is just going through the same terminals around. If I had known this would happen I would not have bought from them. For the moment, neither bike nor money...
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Answer by bike-discount.de/en
May 29, 2024
Dear customer,
Thank you very much for your order and your review. We are delighted that you have enjoyed shopping with us for so long and would like to thank you very much. We are all the more sorry that the transportation to your country of delivery apparently took a little longer. I was able to see that the notification of a delivery date with DHL freight took place today. The bike should therefore be delivered to you soon. We hope you enjoy your new bike and will of course be happy to help you at any time if you still need our assistance. Thank you for your patience and understanding.
May 28, 2024
Verified review
Missing items from package
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Report review
Answer by bike-discount.de/en
May 29, 2024
Dear customer,
Thank you for your order and feedback. We are pleased that you are generally so happy with us. We are very sorry that this time there were inconveniences with the shipping. I have checked your details and can assure you that we will definitely help you further. Our customer service will contact you and suggest a solution. Of course, we will refund any shipment that is returned to us.
May 28, 2024
Verified review
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Answer by bike-discount.de/en
May 28, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you?
Please feel free to contact us at any time using our contact form.
May 28, 2024
Verified review
Poor shipment experience
They split the shipment without prior notice and without my consent, which entailed additional costs in terms of taxes
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Answer by bike-discount.de/en
May 28, 2024
Dear customer, thank you for your order and feedback. We are sorry that there were apparently inconveniences with the shipping of the items. I will be happy to pass on your feedback internally. If we can help you in any way, please feel free to contact us again at any time. We hope you enjoy the items you have ordered.
May 27, 2024
Verified review
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Answer by bike-discount.de/en
May 28, 2024
Dear customer, thank you very much for your review and order!
We are very sorry that we could not satisfy you completely.
Would you like to let us know how we can help you? You can always contact us using our contact form.
May 26, 2024
Verified review
19 days since payment and the bike and bike parts have not been delivered.
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Answer by bike-discount.de/en
May 28, 2024
Dear customer, thank you for your order and your review,
I have checked your details. Please note that we specify a delivery time of up to 22 days for your country of delivery for the items you have ordered. This is shown transparently in our store and can therefore be viewed before purchasing. Please also note that if you choose to pay in advance, we must first receive the payment - it therefore depends on how quickly you arrange this. A tip: You can also use other payment methods.
The parcel with the bike parts is scheduled for delivery today according to shipment tracking, and the bike has already arrived in your country of delivery. It should therefore be delivered to you within the delivery time.
We hope you enjoy the items you have ordered and will be happy to help you at any time if there is anything else we can do.
May 25, 2024
Verified review
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Answer by bike-discount.de/en
May 27, 2024
Dear customer, thank you very much for your review and order.
We are very sorry that we could not satisfy you completely.
Would you like to let us know how we can help you? You can always contact us using our contact form.
May 23, 2024
Verified review
Never again Bike Discount
I ordered a bike from Bike Discount on 28.4.2024, after a long wait they delivered the wrong bike and mine turned out to have gone to a gentleman from Austria, after talking to a Bike Discount he asked me to return it and that they would send me the correct bike immediately - again immediately...., so far so good but the arguments and problems caused by their logistics partner DCHL cost me a lot of nerves, phone calls and emails... after a week the wrong bike was returned to bike discount. I had to call them again and ask them where my bike is and when I will get it, the answer was the bike has been shipped, tomorrow I will send you the tracking number and the amount of the delay compensation, yes but today again I don't receive the promised information from them and I write an email again asking what is happening with my bike, to which I received a reply that again they cannot provide me with a tracking number, but not to worry, the bike is on its way to me and I will receive compensation for the delay and all the arguments of the incredible 30 euro 🤣🤣🤣
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Answer by bike-discount.de/en
May 25, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay and inconvenience. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
May 22, 2024
Verified review
Shipping price doesn't make any sense
Shipping price to Madeira Island doesn't make any sense, in addition to excluding many of the items for shipping, like rims
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Answer by bike-discount.de/en
May 23, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
May 21, 2024
Verified review
The trunk bag was so big it collided the saddle. I was never able to use it in my bike. Now it is useless in my closet.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your order and your review.
We are sorry that you have apparently ordered the wrong item. You have the option of returning the item to us for a refund within our withdrawal period. (You will find the return conditions clearly displayed on our website). We are also happy to offer you our advice at any time before your purchase.
If there is anything else we can do for you, please do not hesitate to contact us.
May 21, 2024
Verified review
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your review and order!
We are very sorry that we could not satisfy you completely.
Would you like to let us know how we can help you?
You can always contact us using our contact form.
May 20, 2024
Verified review
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your review and your order!
We are really sorry that we were apparently unable to fully satisfy you.
Would you like to tell us how we can help you? You can contact us at any time using our contact form.
May 14, 2024
Verified review
Delay and delay
I ordered bike. Shipping time up to 18 days. more than 22. I texted them. Then bike is packed and should be handled to delivery in 2 days. another 5 and still not handled to dhl.
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Answer by bike-discount.de/en
May 15, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. The delivery service will notify you of the delivery shortly. Thank you for your understanding.
May 13, 2024
Verified review
Return policy, return costs, delivery experience and poor filtering in the e-shop.
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Answer by bike-discount.de/en
May 14, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
May 11, 2024
Verified review
I dont get items
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Answer by bike-discount.de/en
May 13, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.