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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Prices and range are good but customer service is terrible. I ordered replacement brake pads in early January that were not delivered. After nearly a month and multiple email requests looking for an update, and requesting that they be sent again or I get a refund, they are saying the matter is still being investigated and that may take up to 8 weeks. In the meantime I have to wait. How that can seem fair is beyond me. It’s not my error yet they keep my payment for up to 3 months before deciding whether to send the items again or give me a refund. I will never buy something from this site again.
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Answer by bike-discount.de/en
Feb 2, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something went wrong with the shipping service provider, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Feb 1, 2024
Verified review
I bought helmet from Ireland.
They don’t have labels for returns.
DHL wanted to charge me 85€ for return.
Stone age service from bike discount
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Answer by bike-discount.de/en
Feb 2, 2024
Dear customer,
Thank you for your order and for your review.
We are pleased that you can benefit from our favorable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore ask for your understanding of our procedure.
Jan 31, 2024
Verified review
Never again!
Ordered bike on middle of December, from begining in contact with shop with information that I need invoice in 2023. On site was information about delivery time 4-6 days. Of course bike was send on 3rd of January... Later package was lost by DHL. Waiting more than 1 month for refund after many emails with shop... At the end I lost money and lot of time... Never again...
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Answer by bike-discount.de/en
Feb 1, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 31, 2024
Verified review
Contact with the shop is a nightmare. Waiting for refund after order cancel - more than one month...
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Answer by bike-discount.de/en
Feb 1, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 26, 2024
Verified review
Bad service, bad seller
I never received the order, in tracking it went from Germany to Poland and returned to Germany and never came to Portugal. I contacted the seller who replied that he would investigate, and later informed me that I heard there was a problem with the carrier that they would respond to soon, to which I replied that they would either send me a new shipment or they would give me my money back. I received an email from the seller two days ago that the purchase was canceled and that I would be refunded my money, but so far neither money nor shoes.
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Answer by bike-discount.de/en
Jan 29, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 25, 2024
Verified review
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Answer by bike-discount.de/en
Jan 26, 2024
Dear customer, thank you for your order and for your feedback.
We are sorry that we were apparently unable to fully satisfy you.
Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jan 22, 2024
Verified review
do not use DHL :-(
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Answer by bike-discount.de/en
Jan 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jan 19, 2024
Verified review
wrong address
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Answer by bike-discount.de/en
Jan 20, 2024
Dear customer, thank you for your feedback. We cannot find any communication from you in our system. In the meantime, your parcel is considered delivered. Is there anything else we can do for you? Please do not hesitate to contact us by e-mail. Thank you for your understanding.
Jan 17, 2024
Verified review
The warranty process should be faster
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Answer by bike-discount.de/en
Jan 18, 2024
Thank you for your order and your review.
We are sorry that there has obviously been some inconvenience. I have forwarded your feedback internally and arranged for you to be contacted again today. We are sure that we will find a good solution. Thank you for your patience and understanding.
Jan 11, 2024
Verified review
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Answer by bike-discount.de/en
Jan 12, 2024
Dear customer, thank you for your order and your review.
We are sorry that we were apparently unable to fully satisfy you. I have checked your details: please note that our best price requests must be submitted together with the order. The conditions for our best price enquiry can be found transparently on our homepage.
If there is anything else we can help you with, please do not hesitate to contact us at any time.
Thank you for your understanding.
Jan 10, 2024
Verified review
Do not reimburse the cost of postage if the product is returned (Slovenia within the EU)
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Answer by bike-discount.de/en
Jan 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jan 8, 2024
Verified review
Last couple of of time I couldn't make a purchase had some strange errors and 6 times my money came back. Also on the 7 one also I had some weird issues. In general I am completely not happy with the experience of this website.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and have been able to find the error. You have not provided us with a correct shipping address. We have informed you of this in writing. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jan 6, 2024
Verified review
No news from discount-bike
I bought the item 3 weeks ago. Since then, no news. Only my credit card has been charged. I had to write them to have a status of my order, it does not have been processed yet. I bought 2 other items from competition (overseas companies such has bike-discount.de ) and I received all my purchases in 4 days time frame). I am still waiting for an update from them.
On the positive side, the prices are really good.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused. The goods are on their way to you.
Jan 6, 2024
Verified review
Poor customer service
I ordered €200 worth of bicycling equipment from Bike-Discount but never received the merchandise. They gave incorrect mail address to DHL. I called DHL but could not get through. I emailed Bike-Discount about the problem. It took them 4 days to respond. Meanwhile, DHL sent the package back. It has now been weeks and no refund. I emailed twice again. Silence.
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Answer by bike-discount.de/en
Jan 8, 2024
We are very sorry that the transport company sent the parcel to the wrong address, although the address details were correct. We will contact you immediately to help you quickly.
Jan 3, 2024
Verified review
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Answer by bike-discount.de/en
Jan 3, 2024
Dear customer, thank you for your order and for your feedback. We are sorry that we could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Dec 28, 2023
Verified review
Not reliable at all. If you have a chance to buy in other shop, do not buy in this one. They sold me, they confirmed delivery and finally send me the fork I did not order. Than they told me they do not have the fork I paid for. I proposed they send me similar for the price (promotions ended and prices raised) but the refused. They do not care how much loss they caused on my side. No reflection, no client friendly solution. Just: we do not have what you paid for and it is your problem and if you have to pay more now we do not care. My recommendation: do not buy anything valuable in this shop (i.e. bike, fork, frame, wheels, etc.). Just don't.
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your order and feedback. We apologise for any inconvenience caused. Our customer service will contact you again to offer you an alternative solution. Thank you for your understanding.
Dec 27, 2023
Verified review
bad costumer service
Sometimes, true relationships are revealed in difficult times. Here too
I have ordered many times without too many problems. Delays and mistakes happen.
But the last time was particularly frustrating. There are two errors in the same order and no acknowledgment.
Deferent description on the website whit what I received.
During the holidays, they want me to return the items to send the correct ones, which they don't even have available on their site. This means at least 1 month delay.
To "German" Costumer policy.
There's nothing to be sorry about.
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Answer by bike-discount.de/en
Dec 29, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 27, 2023
Verified review
Took Teo week to send the delivery they had in stock
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Answer by bike-discount.de/en
Dec 28, 2023
Dear customer, thank you for your feedback and we are pleased to count you among our satisfied customers. We are sorry that you had any inconvenience with your order. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
Dec 27, 2023
Verified review
Costly returns
I order some clothing, but it was too big for me, so I wanted to return it. However, the shipping costs for the return need to be born by me. The cost is about 30€, so it'll be way cheaper to go to a tailor and try to fix the garment.
It's the first time I need to pay to return goods bought online
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Answer by bike-discount.de/en
Dec 27, 2023
Unfortunately, we cannot cover the costs of returning goods from every country. If the complaint is justified, we will of course cover the costs for the return shipment. Unfortunately, we cannot cover the return costs from Spain for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore ask for their understanding.
Dec 23, 2023
Verified review
It took 16 days to package my order prior to delivery. No communication on what the delay was about, leaving us with the anxiety as this was a Christmas present.
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please do not hesitate to contact us again.
Thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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