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Reviews:

Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information. If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.

Dear customer, thank you very much for your order and your review. We are really sorry that your parcel has apparently been damaged in transit. We will of course help you further. Our customer service has already informed you that we will reship your order. Thank you for your patience and understanding.

Dear customer, many thanks for your order. We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication about a problem in our system from you. If you have any problem with your ordered items, please contact us through our contact form. Thank you for your understanding.

Dear customer, thank you for your order and feedback. We are sorry that we have not been able to fully satisfy you. Our customers appreciate our excellent prices and the wide range of products available. We calculate our fair order conditions according to the logistical requirements and specifications for each country. This is clearly displayed on our website so that you can make an informed purchasing decision. Thank you for your understanding.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear Customer, thank you very much for your order and your review. We are sorry that there were delays in the delivery. I have checked your details and could see that the order is on its way and was further processed and loaded today in a depot of the logistics partner. So the shipment is on its way to you and should arrive shortly. If there are still any difficulties, you can of course contact us at any time. Thank you for your patience and understanding.

Dear customer, thank you for your order and feedback. We are sorry that the product you ordered was not suitable for you. We offer a wide range of products from reputable manufacturers. Unfortunately, the requirements for an item are individual and depend on the application. Perhaps another item would better suit your needs? We would be happy to advise you, we are always at your service.

Dear customer, thank you for your order and your review. We are really sorry that there seems to be some inconvenience with the delivery. I have checked your details: We have already handed over your order to our logistics partner the next day. According to the tracking, the parcel has also arrived in your delivery country, but unfortunately has not yet been delivered. You contacted our customer service yesterday, and we have already replied to you. Of course, we will help you further. We have now initiated an investigation with the logistics partner. We will get back to you shortly with an answer. In the meantime, you can reach us at any time. Thank you for your patience and understanding.

Dear customer, thank you for your review. Of course, you can also order items from us for selection. However, overly large numbers of returns and larger selection orders cause a great deal of effort - which is why we would like to avoid them in the interests of sustainability. Our common environment will thank us for this attentiveness. We therefore kindly ask for your understanding that in justified individual cases we also approach our customers to find a solution together, as we obviously did in your case. With our experience, we can help in most cases with advice. It is a pity that our approach apparently did not meet with your approval. Most of our satisfied customers give us positive feedback for our sustainable approach.

Dear customer, thank you for your order and your review. We are sorry that the delivery is taking a little longer than expected. After a final, accurate quality control, we prepare the bicycles very carefully for shipment to the country of delivery, so that they arrive safely and securely at our customers. If you have any questions, please do not hesitate to contact us personally. Thank you for your patience and understanding.

Dear customer, thank you very much for your order and your review. We apologise very much for the inconvenience. We can of course understand that you were dissatisfied with the long delivery time by our logistics partner. We handed your order over to our logistics partner the next day, but it took them much longer to deliver than is to be expected. This is not the rule and not desirable, but does happen in rare individual cases when delivering to an island in your delivery country. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. The feedback of our customers is very important to us, so I have checked in our system what the reason could be: We are pleased that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our procedure. A note on our own behalf, after reading your previous communication with our customer service: We can of course understand that our customers are not satisfied with us in some individual cases and we are always happy to receive criticism, which helps us to improve. However, our employees are always just as happy to receive respectful and polite communication as our customers, thank you very much.

Dear customer, thank you for your order and your review. We are so sorry that there seems to have been some inconvenience. I have checked your information: a shipment with the missing part has already been prepared. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We apologize deeply for the inconvenience that occurred. I have checked your information: we have already offered you an exchange of the item. We appreciate your understanding.

Dear customer, thank you for your order and your review. We are sorry that your best price request does not seem to have been transferred correctly. I have checked in our system: unfortunately there is no request stored. Of course, we check all best price requests carefully. Our best price guarantee is part of our service, which our satisfied customers appreciate. Should a transmission error have occurred in an individual case, please contact us immediately after receipt of the order confirmation so that we can help you further. Normally, we can still reconcile the details with you at this point. Later on, it will be difficult to reconcile and follow up the request. Unfortunately, we cannot find any mail contact from you in our system. Please do not hesitate to contact us at any time. We are always happy to help you. Thank you for your understanding.

Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Ich habe sorgfältig geprüft, was der Grund für Ihre Bewertung sein könnte. Ich konnte feststellen, dass Sie offenbar keine valide Rechnungsadresse angegeben haben. Dies ist zwingend notwendig. Wir haben Sie darüber in Kenntnis gesetzt, leider aber keine Antwort von Ihnen erhalten. Wenn Sie diesbezüglich Fragen haben, setzen Sie sich bitte mit uns in Verbindung, damit wir Ihnen helfen können. Vielen Dank für Ihr Verständnis.

Dear customer, thank you for the order and the review. We are really sorry that our logistics partner had difficulties with the delivery. I checked your details and could see that we created the label appropriately according to the data you entered. You have indeed been charged the return shipping cost by mistake, of course this is not correct! I have arranged for the immediate refund of the shipping cost, please accept our sincere apologies for this error. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are sorry that the delivery in transit to your country of delivery must have taken a little longer than expected. I have checked your details and could see that a delivery date for the freight shipment has now already been arranged. If, contrary to expectations, there are further delays, please contact us so that we can help you further. Thank you for your understanding and patience.

Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our fair prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our procedure.