I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Change or find anorher way to send the bike when you delivery bikes to italy, the italian delivery company that you choose was embarassant.
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and your review.
We are pleased that you were satisfied with the ordered goods and with our customer service.
It is a pity that there were apparently inconveniences with the delivery, for this we would like to apologize.
We will be happy to pass on your feedback to our logistics partner.
Thank you for your understanding.
Verified review
Mar 12, 2023
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Answer by bike-discount.de/en
Mar 13, 2023
Dear customer,
thank you for your review. Your order has already arrived in your delivery country and is ready for collection. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or e-mail, we will be happy to help you. Thank you for your understanding.
Verified review
Mar 12, 2023
I ordered a blue jersey and got a green one.
The size was very big.
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Answer by bike-discount.de/en
Mar 13, 2023
Dear customer, thank you very much for your review.
I have checked your case. We describe this item on the Internet exactly according to the manufacturer's specifications and the description at our competitors is also identical. The fit of garments is basically felt individually. We therefore ask for your understanding.
Verified review
Mar 10, 2023
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Answer by bike-discount.de/en
Mar 10, 2023
Dear customer, thank you for your review.
Apparently you were not completely satisfied with the delivery by our logistics partner. We have already taken note of your feedback and will incorporate it into our considerations. Thank you very much for this. We apologise for the inconvenience and kindly ask for your understanding. Thank you very much,
First bad experience.
I paid for a product that was not in stock.
And I didn't even get any information about the refund + paid delivery fee!
Poor communication support.
Deteriorating standard.
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Answer by bike-discount.de/en
Mar 10, 2023
Dear customer, thank you for your review. Apparently there was a shortage in our house, due to which we were not able to deliver as planned. You sent us a reminder and we replied that we were sorry. We apologise for the inconvenience. Of course we will refund the amount, as we have already informed you by e-mail. We kindly ask for your understanding.
Verified review
Mar 3, 2023
Return policy is poor. They do not provide any return shipping label even to all countries inside EU.
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Answer by bike-discount.de/en
Mar 3, 2023
Dear customer,
thank you for your evaluation. Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding!
Verified review
Feb 25, 2023
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Answer by bike-discount.de/en
Feb 27, 2023
Dear customer, thank you for your feedback. We are sorry that you were not satisfied. Unfortunately, we can't find any request from your side in our system. Can we help you? Please feel free to contact us anytime via our contact form.
Verified review
Feb 22, 2023
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Answer by bike-discount.de/en
Feb 22, 2023
Dear customer, thank you for your feedback. We are sorry that you were not satisfied. Unfortunately, we cannot find any contact from you in our system. Can we help you? Please feel free to contact us via our contact form.
Verified review
Feb 14, 2023
my order is still missing
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Answer by bike-discount.de/en
Feb 14, 2023
Dear customer, thank you for your feedback. We are sorry that there seem to be difficulties with the delivery. We are already in contact with you and have initiated an investigation with the logistics company. Thank you for your understanding and patience.
Verified review
Feb 4, 2023
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Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, thank you for your review. I have reviewed your case. We quickly packed your order and handed it over to our logistics partner. When delivering to your country of delivery, there may be delays regarding customs clearance, over which we unfortunately have no control. We thank you for your understanding and patience. Your order has now been delivered and we hope you enjoy the items you have ordered!
Verified review
Feb 4, 2023
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Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, thank you for your review. I have reviewed your case. We must apologise very much for our mistake! As we have already informed you, we will of course replace the incorrectly delivered item in a timely manner. Thank you for your understanding!
Verified review
Feb 3, 2023
It took 11 days (9 working days) to receive the parcel. I would not trust local postal services to make the home delivery. You might want to reconsider changing the (local) courier service. Estimated time for delivery on your webpages is 3–5 days.
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Answer by bike-discount.de/en
Feb 3, 2023
Dear customer, thank you for your review!
Unfortunately, we can not influence the delays in the shipping route. Nevertheless, we apologize for the inconvenience and wish you much pleasure with the ordered items.
Verified review
Jan 26, 2023
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Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your review.
We are very sorry that the package was damaged in transit to your country of delivery! We are already in contact with you and will of course settle the matter. We kindly ask for your understanding. Of course, you are welcome to contact us at any time if you have further questions.
Verified review
Jan 25, 2023
They offer goods that are not in stock. My order has been cancelled.
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Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your feedback. We update the availability of the items in our shop at regular intervals. For technical reasons, the update can sometimes take a little while. In individual cases, this can lead to you being able to order an item that is actually not in stock.
We apologise very much for this inconvenience. Thank you for your understanding.
Verified review
Jan 23, 2023
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Answer by bike-discount.de/en
Jan 24, 2023
Dear customer, thank you for your review! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
Verified review
Jan 16, 2023
Fast shipping, but ZERO communication. There is really no customer support at bike-discount.de. SHAME
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Answer by bike-discount.de/en
Jan 16, 2023
Dear customer, thank you for your feedback.
I have reviewed your case. Our staff member replied to your request the same day, in fact within 20 minutes. Could it perhaps be that our reply ended up in the spam folder of your email box? However, we are sorry that you are not completely satisfied. If there is anything else we can do for you, please do not hesitate to contact us via our contact form or email. Thank you for your understanding.
Verified review
Jan 15, 2023
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Answer by bike-discount.de/en
Jan 16, 2023
Dear customer, thank you for your feedback. We are sorry that you seem to be not fully satisfied.
Unfortunately, we cannot find a contact in our system. Can we help you? Please feel free to contact us via our contact form or by e-mail.
Verified review
Jan 9, 2023
website is not made for business purchases from abroad. support with little knowledge of the subject and knowledge of English language is substandard.
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you for your feedback. I have examined your case. To place a commercial order, you must pre-register your account as a business account and provide your valid VAT number. We kindly ask for your understanding. Can we help you in any way? Do not hesitate to contact us via our contact form or by e-mail.
Verified review
Jan 8, 2023
Shipping costs for international returns are not included.
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you very much for your review.
We offer our customers a wide choice, very competitive prices and a fast and reliable service. We will inform you transparently about the return conditions for your country of delivery on our website. We kindly ask for your understanding.
Verified review
Jan 6, 2023
Very slow delivery
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Answer by bike-discount.de/en
Jan 6, 2023
Dear customer, thank you for your review. I have reviewed your case. Your order was packed and handed over to the logistics partner on the same day. According to the tracking, there were difficulties with the delivery because you were not available. Can we help you? Please contact us via our contact form or by e-mail. Thank you very much!
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