bike-discount.de/enReviews

: 23,932Excellent

4.78

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with Buyer Protection

certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,022 verified reviews in the last 12 months

23,932 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(23)
 Verified review
Yesterday
The box with the parcel arrived with damage. Thankfully there is no missing goods
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Answer by bike-discount.de/en
4 hours ago
Thank you for the feedback. Please excuse the inconvenience. Unfortunately, it comes from time to time to transport damage.
 Verified review
5 days ago 
It took 4 days for shipping my order, although all products were available
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 Verified review
9 days ago
Right now my order delayed more then 1 week . No more comments
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Answer by bike-discount.de/en
8 days ago
Thank you for the feedback. Unfortunately, the package has been damaged and on its way back to us. We will deliver a replacement as soon as possible. We apologize for this.
 Verified review
10 days ago 
Although all products I have ordered were in stock, it took them 3 days to ship my order. That sucks my friends!
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Answer by bike-discount.de/en
8 days ago
Customer ordered on 06.07.22. We have handed over to DHL on 07.07.22. Goods were delivered on 13.07.22 in Romania. There was a weekend in between.
 Verified review
13 days ago
I made an order few weeks ago and it seemed that all items were in stock and estimated delivery time was 3-4 days. It took around 20 days before I got my order. That was because they could send my stuff due to hi volume of orders and answer to my email was that you just need to wait. A bit frustrating. Allthough all items was as described when I finally got them and prices were competive.
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Answer by bike-discount.de/en
13 days ago
thank you for the feedback. Due to the current supply situation, there was unfortunately a delay in delivery, for which we apologize.
 Verified review
15 days ago
Terrible support job... waited more than a week to get an answer to my question from them.
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 Verified review
19 days ago
Products not according to description and return not free.
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Answer by bike-discount.de/en
19 days ago
we can not find any contact from you. If something had been wrong with the description and you had contacted, you would have been helped. The return costs under 50, - € freight limit are described in our terms and conditions, you have agreed to these when buying.
 Verified review
20 days ago
On the top of the price have to pay taxes and wasn't advised how much. Have to cancel the order. Staff wasn't too helpful
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Answer by bike-discount.de/en
20 days ago
It is a pity that the customer gives us a bad rating for this, although we are not responsible for this. UK customers also have to pay import taxes since Brexit, just like any other customer from a third country. These are laws that we cannot circumvent. The customer has ordered under these conditions. We explicitly point this out for UK customers !!!! That's all we can do.
 Verified review
22 days ago
Package was lost by DPD. Bring back the DHL that has been working fine for years.
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Answer by bike-discount.de/en
22 days ago
According to DPD tracking, you have arranged a new delivery date with the parcel service, on 7/5/22. Since 7/7/22, the package is ready for pickup at a pickup parcel store. You should hurry before the package is returned to us.
 Verified review
1 month ago
Very poor communication from support side. Delivery time is way higher than indicated MAX delivery time on the page when I purchased the items
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Answer by bike-discount.de/en
25 days ago
Yes, shipments to Lithuania take a little longer than within Germany.
 Verified review
1 month ago
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Answer by bike-discount.de/en
1 month ago
We are sorry that the item you purchased was defective. We have offered to return the item to you free of charge. But you did not want that. We could have sent a replacement.
 Verified review
1 month ago
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Answer by bike-discount.de/en
1 month ago
We do not offer free returns in all countries without restrictions.
 Verified review
1 month ago
I shopped from Greece and they don't support free return if a product doesn't respond to clients demands. In my case I bought elbow protectors and they ware small
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Answer by bike-discount.de/en
1 month ago
It's a pity that this well-known rule upsets you so much that we only got two stars from you.
 Verified review
1 month ago
Aweful customer support. Sent the package late and contacting support didn't help either bc the support kept saying we will send it but they didn't even care to update the status to me. Very disappointed.
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Answer by bike-discount.de/en
1 month ago
The package took 5-6 days to be delivered. A day after the customer contacted us, a link for tracking the shipment was indeed made available. Sorry for delay.
 Verified review
7 months ago
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
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 Verified review
8 months ago
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 Verified review
9 months ago 
Niet aan Cube bikes te geraken, de situatie lijkt hopeloos.
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Answer by bike-discount.de/en
9 months ago
Wij begrijpen deze opmerking niet. Er staan tientallen Cube fietsen op onze site.
 Verified review
10 months ago 
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 Verified review
10 months ago 
leveringen en beloofde aankoopmogelijkheid worden eindeloos uitgesteld, soms zelfs bike geannuleerd die al maanden besteld waren...
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 Verified review
1 year ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Answer by bike-discount.de/en
10 months ago
We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.