bike-discount.de/en
Reviews:

14,722 reviews in the last 12 months51,862 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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17 hours ago
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5 days ago
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
6 days ago
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
6 days ago
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
7 days ago
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
8 days ago
 Verified review

..

.
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
9 days ago
 Verified review
The seller changed the carrier without my consent. I deliberately chose to purchase from Bike Disout using the carrier DPD. If I had known that the parcel would arrive by DHL courier, I would not have decided to purchase it. The store doesn't see any problem with it, but I had very big problems receiving the shipment.
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
9 days ago
 Verified review
DHL Freight in Germany are not good, and they do not respond at all to emails, my bike arrived late and I missed an important event, Because of this the discount is not worth the hassle, it took 26 days from order date to recieve the bike.
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
10 days ago
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. We will arrange for a new delivery. Thank you for your understanding.
13 days ago
 Verified review
bike-discount does not offer anymore any kind of posting service for the returns. At least for Finland. So I will not use it anymore.
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Answer by bike-discount.de/en
13 days ago
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Finland for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
13 days ago
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 7, 2024
 Verified review

No discounts and long delivery times.

Delivery to Finland takes almost 2 weeks in practice. Earlier history isn’t involved in anyway in pricing - I mean there are no rewards or free delivery costs of being a long time customer or even if you buy for example more than 200 euros.
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 7, 2024
 Verified review
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Answer by bike-discount.de/en
May 7, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 6, 2024
 Verified review
Order handling and delivery takes too much time and delivery is also expensive.
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Answer by bike-discount.de/en
May 6, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 4, 2024
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Answer by bike-discount.de/en
May 6, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 3, 2024
 Verified review
There was no information about returns from Lithuania being that complicated. Turns out I have to organise shipping pay for that myself and hope that the parcel will reach you.
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Answer by bike-discount.de/en
May 3, 2024
Dear customer, Thank you for your order and for your review. We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently and in details on our website (AGB and FAQs) at any time before making a purchase. We therefore ask for your understanding of our procedure.
May 1, 2024
 Verified review
The shipping cost to Madeira island should be rethought, there are other online shops with cheaper and faster shipping prices using the same carriers, shipping is also restricted to different components !
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Answer by bike-discount.de/en
May 2, 2024
Dear customer, thank you for your order and your review. We are sorry that we could not completely satisfy you. We offer you a very large selection of items at an excellent price and our shipping costs are fairly calculated. However, I would be happy to pass on your feedback internally. We hope you enjoy the items you ordered.
Apr 30, 2024
 Verified review
Slow delivery. Good price.
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your feedback. We are sorry that there seems to have been a delay in transportation. We hope you enjoy the products you ordered and remain available for any questions you may have at any time.
Apr 29, 2024
 Verified review

Delivery problems with DPD

Never had delivery problems before when using DHL. First order delivered using DPD went really bad. The customer support at Bike-Discount handled it very well but in my opinion Bike-Discount should reconsider their partnership with DPD.
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, we are very sorry that you have apparently experienced inconvenience with the delivery of your shipment. We are pleased that our customer service was able to help you. I will be happy to pass on your feedback regarding our logistics partner internally. I would also like to let you know that you can choose between different logistics partners during the process of ordering. Please feel free to contact us at any time if you have any further questions.
Apr 28, 2024
 Verified review
Great shop great products
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.