bike-discount.de/enReviews

: 23,932Excellent

4.78

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with Buyer Protection

certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 6/7/2022
updated on: 8/8/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,022 verified reviews in the last 12 months

23,932 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(30)
 Verified review
4 days ago
Postal expenses for purchase over 100 € should be free
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Answer by bike-discount.de/en
3 days ago
This is also correct, but only in Germany, which we also clearly show on our homepage.
 Verified review
4 days ago
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Answer by bike-discount.de/en
3 days ago
Thanks for the feedback.
 Verified review
5 days ago
the delivery time is slow from ordering to receiving the package one week
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 Verified review
5 days ago
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 Verified review
8 days ago
Shipping to Spain is very expensive, specifically to Balears and takes incredibly long time. My last package took nearly 3 weeks.
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Answer by bike-discount.de/en
7 days ago
Lamentamos que el envío haya tardado un poco más. Lamentablemente, esto no fue posible en la situación actual. Los gastos de envío están claramente indicados.
 Verified review
8 days ago
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Answer by bike-discount.de/en
7 days ago
Vielen Dank für Ihr Feedback.
 Verified review
9 days ago
Very slow delivery
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 Verified review
12 days ago
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Answer by bike-discount.de/en
12 days ago
Vielen Dank für das Feedback.
 Verified review
13 days ago
Overall ok but no respond when lack of some stuff and multiple order. I was waiting over week than sent message to support why the order is still in process. Bike24.de is much better and shipment cost is twice cheeper. Sorry guys.
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Answer by bike-discount.de/en
13 days ago
thank you for the feedback. Unfortunately, we cannot find any contact from you in our system. You are welcome to contact us at reklamation@bike-discount.de if you have a problem.
 Verified review
14 days ago
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Answer by bike-discount.de/en
13 days ago
Leider können wir keine Kommunikation finden. Kunde hat am 13.07.22 bestellt, wir haben am 15.07.22 an DHL übergeben. Laut DHL Sendungsverfolgung ist das Paket am 22.07.22 in Finnland zugestellt worden. Falls es ein Problem gibt wenden Sie sich an reklamation@bike-discount.de wir werden Ihnen helfen.
 Verified review
14 days ago
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Answer by bike-discount.de/en
13 days ago
Thank you for your feedback. Unfortunately, we cannot find a message with a problem from you. Do not hesitate to contact us at reklamation@bike-discount.de.
 Verified review
15 days ago
Wrong info in webbshop, but solved it ok with return. But shipping cost was not refunded
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Answer by bike-discount.de/en
14 days ago
please excuse the circumstance. This is a system error. We will refund the shipping cost to the customer.
 Verified review
18 days ago
Returning an item from Finland was bit difficult.
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 Verified review
18 days ago
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Answer by bike-discount.de/en
18 days ago
Thank you for the feedback. We have handed over the finished package to DHL one day after the order. DHL then unfortunately took 6 days to deliver the package in Finland. However, it should also be noted that there was a weekend in between.
 Verified review
19 days ago
Great experienc and price, but tires are little bit uneaven and wobly.
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Answer by bike-discount.de/en
18 days ago
Thank you for the feedback. Unfortunately, we can't find any communication from you. If you have a problem with the tire, please feel free to contact us at reklamation@bike-discount.de.
 Verified review
1 month ago 
1 juist en 1 verkeerd artikel gestuurd
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 Verified review
1 month ago
I like the site, but the HS site was one of the best about 3-4 years ago, now there are others with the same cheaper products, although it continues to be one of the best products
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 Verified review
1 month ago 
faster delivery
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Answer by bike-discount.de/en
1 month ago
Ordered on 7.6.22 and handed over to DPD on 9.6.22. Then the parcel service has actually needed times 5 days to delivery to Belgium. Basically (98% of orders) is faster. We are sorry that you had to wait a few days.
 Verified review
1 month ago
I have previous good experience with bikediscont.de. But this time it seemed that they had forgotten my order. I wrote to inquire about the progress, and an hour later I got an email saying that my bike was just shipped. After that everything went relatively smooth
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Answer by bike-discount.de/en
1 month ago
Thanks for the feedback. We have not forgotten about the order. Since it was a bike, still had to do final assembly. Now the bike is with you and we hope you have fun with it.
 Verified review
1 month ago 
The shop is super, but this time send me the wrong frame size!?
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Answer by bike-discount.de/en
1 month ago
Please contact our service department: reklamation@bike-discount.de