bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
14 hours ago
Verified review
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Answer by bike-discount.de/en
13 hours ago
Dear customer, thank you very much for your review and order!
Is there anything else, we can help you with? You can always contact us using our contact form.
15 hours ago
Verified review
I had a shipment problem about this order but your collagues gave a suitable amount of voucher for excuse. You can talk with DHL to manage their relations Bpost company....
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Answer by bike-discount.de/en
15 hours ago
Dear customer, thank you for your order and for your feedback.
We apologize for any inconvenience caused and thank you for your understanding.
4 days ago
Verified review
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and for your feedback.
Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
4 days ago
Verified review
XT Brakes not brand new
Ordered a new pair of XT Brakes and one of them was not brand new (maybe a return). This was the first time this happened and I hope it won't happen again. I had to cut the hose (was too short for my bike) and fit brand new ones. Bike Discount covered the new hose but the labour and mineral oil was on me.
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and review. We would like to apologize again for this error and the inconvenience it has caused you. I have checked your details: We are happy to have issued a refund for the faulty part. Please note that externally purchased materials must be approved by us before a refund can be issued. In many cases, we can send our customers replacement materials free of charge. We would like to thank you for understanding, and we will do everything we can to prevent this from happening again.
4 days ago
Verified review
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and your review. We hope you enjoy the items you ordered.
If we can help you in any way, please feel free to contact us at any time using our contact form.
5 days ago
Verified review
Need more payment options (Finland)
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Answer by bike-discount.de/en
5 days ago
Thank you for your order and your review.
Would you like to give us more details about which payment methods you would like to use?
You are welcome to give us feedback via our contact form.
6 days ago
Verified review
Communication could be better
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and for your feedback.
Is there anything else we can do for you or would you like to tell us more details?
Please free to contact us at any time using our contact form.
6 days ago
Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and feedback.
Can we be of any further assistance?
Please feel free to contact us at any time using our contact form.
7 days ago
Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and for your feedback.
Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
8 days ago
Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and for your feedback.
Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
9 days ago
Verified review
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback.
We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
10 days ago
Verified review
Usually great but not when you have a problem to solve
I ordered several times from them without any problems but the last order had some trouble related to the quality of a few items. Tried to solve with the customer support but no one replied.
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you very much for your order and your review.
We are delighted that you are so satisfied with us. It is all the more unfortunate that there was a problem this time. I have checked your details: We replied to you on 05.07.2024, very promptly after your request and sent your return documents and a label. Would you like to check your emails again?
I have just sent you the documents again in response to your original email. If you have a problem with your email address, please contact us again from a different email address so that we can find a solution.
I hope I have been able to help you.
10 days ago
Verified review
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your order and for your feedback.
Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jul 12, 2024
Verified review
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Answer by bike-discount.de/en
Jul 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 12, 2024
Verified review
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Answer by bike-discount.de/en
Jul 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 11, 2024
Verified review
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Answer by bike-discount.de/en
Jul 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 9, 2024
Verified review
No free returns for whole eu
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Answer by bike-discount.de/en
Jul 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country the same when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jul 5, 2024
Verified review
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Answer by bike-discount.de/en
Jul 8, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologise for the inconvenience. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
Jul 4, 2024
Verified review
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Answer by bike-discount.de/en
Jul 5, 2024
Dear customer, thank you for your feedback.
We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jul 2, 2024
Verified review
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Answer by bike-discount.de/en
Jul 3, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.