Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Prices are hard to find out, one price shown on the goods but when you check out the prices are corrected to higher prices, that is very annoying.
When asking support about why that is, no response at all, not good customer support. Besides that ok.
Report review
Answer by bike-discount.de/en
2 days ago
Thank you for your order and your review.
We are sorry that you apparently had difficulty understanding the price display in our webshop. I have checked your details: unfortunately I can't find a request from you in our system. Perhaps you would like to contact us again via our contact form so that you use the correct address? However, I can already explain to you that orders must be processed with destination country tax. This means that the VAT of the country of delivery will be applied. It is best to enter your country of delivery on our website from the outset so that the correct price is displayed. If you have any further questions, we will be happy to help you at any time.
2 days ago
Verified review
delivery option for international order
Report review
Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your review.
We offer our customers shipping via various logistics partners, including abroad. I can already tell you that we are already planning another, very interesting, international shipping method for the future. If there is anything else we can do for you, we will be happy to help again at any time.
5 days ago
Verified review
The product had some small product. No about function but visual, probably lot of packaging and unpackaging.
Report review
Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your feedback.
We are sorry to hear that you are not entirely satisfied with the packaging of the item. However, we hope you enjoy the products you ordered, and we are always happy to help.
8 days ago
Verified review
YOU CAN IMPROVE DELIVERY TIME BY SENDING NOT WITH DHL !!!
Report review
Answer by bike-discount.de/en
7 days ago
Dear customer, thank you very much for your order and your review. We are sorry that our logistics partner apparently took a little longer. A tip: Did you know that you can choose between different transport companies? Perhaps a different shipping service provider is better qualified in your region. Thank you for your patience and understanding.
11 days ago
Verified review
Add possibility to international courier.
Only thing I’d like to be different, is the selection of couriers. When shipping outside Germany both DHL (Deutsche post ) and DPD hands the package over to the local post service - from experience this causes several days of delay and uncertainty.
It would be better if you could add international courriers like GLS with them it is easier to track and have packages delivered to a service point.
Report review
Answer by bike-discount.de/en
9 days ago
Thank you for your order and for your feedback. In fact, we are already preparing to offer you more interesting shipping options for international shipping in the future.
13 days ago
Verified review
Report review
Nov 13, 2023
Verified review
Report review
Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your feedback and enjoy your order.
Is there anything else we can do for you?
You are very welcome to contact us at any time using our contact form.
Nov 12, 2023
Verified review
Hard return policy
Report review
Answer by bike-discount.de/en
Nov 13, 2023
Dear Customer,
Thank you for your order and your feedback.
We are pleased that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair terms and conditions. You can view our return policy for your country of delivery on our website at any time before making a purchase. We ask for your understanding of our policy.
Nov 10, 2023
Verified review
I asked the store a question. No response was received.
Report review
Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your order and feedback. We are very sorry that you had an enquiry that was not processed. I have checked your details, and unfortunately I cannot find a request from you in our system. Could you please contact us again, so we can help you? You may wish to use the contact form on our website to ensure that you are using the correct contact address.
Thank you for your understanding.
Nov 10, 2023
Verified review
Too slow for orders to be packed and delivered compared to others
Report review
Answer by bike-discount.de/en
Nov 13, 2023
Thank you for your order and feedback. We are sorry that you were not completely satisfied. I have checked your details: You placed your order late on a Friday evening, outside of our opening hours. We handed it over to our logistics partner on Monday. Please note that we are unable to process orders over the weekend. We thank you for your patience and understanding. We hope you enjoy your order.
Nov 5, 2023
Verified review
Report review
Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Nov 1, 2023
Verified review
Great shop with plenty of quality items and rapid delivery.
>> Main issue is the website which does not work on google chrome and sometimes refreshes you shopping cart and so you have to start all over again! Otherwise very satisfied, thank you.
Report review
Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Oct 31, 2023
Verified review
Poor delivery option for Croatia!
Report review
Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not fully satisfy you.
Please understand that we cannot offer the same shipping options for all countries. In the interest of our customers, we only offer shipping options for the respective country that can meet our demand for reliable transport. We adjust this on a regular basis. So it is quite possible that we will soon be able to offer more shipping options for your delivery country as well. Thank you for your understanding.
Oct 27, 2023
Verified review
Great service and pricing, however, very slow dispatch of my ordered bike. An example...I am requested to give my opinion for my order, which I have still not taken delivery of.
Report review
Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We appreciate the compliment and that you are happy to benefit from our excellent prices.
We are really sorry that the delivery of the order took a little longer. I checked your information and could see that the shipment should be delivered today. We are always happy to assist you if there is anything else we can do to help. Thank you for your patience and have fun with your new bike!
Oct 24, 2023
Verified review
More branded clothing goods eg. rapha, norrøna, black diamond
Report review
Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you very much for your order and your review.
We are glad that we can offer you a large number of articles from well-known manufacturers at an excellent price. However, I will be happy to receive your suggestions and pass them on internally. We are always happy to receive feedback from our customers.
Oct 20, 2023
Verified review
Report review
Answer by bike-discount.de/en
Oct 23, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 17, 2023
Verified review
If the return is needed the cost of delvery from Finland is high.
Report review
Answer by bike-discount.de/en
Oct 18, 2023
Estimado cliente,
gracias por su pedido y por su comentario.
Nos complace que pueda beneficiarse de nuestros bajos precios. Con el fin de seguir garantizándole los mejores precios posibles, lamentablemente no podemos ofrecer devoluciones gratuitas para todos los países. No obstante, revisamos periódicamente las opciones y le aseguramos que ofrecemos condiciones justas a nuestros clientes. Puede consultar nuestras condiciones de devolución para su país de entrega de forma transparente en nuestro sitio web en cualquier momento antes de comprar. Por lo tanto, le rogamos que comprenda nuestro procedimiento.
Oct 16, 2023
Verified review
Returns are non functional,sad
Report review
Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer,
thank you for your order and for your feedback.
We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding.
Oct 15, 2023
Verified review
Free return is only for a handful of countries
Free return is only available for a small selection of countries (Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and Austria.) not within the EU. That came as a surprise as it is pretty basic feature for other online retailers (ie. Bikeinn) That is OK if you buy bike parts but a big problem if you buy bike clothing. Other than that prices and services are OK.
Report review
Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding for our approach.
Oct 13, 2023
Verified review
In de verkoopprijs ll. één FIZIK ZADEL aangekocht en te laat gezien dat dit product bij de concurrentie handel 70€ goedkoper stond geprijsd... wordt ik heel erg triestig van hoor! Hopelijk begrijpen jullie dat ook...! Met sportieve groeten, AGAZ DAN
Report review
Answer by bike-discount.de/en
Oct 16, 2023
Thank you for your order and feedback.
We offer our customers a very large selection of items at an outstanding price.
Did you know that we offer a "Best Price" guarantee on a very large number of items? You can find the conditions on our homepage. (In this case, it is important that you make the Best Price request when placing your order so that we can process the order).
We are sure that we will be able to satisfy you with an interesting offer and excellent prices in the future.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.