bike-discount.de/en
Reviews:

15,226 reviews in the last 12 months53,528 total reviews  

4.81
Excellent

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Valid

Includes Buyer Protection
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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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May 23, 2024
 Verified review

Good experience in webshop but late delivery

Good experience in webshop, but still waiting for delivery 3 weeks later even if item ordered was in stock. (Delivery to Norway)
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Answer by bike-discount.de/en
May 23, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 22, 2024
 Verified review
Slow warehouse performance leads to slow transport.
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Answer by bike-discount.de/en
May 22, 2024
Dear customer, Thank you for your order and your review. We are sorry that you were apparently not satisfied with the delivery time to your country. We processed the shipment in our logistics department within one day and handed it over directly to our logistics partner the following day. He actually delivered the shipment to you one day later than stated in the delivery time, for which we apologize. We hope you enjoy the items you ordered.
May 21, 2024
 Verified review

Stock problem and slow refunding

With my last order I had some issues because the physical stock was not updated in the system. Because of this issue I had to cancel the order and bike-discount has chosen a form to refund my money that it takes a lot of time. Now I am speaking of 3 weeks since I am waiting for the money into my account and still counting. Otherwise on previous orders I didn't had any issues and the items where well packed.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your order and your review. We are sorry that this time there appears to have been an error in the availability and stock information. Usually, all items that we mark as available are also reliably available. We would therefore like to apologize for the inconvenience. We are pleased that you are otherwise so satisfied with us. I have checked your details and have seen that the refund has already been made using the payment method you selected when ordering. Please note that depending on the payment method, it may take some time for the item to appear in your account again. However, this is due to the processing time at the provider of the payment method. If you still need help, we will be happy to assist you at any time.
May 21, 2024
 Verified review
the dpd delivery is very bad, they do not do what is agreed per telephone. Please allow another delivery , eg ups, for a few euros more? the shop itself is good.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your order and your feedback. We are really sorry that there were difficulties with the delivery. Depending on the items ordered, you can often choose other logistics partners. I will also be happy to pass on your feedback internally. Please contact us if there is anything else we can do to help you, we are always happy to help.
May 20, 2024
 Verified review
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your review and your order. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 16, 2024
 Verified review
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Answer by bike-discount.de/en
May 17, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 15, 2024
 Verified review
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 15, 2024
 Verified review
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 14, 2024
 Verified review
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Answer by bike-discount.de/en
May 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 13, 2024
 Verified review

..

.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 12, 2024
 Verified review
The seller changed the carrier without my consent. I deliberately chose to purchase from Bike Disout using the carrier DPD. If I had known that the parcel would arrive by DHL courier, I would not have decided to purchase it. The store doesn't see any problem with it, but I had very big problems receiving the shipment.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 12, 2024
 Verified review
DHL Freight in Germany are not good, and they do not respond at all to emails, my bike arrived late and I missed an important event, Because of this the discount is not worth the hassle, it took 26 days from order date to recieve the bike.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 11, 2024
 Verified review
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. We will arrange for a new delivery. Thank you for your understanding.
May 8, 2024
 Verified review
bike-discount does not offer anymore any kind of posting service for the returns. At least for Finland. So I will not use it anymore.
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Answer by bike-discount.de/en
May 8, 2024
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Finland for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
May 8, 2024
 Verified review
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 7, 2024
 Verified review

No discounts and long delivery times.

Delivery to Finland takes almost 2 weeks in practice. Earlier history isn’t involved in anyway in pricing - I mean there are no rewards or free delivery costs of being a long time customer or even if you buy for example more than 200 euros.
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 7, 2024
 Verified review
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Answer by bike-discount.de/en
May 7, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 6, 2024
 Verified review
Order handling and delivery takes too much time and delivery is also expensive.
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Answer by bike-discount.de/en
May 6, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 4, 2024
 Verified review
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Answer by bike-discount.de/en
May 6, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 3, 2024
 Verified review
There was no information about returns from Lithuania being that complicated. Turns out I have to organise shipping pay for that myself and hope that the parcel will reach you.
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Answer by bike-discount.de/en
May 3, 2024
Dear customer, Thank you for your order and for your review. We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently and in details on our website (AGB and FAQs) at any time before making a purchase. We therefore ask for your understanding of our procedure.