bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Jun 6, 2024
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jun 5, 2024
Verified review
For the price that is paid for delivery it takes too much time and the deliver companhia doesnt deliber at the address but send it for pickup. Só i have two cost: the one for the deliber and another to go to the pickup point... Doesnt make sense
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
Jun 4, 2024
Verified review
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Answer by bike-discount.de/en
Jun 4, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you?
Please feel free to contact us at any time using our contact form.
Jun 4, 2024
Verified review
Got order week later then expected. Otherwise ok
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Answer by bike-discount.de/en
Jun 4, 2024
Thank you for your order and your feedback. We are sorry that there have apparently been delays in transport. Even if the shipments usually arrive quickly, this can happen in individual cases, especially if the country of delivery is a little further away. We would like to thank you for your patience and hope you enjoy your order.
Jun 3, 2024
Verified review
I really like the site and I buy items on the site and request delivery to my address.
Contrary to the previous ones, they delivered it to a delivery point so I could pick it up within a certain time.
Did not like !!
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Answer by bike-discount.de/en
Jun 3, 2024
Thank you for your order and your review. We are really sorry that there was apparently some inconvenience with the delivery of your shipment. Even though we have no direct influence on the delivery by our logistics partner, we would like to pass on your criticism. According to the tracking, the transport company did not find you at home and therefore left the shipment at a pick-up store. You are welcome to provide us with further details about the delivery so that we can pass them on to the logistics partner. We hope you enjoy the items you have ordered.
May 31, 2024
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Answer by bike-discount.de/en
May 31, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 26, 2024
Verified review
Out of stock item - lagging information
The critical spare part, that I was especially after, and the reason for picking the shop, was out of stock, and this was informed only after the order was processed and dispatched. Maybe an occasional mishap, but not good anyhow. Otherwise spotless as usual.
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Answer by bike-discount.de/en
May 28, 2024
Thank you for your order and your review. We are very sorry for this mistake. We offer our satisfied customers reliable deliverability of the products on display and excellent prices. In very rare individual cases, an inventory error can also occur with us. We assure you that this is in no way intentional and apologize once more for this mistake.
May 23, 2024
Verified review
Good experience in webshop but late delivery
Good experience in webshop, but still waiting for delivery 3 weeks later even if item ordered was in stock. (Delivery to Norway)
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Answer by bike-discount.de/en
May 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 22, 2024
Verified review
Slow warehouse performance leads to slow transport.
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Answer by bike-discount.de/en
May 22, 2024
Dear customer,
Thank you for your order and your review.
We are sorry that you were apparently not satisfied with the delivery time to your country.
We processed the shipment in our logistics department within one day and handed it over directly to our logistics partner the following day. He actually delivered the shipment to you one day later than stated in the delivery time, for which we apologize. We hope you enjoy the items you ordered.
May 21, 2024
Verified review
Stock problem and slow refunding
With my last order I had some issues because the physical stock was not updated in the system. Because of this issue I had to cancel the order and bike-discount has chosen a form to refund my money that it takes a lot of time. Now I am speaking of 3 weeks since I am waiting for the money into my account and still counting.
Otherwise on previous orders I didn't had any issues and the items where well packed.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your order and your review.
We are sorry that this time there appears to have been an error in the availability and stock information. Usually, all items that we mark as available are also reliably available. We would therefore like to apologize for the inconvenience. We are pleased that you are otherwise so satisfied with us.
I have checked your details and have seen that the refund has already been made using the payment method you selected when ordering. Please note that depending on the payment method, it may take some time for the item to appear in your account again. However, this is due to the processing time at the provider of the payment method.
If you still need help, we will be happy to assist you at any time.
May 21, 2024
Verified review
the dpd delivery is very bad, they do not do what is agreed per telephone.
Please allow another delivery , eg ups, for a few euros more?
the shop itself is good.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your order and your feedback.
We are really sorry that there were difficulties with the delivery. Depending on the items ordered, you can often choose other logistics partners. I will also be happy to pass on your feedback internally.
Please contact us if there is anything else we can do to help you, we are always happy to help.
May 20, 2024
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your review and your order.
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 16, 2024
Verified review
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Answer by bike-discount.de/en
May 17, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 15, 2024
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 15, 2024
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 14, 2024
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Answer by bike-discount.de/en
May 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 13, 2024
Verified review
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 12, 2024
Verified review
The seller changed the carrier without my consent. I deliberately chose to purchase from Bike Disout using the carrier DPD. If I had known that the parcel would arrive by DHL courier, I would not have decided to purchase it. The store doesn't see any problem with it, but I had very big problems receiving the shipment.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 12, 2024
Verified review
DHL Freight in Germany are not good, and they do not respond at all to emails, my bike arrived late and I missed an important event, Because of this the discount is not worth the hassle, it took 26 days from order date to recieve the bike.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 11, 2024
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We will arrange for a new delivery. Thank you for your understanding.