bike-discount.de/en
Reviews:

14,722 reviews in the last 12 months51,862 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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May 9, 2024
 Verified review

Orders

First ebike order: ordered at 11pm, shipped the next day at 11am. second ebike ordered and shipped within a week. First order of accessories shipped within a few days. Delivered within 4 days. Second order of accessories shipped within two days. Delivered within 14 days. The shipping company handed over the package to Czech Post. Package damaged and opened. I had to make phone calls to have the package found and delivered to me. DHL and DPD please do not hand over parcels to the Czech Post or the delivery time will be doubled with an uncertain result. 😂🙏
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May 6, 2024
 Verified review

Well designed box apart from plastc protectors on swivel wheel nuts. The wheel cannot move if put the black plastic heads on the small nuts.

The bike box was sent promptly until it arrived in Portugal where DHL did not ring my buzzer or inform me of delivery. I work from home so always there.I did not know my neighbour had taken my delivery but only put a note in my letterbox! I dont check that every day! Useless DHL! Otherwise happy with ease of construction. Let me see how it performs during the years
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May 8, 2024
 Verified review

Extensive selection. Delivery outside Germany can be slow.

A very extensive selection within spare parts. Here you'll often be able to find the specific part that seem to be completely unavailable from most other shops. If you're ordering for delivery outside Germany you may experience that the transfer to the handler in your country takes unreasonably long.
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Apr 23, 2024
 Verified review
Good; -Purchase was easy, website easy to navigate -Quick shipping Bad; -Support is generally pretty slow -The bike box was beaten to hell; there could have been more support in the box to minimize this time of damage; thankfully, the bike was mostly undamaged.
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May 7, 2024
 Verified review

Shipping options

The first order I made gave me shipping options between DSL and DPD, which was nice as DSL has a drop point where I live. The second order did not give me the option, I had to use DPD and the delivery was quite problematic. Otherwise, evverything was good.
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13 days ago
 Verified review
Good prices! Nice and clear eshop. Communication was quite Ok, but flexibility might better for timing of shipping and also when answering technical questions. And also customer approach could be better when claiming broken part.
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Apr 24, 2024
 Verified review
Delivery took longer than expected, that could be improved. Ideally with faster shipping options or at least clearer timelines. Otherwise, the products are exactly as they should be and at great prices. Will recommend.
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Apr 24, 2024
 Verified review

Shipping options

Everything with my orders is fine, only problem is the expensive shipping costs to Bulgaria via DHL, if you find another option for cheaper it would be perfect. Thank you for your good work and all the best
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Apr 28, 2024
 Verified review
Tälläkertaa lähettäjä oli kirjoittanut tärkeät tiedot osoite korttiin.Aina näin ei ole,olen joutunut etsimään pakettia koska puhelinnumeroni puuttui.Yleisesti toimitukset ovat OK.
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3 days ago
 Verified review
Nice bike and quick delivery, I bought a Radon bike, and think it’s misleading that prices on Radons and bikediscounts websites aren’t the same, feels a bit like being tricked!
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MI
Moniqie5 I.
Albergen
3 days ago
 Verified review
Nice prices, reliable shop. Communication about the delivery of my orders could be much better. Delivery time is too long. And I'd like an extra payment method like Ideal!
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9 days ago
 Verified review
I don’t give 5 stars because the delivery time is above average compared to other stores I use. 3 to 6 days is more than usual and it taken 7 or 8 days to have my helmet.
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May 7, 2024
 Verified review
Order was fast and delivered without problems. Support was quick to answer. Only problem was that the site was a bit buggy. But I manage to place my order nonetheless
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Apr 29, 2024
 Verified review
Product was faulty. Returned to fox uk immediately under warranty. Not informed of import duty. Probably neither are the shops fault directly but otherwise all good
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Apr 26, 2024
 Verified review
There was an issue with the initial package...delivery company didn´t send it...but Bike-Discount quickly solve the problem, and I did get my products
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9 days ago
 Verified review

BD rules , DHL not so good anymore.

They are great shop there is no question about that. They could give more delivery options except DHL. My last order was stuck in DE for 8-10 days.
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Apr 30, 2024
 Verified review
They need a long time to prepare the ordered and send it to the EU, where everything should normally be delivered within three days.
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May 7, 2024
 Verified review
Unfortunately shipping is much more expensive than TradeInn and Bike-Mailorder. Otherwise I am very happy with Bike-Discount.
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11 days ago
 Verified review
Fast, best price .. Description... Included 2 valves and tubeless tape but no tape ( there was tape mounted on the rims)
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4 days ago
 Verified review

Good products, Fast Refund

Good products, fast delivery, fast refund after return of goods. Return process could be improved, made a bit clearer.
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