Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
bike-discount.de/en customer
Report review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I’m British, on holiday in Slovenia and had to do a quick order for a part to be delivered to a hotel which had no link to me. Bike Discount.de have a great website which is well stocked but the process from accepting the order to shipping it is not quick. I never got the promised email which the T&C’s say is sent so that i can confirm the order before shipping and when i tried to cancel it was too late. Ultimately the package arrived in time and with the correct product. Price is competitive but not the best.
It’s a shame they don’t do large shipments to the UK anymore but we can thank those who voted for Brexit for that.
I like the big assortment however i miss a few items of which i at this moment have no specific examples.
What could be improved is the time between ordering and shipping. However i know hete in the netherlands are about the only country in the world that had sameday handling and shipping so i might be just spoiled!
bike-discount.de/en customer
Report review
Sep 4, 2023
Verified review
It's a great shop. Has its flaws in customer service area though...
It's a great shop when it comes to the variety of goods, choice of parts/brands etc. However, the customer service sometimes lacks responsiveness. Some rather simple inquires take quite a long time to be answered. Their response time is slightly better when the communication is in German.
bike-discount.de/en customer
Report review
Sep 7, 2023
Verified review
High quality in a very good price
Quality and prices of the products is very good. For some reason the final prices at the checkout were slightly higher than what they were listed. Delivery was fine, but the tracking information did not update (obviously, this isn’t BD’s fault).
bike-discount.de/en customer
Report review
Sep 12, 2023
Verified review
Smooth purchase process and great prices
Smooth purchase process with accurate stock indicators, attractive pricing, reasonable shipping price within EU and relatively quick delivery.
Return costs could be improved as when returning less than €50 value, a customer cost is incurred.
bike-discount.de/en customer
Report review
6 days ago
Verified review
Articles missing, expensive shipping
Often you have some articles for short period of time. When i find something i would like to order, 2 days later i decide to order and that article is not available any more...
VAT and shipping to Croatia is very expensive.
bike-discount.de/en customer
Report review
11 days ago
Verified review
I like that they have great prices and always match other stores prices if in stock. I didn't particularly have a great unboxing experience of my bike, but they did refund me for damaged parts. I recommend this store.
bike-discount.de/en customer
Report review
Sep 6, 2023
Verified review
Good products at good prices, the only thing that would make it better would be to not use Parcelforce, their delivery is awful. Use DHL or DPD instead
bike-discount.de/en customer
Report review
Sep 12, 2023
Verified review
It has a good service and price. Just don't give 5 stars because the shipping takes a little bit too long for me. I'm in Portugal.
bike-discount.de/en customer
Report review
Sep 16, 2023
Verified review
Le velo est arrivé et tout va super bien .
Dommage que DHL ne téléphone pas pour prendre rendez-vous pour la livraison.
bike-discount.de/en customer
Report review
10 days ago
Verified review
First order and experience
One of the packages in the order did not contain all the parts that belonged to it, but the matter was handled quickly.
bike-discount.de/en customer
Report review
Sep 7, 2023
Verified review
Fair - Good
Good prices, good service... But no free return policy for Croatia, and more expensive shipping than other shops.
bike-discount.de/en customer
Report review
Aug 31, 2023
Verified review
Some more varied products in the cleaning department, more stickers/wraps, and more diverse clothing
bike-discount.de/en customer
Report review
9 days ago
Verified review
Tutto ok ma spedizione cara
Tutto ok, ma sopra un certo importo (es. 99€) la spedizione verso l’Italia dovrebbe essere gratis.
bike-discount.de/en customer
Report review
3 days ago
Verified review
Service is great, prices too but shipping to Slovakia after recent raise is a bit expensive.
bike-discount.de/en customer
Report review
Sep 12, 2023
Verified review
Fast delivery, good price but packaging not optimal and small scratches on the product
bike-discount.de/en customer
Report review
Sep 15, 2023
Verified review
Prince and produktio are excellent. Delivery to Finland took much time (32 days)
bike-discount.de/en customer
Report review
Sep 6, 2023
Verified review
No option to avoid home delivery. I prefer pick-up point / several days faster.
bike-discount.de/en customer
Report review
5 days ago
Verified review
Great and wide collection and bike related stuff. A bit expensive shipping.
bike-discount.de/en customer
Report review
Sep 9, 2023
Verified review
Gingibao2023
Negozio con una vasta scelta è una catena di distribuzione seria e solida
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.