Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
When everything is in stock the itemes are shipped very fast. BUt if something is missing you have no info about that in order status page.
It would be nice to have status per item and also posibility to remove items from order if it takes too long to get them.
Second thing is refunding if you cancel some items via email/phone. You get email with instructions to transfer money directly on bike-discount bank account. I did that. But then the next day you try to charge my credit card again. The information about refund/payment should be more clear and possibly without double chargin. Or just refund the amount for removed items.
Jul 3, 2023
A lot of products in stock for decent prices. Only thing is that I could not return an order ( a bike saddle) because I installed it and did not like it. Customer service told me I could not return it because it was used, although the product did not have any indication of use.
Jul 6, 2023
Quality of products is great. Minus one star for poor communication. If you order bike, expect to stay in silence with no explanation about the delivery times. Second identical ordered bike came two times faster and no one explained why :) yet, will buy here again.
Jul 21, 2023
Fast ekspedition. I think the item (rear wheel Mavic) shoul have been better protected. On the fotos you Can see the wheel hub has gone through the cardboard which resulted in some scratches on both ends of hub. No influence on the function. Butttt 😔