bike-discount.de/en
Reviews:

14,236 reviews in the last 12 months49,875 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Feb 9, 2024
 Verified review
prices are for germany, and they increase once they are added to the card. It I already set my account and added country, I would assume prices will be already adjusted before going into the cart
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Feb 6, 2024
 Verified review
I like the after sales service and problem solving by the employees. Regarding what to do better is that some products are out of stock. So if you can try your best to get them back in stock
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Jan 25, 2024
 Verified review
Shipping is expensive No matter how amount of Euros you order for, shipping outside Germany always costs 8 EUR. I would love if there would be a certain number, where shipping becomes free
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MV
Jan 30, 2024
 Verified review
Good selection and variety of products and at very reasonable prices. At one occasion I needed the support on a warranty matter and that was handled to satisfaction as well.
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Jan 22, 2024
 Verified review
Competitive pricing, acceptable lead time for shipping, good product range. Customer service turnaround is disappointing. I logged a question and got zero response.
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Feb 4, 2024
 Verified review
Return policy should be better. Returning items under 50€ isn't possible, why?? Adding more items to existing order before shipment is not possible!!
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Jan 16, 2024
 Verified review
Kolo je super, pedala bi morala biti ze v osnovi, naj jih posameznik zamenja, ce rabi drugacna. Cas dostave je predolg.
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Feb 1, 2024
 Verified review

Quality Products and Discounts but Expensive Shipping

Great selection of quality products, great discounts, but expensive shipping costs for occasional and small orders.
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Jan 20, 2024
 Verified review
I'm so disappointed, that you closed the shipping to Kazakhstan. Now I cannot order some good stuff for my bikes 😭
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Jan 23, 2024
 Verified review

Great range and good prices.

Great range, good prices and the few times I've had to deal with costumer service always quick and polite.
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Jan 21, 2024
 Verified review

Bike delivered as promised

Bike delivered in a reasonable time, perfectly packed, pre-assembled and as advertised.
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Feb 6, 2024
 Verified review
Good prices, large assortment to choose from and reasonable shipping times.
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Jan 25, 2024
 Verified review
Fast and reliable delivery. Payment methode does not include iDeal though.
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Feb 14, 2024
 Verified review
usually ok. has seen poor handling of complaints, but still shops there.
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Feb 7, 2024
 Verified review
No clarity about delivery time. DHL provided no delivery window / date
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Jan 29, 2024
 Verified review
Good pricing fast and easy process - don't use Post Nord for delivery
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Jan 26, 2024
 Verified review
Great assortment! But not all the items have info about their weight.
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Jan 26, 2024
 Verified review

Good website

Good price , very reliable Quick delivery To be recommended
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Feb 14, 2024
 Verified review
Good product mix and easy to find what you are looking for.
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Feb 3, 2024
 Verified review

Delivery by DHL

The box was severely damaged during DHL transportation.
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