bike-discount.de/en reviews | Read 22,537 bike-discount.de/en reviews

Reviews for bike-discount.de/en

4.79/5.00

Excellent

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2,241 reviews in the last 12 months

5 stars

86 %

4 stars

10 %

3 stars

2 %

2 stars

1 %

1 star

1 %

22,537 total reviews

the most relevant positive review

3 months ago

I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.

the most relevant critical review

4 months ago

I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!

Answer by bike-discount.de/en

1 month ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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3 months ago

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4 months ago

Answer by bike-discount.de/en

1 month ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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What other customers say about their experience with bike-discount.de/en

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1 month ago

Fast delivery service to Ireland.

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1 month ago

Fast delivery and good price!

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1 month ago

Panagiotis T. from Thessaloniki

Please, think about to change your Greek post partner (ELTA) as they delay to deliver your products to your customers. You can check by your own the day of delivery (information etc) to me....

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2 months ago

Frido M. from Grafschaft Bentheim

I would like to be better informed during the time between payment and shipping. For the rest all is fine, let them keep up the good work!

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2 months ago

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2 months ago

Everything went very well, except the delivery. Very slow. Split my order in 2 packages and the bulky one was not delivered from the first try. They said it had no address and no phone number. But When it was delivered it had everything on it. So I think you should check better who and how delivers you packages.

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2 months ago

My expectations were definitely fulfilled.

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2 months ago

Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.

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bike-discount.de/enReviews

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Reviews for bike-discount.de/en

2,241 reviews in the last 12 months

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What other customers say about their experience with bike-discount.de/en

Reviews for bike-discount.de/en

2,241 reviews in the last 12 months

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