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Most relevant positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
I liked communication.
having to pay via IBAN is a pain. Should just accept Debit Card or CC for payment
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Dec 20, 2023
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Dec 19, 2023
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Dec 19, 2023
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Dec 19, 2023
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Overall a good shopping experience. However, as an overseas buyer (CZ), I don't like the fact that approx. 5% is automatically added to the price in checkout. Prices should be transparent thoroughout the whole website, not just checkout.
Overall the experience was good but inconsistencies in delivery costs are annoying and the support team was not capable of answering questions during Black Friday week. In fact, I still have one question that was not answered so far. Also, DHL did a very bad job with the box ripped in several corners. Luckily the bike did not suffer.