bike-discount.de/enReviews

: 26,148Excellent

4.78

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certified since: Jun 7, 2022
updated on: Sep 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Sep 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

3,916 verified reviews in the last 12 months

26,148 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(3410)
 Verified review
7 days ago
For some time I did not order from Bike-Discount (I do honestly admit this), but I'm starting to reconsider this after this experience I had with this last purchase. Shipment was 9,99 EUR, but when I was returning goods, I was also refunded the shipment fees. On other hand I needed to pay return shipping cost on my own and that was 15 EUR from Slovakia to Germany, but considering that you refunded original 9,99 EUR it makes you quite fair-play. The prices are usually very compatible with other shops and it only question of whether you have or don't something on stock. So yeah ... have you on my Favorite bookmarks.
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 Verified review
3 days ago
Shop service is great. Only one thing - when you ship to LT with DHL, they giving the shipment to Itella Logistics as a last mile carrier. And Itella is notorious of very bad service. So everything is perfect until DHL gives it to Itella. Then you can wait another 2 weeks in order to get your shipment. Very bad service with last mile delivery from this shop, but again - it has nothing to do with the shop itself. Would be very happy if we get more delivery options instead of DHL/Itella.
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 Verified review
Sep 9, 2022
Ordered Abus Granit X Plus 540. Item was in new condition as described. Prices were cheaper than in Canada, even with delivery fees. I was not sure what to expect. Took about a week to receive product. No extra duties were charged by Canada customs. Company was excellent with their communication from when order was recieved to being shipped out. I would not hesitate to order from this company again.
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 Verified review
13 days ago
It’s an easy site to navigate.There is often a far greater selection of items in stock. The returns policy is not as good as chain reaction/wiggle - I would like to see this improved. I also think that it would be a good idea to show recommended or frequently bought additions to the items I am selecting. It’s easy to buy a cassette and forget to buy a new chain or new jockey wheels for example.
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 Verified review
Sep 16, 2022
All I like is the accuracy concerning the description of the products which is one critical thing to understand what are the capabilities of the product for which I am interested, the quality concerning the delivery and delivery time and the procedure of pricing provision without any hide surprises
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 Verified review
3 days ago
Everything was great from the purchase to the shipment, there were no errors in the sizes, well packaged, the only thing that would perhaps improve would be the faster shipping to Mexico but that would perhaps make the price more expensive. Everything was excellent I am very happy with my products
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 Verified review
12 days ago
Our deal was succesfull . I am really satisfied but...... if i could jot down one thingj thar coulbe be even better, is while i changed my mind about replacing the same product with smaller, they told me that this could not happen for logistic reasons and i hade to wait a lot .
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 Verified review
Sep 13, 2022
Excellent service, very fast delivery, high quality goods. Great packaging, tracking is unparalleled. Only one remark: the shipping cost was rather high and I didn’t notice that the VAT was subtracted from the sum, as usual for orders outside EU. Otherwise I am very satisfied
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 Verified review
8 days ago 
Good service, good support. No problem with returning items. You could improve website settings, as every time I open the browser and open your website it switch to DE language and delivery to DE even if I set EN and LV before. The previous version of website worked ok.
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 Verified review
Sep 8, 2022
nice customer service. I had a problem with product availability. I liked the fact that you made a partial shipment for the rest of the order to avoid delivery delay. i appreciate your immediate communication to change the out of stock product
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 Verified review
Aug 31, 2022
A few clicks later and helmets, protectors, pedals, gripps and saddles for me and my gf are at my doorstep. Had a blast watching her get excited about installing it herself. Very straightforward shopping experience.
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 Verified review
Sep 14, 2022
Already ordered a few times. Always correct and descend materials. The track and trace code provided is easy to track your order. The bike I ordered was delivered in a correct way, no damage or anything else
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 Verified review
8 days ago
I have ordered several mtb products from this site, a very quick delivery to Ireland and usually at an amazing price. For Example i got 510 freerider pros retailing at 140 euro for 90euro. Highly Recommended
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 Verified review
Sep 5, 2022
Order process is quick and easy, i have ordered different products. Bike-Discount is a A Brand supplier with good prices. I am a non-German customer and completely satisfied with Bike-Discount.de!!
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 Verified review
Sep 1, 2022
Speed and product availability. One issue over the years with the power meter. It was used and this should not happen. I use shop and ship and eventually was very complicated to return the item
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 Verified review
Sep 10, 2022
It’s hard to buy nice things from Troy Lee Designs in Slovakia. So I like wide choice of quality equipment on bike discount web, good prices, easy shopping and payment on website, fast delivery
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 Verified review
2 days ago
Fantastic customer service! I was traveling though Europe and they made sure that parts that I ordered were delivered to hotels and waiting for me when I checked in. Excellent prices too.
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 Verified review
4 days ago 
only issue was the delivery time as specified when i ordered the item . it said I'd have them within 4 days of placing the order . not a big deal to me as I knew it wasn't accurate anyway
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 Verified review
7 days ago
I accidentally ordered the wrong size of my product. Return shipping and payment were no problem. Products and packaging are top notch. The Suspension Seatpost SR Suntour SP-12 is great.
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 Verified review
2 days ago
The shop has great range of products. First my order was finished successfully. I bought some components for drivetrain and saddle. Items was delivered within the expected date.
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