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Review summary
Customers consistently praise the high quality, purity, and effectiveness of the products, as well as the trustworthy ingredients and visible health benefits. Fast, reliable, and well-packaged delivery is frequently highlighted, ensuring a smooth ordering experience. Many appreciate the friendly, professional, and helpful customer service, along with the wide variety and scientific formulation of products. The loyalty program, points system, and occasional discounts are valued, and transparency in ingredients, sourcing, and third-party testing is highly regarded. Some customers report inconsistent responses from customer service or issues with specific support requests. Packaging receives mixed feedback, with complaints about oversized bottles, difficulty opening lids, and environmental concerns. Affordability is a recurring issue, with calls for more frequent discounts and better value for families or long-term use. While the large product selection is appreciated, a few customers find it overwhelming or confusing, and some desire even more clarity about product origins and regulations.
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How Trusted Shops prevents fake reviewsReviewsBIOGENA Great Britain
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I would be happy for an explanation of my question mentioned above
I would appreciate your explanation: I have been ordering my products for years always through www.biogena.com:
The prices also appear in Euros after logging in! However, as soon as I click on 'order', the price appears in CHF for the first time... that's very confusing!
Furthermore: until my order on 27.7.26, I never had to pay fees with my credit card; however, with the order on 17.8.26, a fee of +1.5% for foreign payment was applied for the first time ???? Why... am I not ordering from Biogena Switzerland ??
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Reply from BIOGENA Schweiz
Thank you for your detailed feedback. Please contact our customer service directly with the relevant order numbers at ecommerce@biogena.com. Our team can review your orders and the payment process in detail and explain exactly how the fee came about in your case.
Best regards,
Angelika from the BIOGENA Team
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⭐⭐⭐⭐⭐ Absolute recommendation for Biogena!
I am really impressed with Biogena! The products are very high quality, safe and professionally packaged – you immediately notice that quality is a priority.
Customer service is also just top-notch: you receive help anytime, questions are answered quickly and kindly, and returns are completely hassle-free. 👍
I find the price-performance ratio very good, especially with the great online offers. The online presence is clear, informative, and really fun. The selection of products is large, and you can find something suitable for various needs.
For me, the complete package with Biogena is simply spot-on: quality, service, selection, information, and price-performance. ❤️
I can absolutely recommend Biogena and am very satisfied! 5 stars are more than deserved! ⭐⭐⭐⭐⭐
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Reply from BIOGENA Deutschland
Thank you very much for your detailed and great feedback! We are very pleased that for you, the complete package at BIOGENA is the right one – from quality and product selection to our online shop and customer service. It's particularly nice to hear that you feel well-supported with your questions and are happy to recommend us. Thank you for your trust and the 5 stars!
Best regards,
Angelika from the BIOGENA Team
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We are enthusiastic about all Biogena products, the grandchildren like their colorful pellets, the liposomal vitamin C; we take zinc daily and some products for the (old) joints and immune system, and yes, some are taken by the high-performance athletes in our family.
Grateful to receive these valuable products.
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Reply from BIOGENA Deutschland
Thank you very much for this wonderful and detailed feedback. We are very pleased to hear that BIOGENA has found a solid place in your daily life across several generations—from the grandchildren to the high-performance athletes in the family. It is particularly nice to hear that you use so many different products regularly.
Thank you for your trust in BIOGENA.
Kind regards,
Angelika from the BIOGENA team
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Seriousness above all
Certainly cutting-edge research, attentive to the ecosystem, products of good quality. I take the opportunity to clear a doubt, can OMEGA 3 products be packaged in plastic containers? I knew that the compatibility would preferably be glass or aluminum, can you update me? Thank you again for your seriousness.
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Reply from BIOGENA Italia
Thank you very much for your question and your words: We are very pleased that you appreciate our seriousness, research, and attention to the ecosystem.\nRegarding the doubt about OMEGA-3: In general, it is correct that these oils are sensitive to oxygen, light, and heat, so the packaging must ensure high protection. Glass and aluminum are often considered “ideal” for the barrier, but plastic packaging can also be fully suitable if made from appropriate materials and designed to protect the content.\nOur can concept\nRaw material based on sugarcane instead of fossil oil\nFor the body and lid of our product cans, we use bio-derived HDPE, produced from ethanol obtained from sugarcane. The body of the can contains at least 94% bio-derived carbon, while the lid contains at least 96%. Both can be disposed of through the normal recycling channels for plastic packaging.\nDuring growth, sugarcane absorbs CO₂ from the atmosphere. The manufacturer's lifecycle analysis indicates for the bio-based HDPE used a carbon footprint of –2.12 kg of CO₂e per kilogram of plastic.\n\nBest regards,\nAngelika from the BIOGENA Team
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I’m really impressed by the excellent quality
As a professional athlete, quality, reliability and transparency are extremely important to me. I especially appreciate that many Biogena products are listed on the Cologne List and undergo extensive testing. Knowing that such high standards are taken seriously gives me additional confidence when choosing supplements as part of my daily routine.
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Reply from BIOGENA Polska
Thank you for sharing your experience! As an athlete, being able to rely on the quality and safety of your supplements is especially important, so we’re delighted that our high testing standards and Cologne List® products give you that extra confidence. Thank you for trusting BIOGENA as part of your daily sports routine!
Best regards,
Angelika from the BIOGENA Team
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Basically Excellent
I am very satisfied with Biogena's products and particularly appreciate their good tolerability. I would also like to positively highlight the high purity and quality of the ingredients as stated by the manufacturer. Overall, the products convey to me an impression of high quality and careful development. However, I see the very high price level critically.
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I am currently taking some products from Biogena, including "Iron." Biogena's preparation is much better tolerated than conventionally prescribed medications from the pharmacy. It would be nice if health insurance companies covered the costs of such good preparations 😉! Also with the other products, I am, of course, after a certain time of taking them, now feeling much better.
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Reply from BIOGENA Deutschland
Thank you very much for your detailed feedback and your trust in BIOGENA! We are particularly pleased that you tolerate our iron preparation so well and also have positive personal experiences with your other BIOGENA products.
Kind regards,
Angelika from the BIOGENA team
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Good morning, thank you again for your excellent products that I found on my own through the Internet, but the descriptions on your website gave me confidence 🤩
I would need a favor: my accountant is asking me to have the invoice already received - without VAT number.
Is it possible?
I haven't found another way to communicate with you except through the questionnaire.
Thanking you for the prompt response and your kindness, we extend our warmest regards.
Fertonani Anna Clara
+39 347 1525780
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Products are very good! 👍
Order and delivery work perfectly. 😃
What has been bothering me lately: 😒
The screw caps are so tight that I can never open them by hand and always have to use a "can opener"!!! This was not the case with previously ordered items.
Maybe you could reconsider that, thank you.
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Shipping super fast, quality top
Shipping super fast, packaging stable and sustainable, which I also find important. But the most important are of course the products; I have been a customer for years and have always been very satisfied with all the products, including, for example, the Omega-3 oil, where you can probably most clearly see whether the quality is good and fresh. Thank you for that.
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Reply from BIOGENA Deutschland
Thank you very much for your detailed and appreciative feedback! We are especially pleased that you have placed your trust in BIOGENA for years and continue to enjoy choosing our products. Highlighting not only the product quality but also our fast shipping and packaging means a lot to us.
Thank you for sharing your long-term experience with us – we look forward to welcoming you back to BIOGENA!
Best regards, Angelika from the BIOGENA team
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Vitamin D deficiency successfully compensated
Review:
I have already tried several products from Biogena and have always been very convinced of their quality. I have also had very good experiences with the Vitamin D capsules. I was diagnosed with a Vitamin D deficiency, so I took the capsules regularly for several months. After another check of my blood values, the deficiency was compensated. I tolerated the product very well and am very satisfied with the quality and effect. Therefore, I can recommend the Vitamin D capsules with peace of mind.
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I am really impressed with Biogena. The products are high-quality, made in Europe, and give me a very clean and trustworthy impression. I especially like that the quality is also checked by independent institutes. In addition, there is excellent customer service. The loyalty program with the collected points is also a real plus and offers great added value. Overall, I really like the entire concept of Biogena Germany.
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Biogena keeps you in shape!!!
I am 72 years old and on the recommendation of Dr. Tomasi, besides a healthy lifestyle, I have been choosing BIOGENA products for several years.\nI must say that I feel great!!!\nI spent the whole summer in the Dolomites and my husband and I reached many refuges without any fatigue. I would say we are doing great!!!
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From Person to Person
The most important thing is the encounters and the people, it is us, with all our gifts, kindness, respect, and appreciation. If everyone speaks well and does good, then we are on a good path towards a better future. Thank you for doing everything every day to make our lives worth living, a big thank you for that.
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Absolute Recommendation – Top Quality from Austria!
I am absolutely thrilled with Biogena and want to share my thoroughly positive experiences:\n\nOutstanding Quality: The products excel in every way. You can immediately tell that genuine premium quality from Austria is offered here.\n\nFair Price-Performance Ratio: For your own health, you should be willing to invest a bit more – and here every cent is really worth it! Many packages are also extremely economical and easily last for 2 to 3 months.\n\nBiogena One – My Absolute Highlight: The drink tastes simply delightful and is super refreshing – whether ice-cold in summer or classically without ice. It makes me feel incredibly good: Since I've been drinking it, I even need one less coffee in the morning to start the day with energy!\n \nGreat Customer Service: Huge praise to the team! Emails and inquiries are answered extremely quickly, friendly, and directly.\n\nConclusion: High-quality products, great service, and noticeable effects. It hardly gets better – 100% recommendation!
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Completely delighted: Quick, well-packaged, and affordable!
Can't be better! The delivery was extremely fast and the medication arrived in excellent condition and well-packaged. For this high quality, the price is absolutely unbeatable and fair. An absolutely reliable manufacturer, where the complete package totally convinces - full 5 stars!
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Reply from BIOGENA Deutschland
What a lovely review – thank you very much! We are very pleased that everything was perfect for you.
Kind regards,
Angelika from the BIOGENA Team
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A very good BIO product
With the application of Biogena MSM Gel, the pain in the knee has significantly improved.
I can almost walk pain-free again.
I was close to having surgery, but I canceled it.
Biogena MSM Gel helps me with a twice-daily application.
I can recommend the product with a clear conscience.
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Highly Recommended!
Order, quality, and delivery are top-notch! Happily, again and again.
Lately, I've had problems with opening the jar lids. I can't do it with my own strength; I always need a can opener to unscrew them. It was easier before! Perhaps a consideration for improvement could be made... Thank you!
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I like your concept!!! I know I'm doing something good for my body: Austrian quality and a great boss with a team...
What I miss, or rather, what I would wish for, and I think many feel similarly:
For example, an app where I can enter the following:
I would like to boost my immune system... the following products are helpful... if you take this product, you don't need... on this day - recommendations on when (morning/midday, evening, before/with meals, never with this product, etc., you need fat to take it ...) what, how long... breaks...
Or: I would like to simply enter which products I would like to take/combine - and get a brilliant plan with various tips...
I know all this is in the product descriptions of the respective products, but it is tedious to combine everything correctly... I often look things up and spend a lot of time on it.
Thank you for existing!!
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Reply from BIOGENA Österreich
Thank you very much for your feedback! It's nice to hear that you feel well taken care of with us and that our products are good for your body. We understand your desire for an app that gives recommendations on product combinations and dosages – we are very happy to include this idea in our considerations for future services.
Additionally, you can always contact our Certified Good Health Coaches – they will help you individually with questions about dosage, combination, and intake.
Kind regards,
Angelika from the BIOGENA team
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The products work very well. Unfortunately, I have had the problem several times of not being able to apply the indicated discount even though I checked my club status and expiration date. I found this very annoying. Therefore, I am now more hesitant with orders. It's a shame.
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4.78
Excellent193 reviews
since Dec 12, 2023
Contact
- +43662231111
- biogena.com/en-gb
- info@biogena.com
- Salzburg, AUT
About
BIOGENA is an Austrian family-owned company headquartered in Salzburg, Vienna and Freilassing. We develop, manufacture and market premium dietary supplements according to the pure substances principle...
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