Review summary
Customers frequently praise the high quality and effectiveness of the products offered. Many highlight the efficiency and speed of the ordering and delivery process. Additionally, customers regularly note the professionalism, helpfulness, and friendliness of staff members. Some customers express dissatisfaction with delivery partners and delays in receiving orders. While opinions on customer service are generally positive, a few customers express frustration with communication and issue resolution.
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How Trusted Shops prevents fake reviewsReviewsBIOGENA Great Britain
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Basically, the delivery works...
Basically, the delivery and communication work well. What is very annoying at the moment: I have been waiting for 2 deliveries of Vitamin B12 drops for about 5 weeks. I receive a reminder for the goods that have not yet been delivered, but absolutely no proactive information on when they will be available. On inquiry, the AI responds that the drops are not available at the moment - I had noticed that myself. After my second query, I received a response. By now, I should already have these drops, but they still haven't arrived. I have also paid for them due to a final reminder. It cannot be that one has to wait 2 months for a product without further information - Biogena could also propose an alternative product in the meantime.
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Reply from BIOGENA Great Britain
Thank you very much for your detailed feedback! We are sorry to hear that you have been waiting so long for the Vitamin B12 drops and have not received sufficient proactive communication. This is not the service we want for you. We take your feedback very seriously and will ensure that such situations are handled better in the future. We apologize for the inconvenience and will offer alternative products or clear delivery information in the future.
Best regards, Angelika from the BIOGENA team
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Cutting-edge Products.
I like the products suggested by my nutritionist. They are effective if taken regularly.\nThe company is serious and punctual in delivery.\nI recommend them for their always updated research on the components of their supplements.\nFor example, Memoria forte gold is very effective. After a while, I noticed more concentration, more attention, and much more memory. Also, Panto H gena for hair shows results after 2 months.\nOther supplements are also effective; after performing the tests, the results are noticeable. I recommend Biogena, the top of the supplements.
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Reply from BIOGENA Great Britain
Thank you very much for sharing your so detailed experience! 😊\nWe are really happy that our products, recommended by your nutritionist, are giving you tangible results and that you appreciate our attention to research and quality.\n\nIt is a great satisfaction to know that you have noticed benefits over time and that you see BIOGENA as a reference point.\n\nBest regards,\nAnna – BIOGENA Team
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Complete Satisfaction
I have been ordering regularly from Biogena for a while now and I am really satisfied all around. The quality of the products convinces me every time anew, and I feel like I'm really doing something good for my body with them.\n\nI especially appreciate that the products have noticeably helped me multiple times. For me, that's not a given – I value the effectiveness and the thoughtful composition of the supplements even more.\n\nThe trust in the brand is also a big plus for me. I feel I can rely on Biogena when it comes to transparency, quality, and advice.\n\nOverall, I can highly recommend Biogena with full conviction. Anyone who values high-quality nutritional supplements, in my opinion, is in the best hands here.
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Wow Effect, I am a new person. I feel more vital, full of energy, no difficulty falling asleep and I sleep well, no longer have to get up at night, no urinary urgency.
All this with pelvic floor training, lymphatic drainage, IHHT training, and PEMF magnetic field.
The highlight is the cryotherapy application for 4 min and blower 3.
My weekly intake:
ONE, Collagen with hyaluron, Osteo Calbon, OmniLactis Metabolic Enterococcus, Siebenschläfer Magnesium, 1 drop Vitamin D +K2
NEW feeling
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I have not been dealing with Biogena for that long but the experience I have had has been excellent. The communication is very efficient. I even had to return an item due to my mistake and they have been very helpful. I really have nothing bad to say about Biogena.
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Unfortunately not tolerated
I consulted at the Mariahilferstrasse branch and tried ONE first for a month and then bought it for 3 more months. The consultation was extremely friendly, however, everything was apparently too highly dosed together with Gedächtniskraft Gold and 5 HTP (which I had also indicated).
Only after a total of 2.5 months of intake could I associate my enormous skin rashes, pustules, and itching with the intake. After stopping ONE, all symptoms disappeared.
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Reply from BIOGENA Great Britain
Thank you for your detailed feedback.
We are very pleased that you found the consultation at our Mariahilfer Straße branch friendly. We are sorry to hear that you had to deal with skin rashes, pustules, and itching during the intake.
Since every body reacts differently and individual interactions or intolerances may occur when taking several products at the same time, we take your experience very seriously. It's good that you could narrow down the cause and that the symptoms disappeared after discontinuation.
Best regards
Theresa from the Biogena team 💚
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Austrian Model Company
Austrian model company! I have been dealing - on the side and for myself - with the supportive effects of micronutrients for 7 years. At Biogena, I find, besides a very good range of nutrients, a lot of information about it (MCN-Coach, Longevity-Coacht, encyclopedias, etc.). As a small investor, the bonds and the advantages offered by BIOX are a good opportunity to invest my money sensibly - and hopefully profitably. Even as birthday and Christmas gifts, there are sometimes collagen or ONE. Makes sense. I am aware that Biogena is not a non-profit company, but that's not the point. A clear, fair, high-quality offer is the best deal for both sides.
My only request is - be careful with your investments and stay true to Austria and quality!
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great selection of nutritional supplements. It would be great if clinical tests were also available. I would like it if, for example, in collagen, it was specified exactly which type of collagen it is (Type I-III there are differences, I is more for skin, II for cartilage, etc.) and where it comes from (country of origin).
Your products are amazing, even though I only order a part from you. Organic certifications are very important to me.
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Super Vitamin Tablets
I am really enthusiastic about these super vitamin tablets.
They contain all the important and valuable nutrients the body needs daily.
Since I have been taking them regularly, I feel significantly fitter and more balanced. For anyone who wants to support their health simply and effectively, I can absolutely recommend these vitamin tablets.
I would only increase the zinc dosage.
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Reply from BIOGENA Great Britain
Thank you very much for your positive and detailed review! We are very pleased that you notice the effect so clearly in your daily life. We are happy to pass on your suggestion about the zinc dosage internally.
Best regards,
Angelika from the BIOGENA team
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The products are of very high quality. I feel really good with my supplements.\n\nI would like to combine two email addresses into one customer account, but that is not yet possible. Placing an order with customer login and path to the shop is a bit complicated (via mobile), but that is complaining on a high level. And that really only affects the administrative part.
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Reply from BIOGENA Great Britain
Thank you for your detailed feedback! We are very pleased that you feel so comfortable with our products. It's a pity that merging accounts and the ordering process via mobile are still a bit complicated – we will take note of that. Feel free to contact our customer service at ecommerce@biogena.com\n, we will help you with merging the accounts.\n\nKind regards, Angelika from the BIOGENA team
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Biogena ONE, I've been taking Biogena ONE for several months, and the effect is impressive. I always have a lot to do and, as a self-employed person, a workweek beyond 60 hours. I have more energy and feel better, even in sports I notice more energy and power. I can only recommend it to everyone, keep it up.
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Reply from BIOGENA Great Britain
Thank you very much for your detailed and enthusiastic feedback on Biogena ONE! We are very pleased to hear that you have been taking the product for several months and that you are experiencing more energy and well-being – both in everyday work and in sports. I'm glad that Biogena ONE supports you so positively and that you recommend it.
Best regards,
Angelika from the BIOGENA Team
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All Biogena products are 100% for me…
I recommend all Biogena products 100%, what I particularly recommend is Blood Pressure Formula. I am now taking the second package and my blood pressure has settled in the recommended range, that is on average around 125/85, previously often also 150/95.
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Good and informative explanations, false info on delivery difficulties
Good and informative explanations, fast and reliable delivery.
Since a product was supposedly unavailable at the time of ordering (I ordered it anyway and it arrived in the first of 3 deliveries, MiraCHOL 3.0), I ordered, received, and paid for another, more expensive product (even though I do not actually need it as a "temporary solution"; I will try it anyway, FiboCHOL).
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Reply from BIOGENA Great Britain
Thank you very much for your detailed review and positive feedback on our products and shipping.
We are sorry that the availability of MiraCHOL 3.0 caused confusion with your order. We understand it is frustrating to order an additional product that ultimately would not have been necessary.
We are pleased that you want to give FiboCHOL a chance and hope you also have good experiences with it. Thank you for taking the time to alert us to this point.
Kind regards,
Alina from the BIOGENA Team
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Wonderful Products
Wonderful products, great company! I've trusted Biogena products for years. Especially "Omni Lactis Metabolic Enterococcus" is brilliant. It helped me reverse the weight gain associated with menopause. I lost over 25 kg, and it was easy, without deprivation and without deficiency symptoms. I feel as fit as I haven't in a long time!
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Reply from BIOGENA Great Britain
Thank you very much for your great feedback! We are very pleased to hear that you have achieved such positive results with our products, especially the Omni Lactis® Metabolic Enterococcus, and that you feel fit and well again.
Best regards,
Angelika from the BIOGENA Team
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Products and service very good, but ...
Products and service are very good. The 20-year anniversary was a great event. I miss the sustainability in the guided return of the white product containers. It is high-quality plastic that should not end up in the channels of the ARA. Biogena can find or create an exemplary solution through a closed loop. ALPLA, as the supplier of the containers, should be involved. It is state of the art that in many food packaging (direct food contact) or secondary packaging (without food or pharmaceutical product contact), returned packaging materials are already used.
With 36 years of experience as an application and development technician in the plastics industry (including KST-Verpackung), I allow myself this constructive criticism or suggestion.
It is about true recycling sustainability, not mass balance bio-raw materials according to ISCC Plus certificate.
Best regards
Erich Bernsteiner
eriber@gmx.at
+43 664 20 23 280
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Magnesium Siebensalz
The products, the advice, the expertise, and the friendly staff.
Thanks to Magnesium Siebensalz and the multiple dose of vitamin D3/K2, I was able to increase my value from 25 to 94 within 4 months, and I no longer have muscle cramps and sleep better :)
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Reply from BIOGENA Great Britain
Thank you very much for your detailed feedback! We are very pleased that you value our products, the advice, and the expertise of our team so highly. It's great to hear that Siebensalz® Magnesium and Vitamin D3 & K2 accompany you in your routine and that you have positive experiences with your well-being.
Best regards,
Angelika from the BIOGENA Team
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For me, another positive side effect, for years I had to urinate at night, and after two weeks of daily intake, I no longer had to get up at night!
Since my vitamin D level was low, I was recommended to take one drop daily for 3 weeks and then every three days! All good!
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The premium collagen is unique. After a short time, a noticeable improvement in morning finger stiffness was observed. My skin gets more moisture, which is clearly visible on my face, wrinkles are softer and less. Bones are stronger, no more bone discomfort in the legs!
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Siebensals: good tolerance, no side effects
I have been taking Siebensalz Magnesium for 4 weeks now. Since I had no real/significant deficiencies or complaints, I can't really say much about its effectiveness. In any case, I have no side effects like diarrhea, which is positive. It won't hurt, so I continue to take it.
Ordering process very easy, delivery very fast.
Overall, 5 stars.
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Reply from BIOGENA Great Britain
Thank you very much for your detailed and honest feedback! We are very pleased that you tolerate Siebensalz® Magnesium well and notice no unwanted side effects. Good tolerance is especially important to many of our customers. Great that you are also satisfied with the simple ordering process and fast delivery.
Best regards, Angelika from the BIOGENA Team
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Siebensalz Magnesium
I can honestly recommend Siebensalz Magnesium. I had at least 2 years of sleep disorders, probably hormonal, and since I've been taking the magnesium (now about 3 months) I finally sleep through the night and feel renewed in my strength. Already after the first intake, my sleep improved significantly.
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Reply from BIOGENA Great Britain
Thank you very much for your detailed feedback on Siebensalz® Magnesium. We are very pleased to hear that after such a long time with sleep disorders you have noticed such a positive change. It is especially great that your sleep improved in a short time and you feel full of energy again. Thank you also for sharing your experience with us and for recommending the product.
Best regards,
Angelika from the BIOGENA Team
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