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Top positive review
Feb 18, 2024
Verified review
I bought the White Strap with Red Accent for a Moonswatch (Mission to Mars)
Pro:
- quality Strap and comfortable
- very quick delivery
- the tool is quite useful (good quality)
Con:
- Red does not match the Mission to Mars-red (but that's still fine IMHO).
- It should be mentioned in the instructions that the Moonswatches scratch quite easily when mounting the strap (one should use tapes and/or extra care).
Over all pleasant experience, would recommend and/or buy again.
Delayed delivery for over 5 weeks. Tracking then claimed it was delivered, yet has not. Tracking now states returned to shipper.
No information provided at all from any party.
I loved it when it arrived, but now, less than a month later it is turning brown
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Answer by The Strap Brothers
Mar 12, 2024
Hi, thank you for sharing your feedback with us. We're sorry to hear about the discoloration issue with your strap. We have never seen this before. This is certainly not the experience we want you to have. We'll reach out to you via email shortly to address this and work on finding a solution. Your satisfaction is important to us, and we're committed to ensuring that you're completely happy with your purchase. You will hear from us soon. With kind regards, Team The Strap Brothers.
Feb 10, 2024
Verified review
Delayed delivery for over 5 weeks. Tracking then claimed it was delivered, yet has not. Tracking now states returned to shipper.
No information provided at all from any party.
Report review
Answer by The Strap Brothers
Feb 12, 2024
Hi Reuben, Thank you for your feedback and for reaching out to us regarding the delayed delivery of your order. We sincerely apologize for any inconvenience this has caused you. We want to assure you that we have received and replied to the email you send us last Friday.
We understand the frustration of not receiving your order despite tracking indicating delivery. Rest assured, we are doing everything within our power to resolve this matter for you. If you have any other questions or concerns, please don't hesitate to reply to the email we send you. We're here to assist you in any way we can. With kind regards, Team The Strap Brothers
Jun 16, 2023
Imported review
No free refunds. I accidentally ordered the wrong color. And this in 2023…
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Imported Reviews
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