The Strap Brothers
Reviews:

49 reviews in the last 12 months85 total reviews  

4.76
Excellent

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Top positive review

Feb 18, 2024
 Verified review
I bought the White Strap with Red Accent for a Moonswatch (Mission to Mars) Pro: - quality Strap and comfortable - very quick delivery - the tool is quite useful (good quality) Con: - Red does not match the Mission to Mars-red (but that's still fine IMHO). - It should be mentioned in the instructions that the Moonswatches scratch quite easily when mounting the strap (one should use tapes and/or extra care). Over all pleasant experience, would recommend and/or buy again.

Top negative review

Feb 10, 2024
 Verified review
Delayed delivery for over 5 weeks. Tracking then claimed it was delivered, yet has not. Tracking now states returned to shipper. No information provided at all from any party.
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Reviews for The Strap Brothers

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Apr 13, 2024
 Verified review

Makkelijk draagbaar

Maakt het, toch al lichte, horloge makkelijk draagbaar. Een enorme vooruitgang ten opzichte van de oorspronkelijke band. Kleur valt wel behoorlijk lichter uit dan op de site aangegeven.
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Answer by The Strap Brothers
6 days ago
Bedankt voor je feedback! We zijn blij om te horen dat ons horlogebandje het dragen van je horloge comfortabeler heeft gemaakt en een verbetering is ten opzichte van het origineel. Onze excuses als de kleur van de band lichter uitvalt dan verwacht. We begrijpen hoe belangrijk nauwkeurige kleurweergave is, en we zullen zeker kijken naar manieren om dit te verbeteren op onze website. Als je verdere vragen hebt over de kleur of andere aspecten van onze producten, staan we altijd klaar om te helpen. We waarderen je feedback! Heel veel plezier met je horlogebandje. Met vriendelijke groet, Team The Strap Brothers
Apr 2, 2024
 Verified review
The strap is good quality and looks good. Paid for priority shipping but they still shipped it with the basic shipping method and it took 2 week. All in all happy with the purchase.
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Answer by The Strap Brothers
6 days ago
Thank you for your feedback and for highlighting the quality of our strap! We're glad to hear that you're satisfied with the product itself. However, we apologize for the oversight regarding the shipping method. Your experience is important to us, and we're sorry for any inconvenience caused by the delay in delivery. We will get in touch with you about this via email. We'll certainly review our shipping procedures to ensure that this doesn't happen again in the future. We're pleased to know that despite the shipping issue, you're still happy with your purchase overall. Your satisfaction is our priority, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. With kind regards, Team The Strap Brothers
Mar 29, 2024
 Verified review
Great customer service and quick delivery. Bianca took control of my order and the service was great. Will order again.
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Answer by The Strap Brothers
6 days ago
Thank you very much for your review! We truly appreciate your support and look forward to serving you again in the future. Enjoy your strap! With kind regards, Team The Strap Brothers
2 days ago
 Verified review
Everything as promised
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Apr 7, 2024
 Verified review
Perfect
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Answer by The Strap Brothers
6 days ago
Thank you very much for your review. Enjoy your strap! With kind regards, Team The Strap Brothers
8 days ago
 Verified review
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Answer by The Strap Brothers
6 days ago
Thank you very much for your 5 stars. Enjoy your strap! With kind regards, Team The Strap Brothers
Mar 13, 2024
 Verified review

Excellent product

The quality of the product is excellent, the shipment quick and flawless and the packaging good, with very little plastic
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Answer by The Strap Brothers
6 days ago
Thank you so much for your kind words and for taking the time to share your feedback with us! We're thrilled to hear that you found the quality of our product to be excellent and that your shipment arrived quickly and flawlessly. Sustainability is important to us, so we're glad you appreciated our efforts to minimize plastic in our packaging. If you have any further comments or questions, please don't hesitate to reach out. We look forward to serving you again in the future! Enjoy your strap. With kind regards, Team The Strap Brothers
Feb 26, 2024
 Verified review

Fast & great

Really fast delivery, good quality product and great packaging.
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Answer by The Strap Brothers
Feb 27, 2024
Looks great! Enjoy it :)
Mar 11, 2024
 Verified review

Turning brown

I loved it when it arrived, but now, less than a month later it is turning brown
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Answer by The Strap Brothers
Mar 12, 2024
Hi, thank you for sharing your feedback with us. We're sorry to hear about the discoloration issue with your strap. We have never seen this before. This is certainly not the experience we want you to have. We'll reach out to you via email shortly to address this and work on finding a solution. Your satisfaction is important to us, and we're committed to ensuring that you're completely happy with your purchase. You will hear from us soon. With kind regards, Team The Strap Brothers.
Feb 18, 2024
 Verified review
I bought the White Strap with Red Accent for a Moonswatch (Mission to Mars) Pro: - quality Strap and comfortable - very quick delivery - the tool is quite useful (good quality) Con: - Red does not match the Mission to Mars-red (but that's still fine IMHO). - It should be mentioned in the instructions that the Moonswatches scratch quite easily when mounting the strap (one should use tapes and/or extra care). Over all pleasant experience, would recommend and/or buy again.
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Answer by The Strap Brothers
Feb 19, 2024
Thank you for sharing your feedback with us! We understand your comment about when you change the strap. Indeed, changing the strap should be done with care. We will definitely take your feedback into account and add this instruction to the shop. Your feedback is valuable to us. Overall, we're pleased to hear that you had a pleasant experience and would recommend or buy again. If you have any further questions or need assistance, please don't hesitate to reach out. With kind regards, Team The Strap Brothers
Feb 16, 2024
 Verified review

Happy customer

I was recommended the strap brothers by a friend. The watch strap is of high quality and fitted my moon swatch perfectly. The fitting kit was easy to use and the postage was swift. I would highly recommend to anyone.
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Answer by The Strap Brothers
Feb 19, 2024
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you were recommended to us by a friend and that our watch strap met your expectations. It's great to know that you found the fitting kit easy to use. Your recommendation means a lot to us, and we truly appreciate it. If you ever need anything else or have any questions, feel free to reach out. With kind regards, Team The Strap Brothers!
Feb 16, 2024
 Verified review

Excellent Service

Despite my first order being lost, they respinded immediately, resolved the missing order which arrived within a few days. Superb service. The strap arrived and am delighted with it. Great quality. Thank you
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Answer by The Strap Brothers
Feb 19, 2024
Hi Reuben, Thank you so much for your new review. We really appreciate it. We're also thrilled to hear that you received your package and are satisfied with the strap. If there's anything else we can assist you with in the future, please let us know. With kind regards, Team The Strap Brothers
Feb 17, 2024
 Verified review

The way to go!

Product is good with very handy tools to apply the strap!
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Answer by The Strap Brothers
Feb 19, 2024
Thank you for your positive feedback! We're delighted to hear that you found our product to be good and that you found the tools handy for applying the strap. If you have any further questions or need assistance, please don't hesitate to reach out. With kind regards, Team The Strap Brothers
Feb 25, 2024
 Verified review
Fast delivery, well packaged and exactly what I needed.
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Answer by The Strap Brothers
Feb 25, 2024
Many thanks for your kind words! It means a lot to us.
Feb 17, 2024
 Verified review
Great communication, proffessional and very efficient
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Feb 17, 2024
 Verified review
Fantastic strap and great customer service
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Answer by The Strap Brothers
Feb 19, 2024
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your strap and that you had a great experience with our customer service team. If you ever need anything else or have any questions, please feel free to reach out. With kind regards, Team The Strap Brothers
Feb 10, 2024
 Verified review
fast delivery and quality product
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Answer by The Strap Brothers
Feb 12, 2024
Thank you for your positive feedback! We're delighted to hear that you're satisfied with the fast delivery and the quality of our product. If you have any further questions in the future or if there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your strap! With kind regards, Team The Strap Brothers
Feb 2, 2024
 Verified review
Quick delivery, great quality
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Answer by The Strap Brothers
Feb 3, 2024
Thank you very much for your review. So great to hear that you are happy with the delivery and the quality. Enjoy your strap! Team The Strap Brothers
Feb 10, 2024
 Verified review
Delayed delivery for over 5 weeks. Tracking then claimed it was delivered, yet has not. Tracking now states returned to shipper. No information provided at all from any party.
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Answer by The Strap Brothers
Feb 12, 2024
Hi Reuben, Thank you for your feedback and for reaching out to us regarding the delayed delivery of your order. We sincerely apologize for any inconvenience this has caused you. We want to assure you that we have received and replied to the email you send us last Friday. We understand the frustration of not receiving your order despite tracking indicating delivery. Rest assured, we are doing everything within our power to resolve this matter for you. If you have any other questions or concerns, please don't hesitate to reply to the email we send you. We're here to assist you in any way we can. With kind regards, Team The Strap Brothers
Jan 19, 2024
 Verified review
Efficient Customer Service and Best Quality Straps! I ordered the white and grey straps for my Moonswatches and the quality was really good. It came with the tools and they were easy to install. Bianca was also very prompt and efficient in replying to my delivery and package queries. When she learned that my country was not on the list of delivery destinations, they added it. Best customer service.
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Answer by The Strap Brothers
Jan 24, 2024
Thank you so much for your kind words! We're thrilled to hear that you are satisfied with our customer service and the quality of our straps for your MoonSwatches. It's great to know that the installation process was smooth with the provided tools. If you ever have more questions or if there's anything else we can assist you with, feel free to reach out. We look forward to serving you again in the future. Thank you for choosing us! With kind regards, Team The Strap Brothers