Review summary
Customers frequently praise the fast delivery, with many also highlighting the competitive prices as a major benefit. Additionally, the careful and sturdy packaging is appreciated for ensuring products arrive in perfect condition. Interactions with staff are generally described as courteous, polite, and efficient. Most customers report clear and responsive communication. However, a few customers experienced delivery delays and expressed dissatisfaction with the lack of updates or negative experiences with communication.
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Verified
100% positive experience
I am very happy with the purchase experience with MSV. They had the best price/deal in the market, they were very polite on the phone, very efficient with my requests, they replied rapidly (amd kindly) to my emails. They paid extra attention with packaging and they collaborate with reliable couriers. They ll be my first choice in a future musical instrument purchase.
Reply from m-s-v.eu
Thank you very much for your wonderful review and for sharing your experience with MSV Musik Center. We are truly delighted to hear that you were satisfied with our service, communication, and pricing.
Providing friendly support, fast responses, and secure packaging is very important to us at MSV Musik Center, so it means a lot to know that you noticed and appreciated these efforts. We also place great value on working with reliable couriers to ensure that every instrument arrives safely.
Your kind words and trust are greatly appreciated, and we would be honored to assist you again with your next musical instrument purchase. At MSV Musik Center, customer satisfaction is always our highest priority.
Thank you once again for choosing MSV Musik Center.
Warm regards,
Stefan from MSV Musik Center Team
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Very good packaging and fast shipping, I definitely recommend the company.
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Sehr freundlich und hilfsbereit. Einfache und schnelle Abwicklung. Gerne jederzeit wieder.
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Schneller Versand, super Produkt, danke!
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Fast delivery!
Fast delivery and very well packaging. Thanks!!
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SUPER VELOCI NELLA SPEDIZIONE.
TUTTO PERFETTO.
TOP
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Imballaggio eccellente.
Ho comprato 2 sub Yamaha DXS15XLF e sono arrivati imballati in maniera perfetta, estremamente curata.
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The website was good to work with and the shippment was delivered in a reasonable time (although it seems to me that it is stuck somewhere in Wien airport. It is there sience Jan 12). Also the delivery cost was fair.
Reply from m-s-v.eu
Thank you for your 5-star review! ⭐
We’re glad you found our website easy to use and appreciated the fair delivery cost. We’re sorry to hear about the delay in transit and hope your shipment arrives soon.
Best regards,
Stefan from the MSV Musik Center Team
Verified
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Bestelling nog niet ontvangen, ook geen info over.
Ik kan over deze shop, of mijn bestelling nog geen review schrijven of sterren toebedelen, omdat ik mijn bestelling nog niet heb ontvangen. Communicatie gewijs, moet ik spijtig genoeg meedelen dat ik nog geen email met uitleg heb mogen ontvangen waarom na ongeveer 2 weken, ik nog geen informatie heb hoe ver het zit met mijn bestelling. Dat zou toch een kleine moeite zijn. Het is ook geen klein bedrag dat ik heb uitgegeven.
Reply from m-s-v.eu
Thank you very much for your review and for sharing your honest feedback.
You placed an order with us on the evening of December 17th for a guitar, including a bag and a strap.
We sincerely apologize that you have not yet received a detailed update regarding the status of your order. Due to the Christmas holidays and the New Year period, delays in both shipping and communication can unfortunately occur.
We fully understand your concern, especially as this was not a small purchase, and we agree that clear communication is important. Please be assured that we are doing our best to process all orders as quickly as possible.
Your order is currently being prepared and is expected to be shipped next week. Thank you for your patience and understanding — we hope to fully satisfy you once your order arrives.
If you have any further questions, please feel free to contact us at any time.
Kind regards,
Stefan vom MSV Team
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Verified
The best company
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Good prices and courtesy
Good prices, courtesy on the phone, sturdy packaging and quick shipping. What more could you want ?
Reply from m-s-v.eu
Good prices and courtesy
Good prices, courtesy on the phone, sturdy packaging and quick shipping. What more could you want ?
Verified
Ottimo acquisto. Il prodotto sembra valido ed è arrivato celermente. Consigliato.
Reply from m-s-v.eu
Thank you for your 5-star review! ⭐
We’re glad that you are happy with the product and that it arrived quickly. Thank you for recommending MSV Musik Center!
Best regards,
Stefan from the MSV Musik Center Team
Verified
Reply from m-s-v.eu
Thank you very much for your review.
Best regards,
Stefan from the MSV Team
Verified
Reply from m-s-v.eu
Thank you for your 5-star review! ⭐
We’re thrilled that you are completely satisfied with MSV Musik Center.
Best regards,
Stefan from the MSV Musik Center Team
Verified
Riliable + fast delivery
Reply from m-s-v.eu
Thank you for your 5-star review! ⭐
We’re glad to hear that you found our service reliable and the delivery fast at MSV Musik Center.
Best regards,
Stefan from the MSV Musik Center Team
