Review summary
Customers consistently highlight the fast delivery of orders, the extensive selection and availability of spare parts for both new and older devices, and the ease of navigating the website with clear product information and a simple ordering process. Customer support is frequently described as helpful, responsive, and professional, assisting customers with part selection and issue resolution. The quality and fit of parts generally meet expectations, and returns or complaints are usually handled efficiently with prompt replacements or refunds. Some customers report occasional delivery delays or issues with delivery partners. A minority mention receiving damaged or expensive items, and while pricing is generally accepted for original parts, some find costs high or encounter unexpected fees. A few customers express a desire for installment payment options. Additionally, some found the returns and complaints process to be complicated.
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How Trusted Shops prevents fake reviewsReviewsFixPart.hr
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Verified
Perfect customer service
I bought two original attachments for my Kenwood food processor at Fix Part, at a reasonable and reasonable price. One of them had a minor manufacturing defect in the material during production. After my inquiry to customer service, they emailed me the next day and said they had contacted the manufacturer. A few days later, they said they would send me a new product without having to return the one with the factory defect.
Very professional and very easy to resolve. My high recommendation.
Verified
Shipping is quite fast, items are very well protected, products are OK
The items are protected very good, the confirmation if the items are for the exact model is ok, but there can be deviations, i have one extra piece in my lover dishwasher drawer that I don't have in the original. It touches the deeper plates but it doesn't force them out of their place so it's ok. Still I would have liked if it was exactly the same. The other set marked for my machine doesn't have pictures so i was not sure if I should other them.
Verified
Fixpart product and customer service
Product was very good on quality and it fits just as it needs, but also I want to say that I had situation with delivery company which didnt delivery product for 2 weeks even it was on their spot which I saw on tracking, and they send it back, fixpart customer service was very helpful and send it again with other company, first one with problem was GLS, and second one which made it in just 2 days was DPD, so i give 5 stars to product and 10 stars to customer service, thanks you tram ❤️
Verified
The only issue is that A very professional website, an easy purchasing process, and a well-stocked selection. The delivery was fastyour staff are not sufficiently familiar with the products. When I first inquired about the item I was looking for, the person I spoke with told me it was unavailable, even though it was actually in stock in your online shop. I ordered it online and received it quickly.
I recommend providing your staff with more product training so they can give customers accurate information.
Verified
Narudžba iz fotelje, dostavy na kućni prag
Super stranica, lak način za pronalazak rezervnog orginalnog dijela upisivanjem robne marke i modela, brzo i lako, također postoji dostava za sve bilo da živite u ruralnim dijelovima ili jednostavno ne želite do trgovine. Dostava kroz 2-3 dana. Preporučujem svima, jednostavno, brzo, povoljno. Orginalni rezervni dijelovi na kućnom pragu. Hvala!
Verified
Great selection of parts, fast delivery. I found parts for old appliances that I brought back to working correctly without throwing them away.
Prices for some very small parts are a bit on the high side, but I understand that keeping such a large varied stock does not come cheaply too.
Maybe throwing together a useful bundle, or adding a service manual (digital copy) over a certain sum in the basket could sweeten the deal.
Verified
Izvanredno iskustvo i vrhunska usluga!
S velikim zadovoljstvom pišem ovu recenziju jer je moje iskustvo bilo apsolutno savršeno. Od samog početka sve je prošlo u najboljem mogućem redu. Usluga je iznimno profesionalna, brza i ugodna, a konačni rezultat je nadmašio sva moja očekivanja. Svima toplo preporučujem i sigurno ću ponovno koristiti vaše usluge! Hvala vam na trudu i izvrsnosti!
Verified
Great service
I ordered a plastic shelf for my Siemens fridge, but unfortunately, it arrived damaged. I contacted FixPart about it, and they sent me a replacement completely free of charge. I was genuinely surprised by how quickly and professionally they handled the issue.
Great customer service and a very positive experience. Well done, FixPart! Highly recommended! 👏
Verified
Just one remark
I received the ordered dishwasher part in record time. I replaced the old, broken part, and within 10 minutes, the dishwasher was ready for use. My only complaint concerns the delivery itself, though the fault lies with Croatian Post; a polite representative called to inform me that their mail carrier was ill and that I could pick up the package in person at the main office if I wished. As I have a 90% disability and limited mobility, this was not easy for me, but I urgently needed to collect the package.
Verified
Recommend!!!
I recently purchased a replacement part for my refrigerator from FixPart, and I am very satisfied with the entire experience. The website is easy to navigate, with clear product information that helped me quickly find the exact part I needed. The ordering process was simple and smooth, and the delivery was impressively fast. The part arrived on time and in perfect condition. I highly recommend FixPart to anyone looking for reliable service, a user-friendly webshop, and quick delivery. Great job!
Verified
Excellent experience!
We received the part we ordered in record time and are extremely satisfied with the entire experience. The part arrived very quickly, fits perfectly, and allowed us to continue using our vacuum cleaner without any issues. We are especially pleased that we didn't have to buy a new vacuum cleaner just because of one replacement part. Thank you for the fast delivery and excellent service!
Verified
Poštovani,
Sve je u redu. Dobio sam naručeni dio i ugradio ga odmah i sad mi perilica suđa opet radi. Preporučit ću vas i prijateljima. Iskreno nisam se nadao da ću Problem tako brzo riješiti i već sam pomišljao da kupim novi uređaj ali izgleda da ne moram. Uz vašu pomoć uštedio sam novac za nešto drugo.
Lijep pozdrav
Verified
Izvrsno
Veoma lako sam na web stranici pronašla proizvod koji mi je bio potreban. Web stranica je pregledna i veoma se lako snaći na njoj. Isto tako bilo je lako izvršiti kupovinu proizvoda i jako jednostavno i lako izvršiti plaćanje. Sve upute su bile jasne i točne. Veoma me je iznenadila brzina obrade narudžbe, slanje narudžbe i brzina kojom je narudžba stigla na moju adresu.
Verified
Preporučam
Vrlo sam zadovoljan širokim izborom rezervnih dijelova i bogatom ponudom. Web stranica je pregledna i jednostavna za korištenje. Jedina zamjerka odnosi se na nešto dulji rok isporuke – u mom slučaju 8 dana – no kod lokalnih dobavljača čekao bih vjerojatno i duže. Sve u svemu, pozitivno iskustvo i svakako preporučujem.
ENG.
I am very satisfied with the wide selection of spare parts and the extensive product range. The website is well-organized and easy to navigate. My only minor complaint is the slightly longer delivery time—in my case, 8 days—but I would probably have had to wait even longer with local suppliers. Overall, a very positive experience, and I would definitely recommend it.
Verified
Odličan webshop
Opcija pretraživanja po serijskom broju uređaja je odlična, lako je naći odgovarajuće djelove. Dostava je brza, dio koji sam naručila (posuda za blendanje za štapni mikser) je čak puno bolji od originala koji sam dobila uz uređaj, nevjerovatno koliko je bolja. Prezadovoljna sam webshopom i sigurno ću ponovno naručivati, a isto tako i preporučiti drugima.
Verified
Svidjelo mi se odmah, dinamika odgovora na moj problem s daljinskim upravljačem klime stare preko 15 godina. Poslije je stigao i stručni odgovor, na traženi problem. I na kraju s obzirom na poslani broj modela lg klime stigao je i original daljinski sa svim svojim radnim funkcijama, hvala !
Lp
Verified
Easy purchase, fast delivery!
After more than 10 years of service, a plastic part that's used for connecting the upper spraying arm on my Bosch dishwasher literally fell apart. I was worried that the repair might be costly and even impossible because of the age of my appliance, but on FixPart it was really easy to find the right part. I just entered my dishwasher model number and it showed me all the parts for it. The delivery was really fast as well. Although I ordered over the weekend the part was delivered to me (from Germany to Croatia) by Wednesday. Really fast and efficient!
Verified
Recommend
The number of parts available is amazing. The sustainability aspect is admirable. However, they didn't have the ordered part available and the wait was longer than expected, which was fine, but I had to contact the customer service to find out why, not the other way around.
Verified
Brza dostava, jedino bih izdvojila kako bi se trebala omogućiti dostava u paketomate jer je standardna cijena dostave previsoka za pakete male vrijednosti. 8 e dostava, a vrijednost proizvoda 40 e, prevelika razlika.
Naručili smo brtvu za Bosch pećnicu.
Verified
I am very satisfied with the whole purchase process. I was able to find the original replacement part I needed, customer service responded immediately with confirmation, and I received the part within three days. Thank you for very reliable and professional service!
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FixPart.hr
- fixpart.hr
- podrska@fixpart.hr
- Nijmegen, NLD
About
FixPart.hr
FixPart.hr je vaša pouzdana internetska trgovina za rezervne dijelove za kućanske aparate. S velikim izborom milijuna dijelova vodećih marki, olakšavamo i činimo povoljnim popravak vaših uređaja umjes...
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