Review summary
Customers consistently highlight several positive aspects, including fast delivery, an easy-to-navigate website, and a broad selection of spare parts, even for older or less common models. Many reviewers are pleased with the original quality and perfect fit of received parts, as well as competitive pricing compared to other vendors. The packaging is generally considered secure and protective, and customer support is frequently commended for its professionalism, promptness, and helpfulness. However, there are some areas for improvement. A minority of customers report occasional delivery delays or issues with shipping partners. Some have experienced mismatches or concerns regarding part quality, while a few mention damaged or insufficiently protected parcels. There are also complaints about price fluctuations and high shipping or product costs, and isolated feedback points to room for improvement in communication and chatbot functionality within customer support.
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How Trusted Shops prevents fake reviewsReviewsFixPart.hr
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Verified
Great selection of parts, fast delivery. I found parts for old appliances that I brought back to working correctly without throwing them away.
Prices for some very small parts are a bit on the high side, but I understand that keeping such a large varied stock does not come cheaply too.
Maybe throwing together a useful bundle, or adding a service manual (digital copy) over a certain sum in the basket could sweeten the deal.
Verified
Just one remark
I received the ordered dishwasher part in record time. I replaced the old, broken part, and within 10 minutes, the dishwasher was ready for use. My only complaint concerns the delivery itself, though the fault lies with Croatian Post; a polite representative called to inform me that their mail carrier was ill and that I could pick up the package in person at the main office if I wished. As I have a 90% disability and limited mobility, this was not easy for me, but I urgently needed to collect the package.
Verified
Recommend!!!
I recently purchased a replacement part for my refrigerator from FixPart, and I am very satisfied with the entire experience. The website is easy to navigate, with clear product information that helped me quickly find the exact part I needed. The ordering process was simple and smooth, and the delivery was impressively fast. The part arrived on time and in perfect condition. I highly recommend FixPart to anyone looking for reliable service, a user-friendly webshop, and quick delivery. Great job!
Verified
Excellent experience!
We received the part we ordered in record time and are extremely satisfied with the entire experience. The part arrived very quickly, fits perfectly, and allowed us to continue using our vacuum cleaner without any issues. We are especially pleased that we didn't have to buy a new vacuum cleaner just because of one replacement part. Thank you for the fast delivery and excellent service!
Verified
Izvrsno
Veoma lako sam na web stranici pronašla proizvod koji mi je bio potreban. Web stranica je pregledna i veoma se lako snaći na njoj. Isto tako bilo je lako izvršiti kupovinu proizvoda i jako jednostavno i lako izvršiti plaćanje. Sve upute su bile jasne i točne. Veoma me je iznenadila brzina obrade narudžbe, slanje narudžbe i brzina kojom je narudžba stigla na moju adresu.
Verified
Preporučam
Vrlo sam zadovoljan širokim izborom rezervnih dijelova i bogatom ponudom. Web stranica je pregledna i jednostavna za korištenje. Jedina zamjerka odnosi se na nešto dulji rok isporuke – u mom slučaju 8 dana – no kod lokalnih dobavljača čekao bih vjerojatno i duže. Sve u svemu, pozitivno iskustvo i svakako preporučujem.
ENG.
I am very satisfied with the wide selection of spare parts and the extensive product range. The website is well-organized and easy to navigate. My only minor complaint is the slightly longer delivery time—in my case, 8 days—but I would probably have had to wait even longer with local suppliers. Overall, a very positive experience, and I would definitely recommend it.
Verified
Odličan webshop
Opcija pretraživanja po serijskom broju uređaja je odlična, lako je naći odgovarajuće djelove. Dostava je brza, dio koji sam naručila (posuda za blendanje za štapni mikser) je čak puno bolji od originala koji sam dobila uz uređaj, nevjerovatno koliko je bolja. Prezadovoljna sam webshopom i sigurno ću ponovno naručivati, a isto tako i preporučiti drugima.
Verified
Easy purchase, fast delivery!
After more than 10 years of service, a plastic part that's used for connecting the upper spraying arm on my Bosch dishwasher literally fell apart. I was worried that the repair might be costly and even impossible because of the age of my appliance, but on FixPart it was really easy to find the right part. I just entered my dishwasher model number and it showed me all the parts for it. The delivery was really fast as well. Although I ordered over the weekend the part was delivered to me (from Germany to Croatia) by Wednesday. Really fast and efficient!
Verified
Stakleni vrč WMF
Slučajno sam prilikom pranja odlomila vrh staklenog vrča novog (10 dana starog) WMF filter aparata za kavu. Srećom, pronašla sam vašu stranicu na kojoj je moguće kupiti novi, istovjetni. Koštalo me cca 40 eura (s dostavom), ali barem nisam morala baciti novi aparat za kavu. Pošiljka je bila poslana prvi radni dan i stigla je sa sjevera Njemačke do mene u Zagreb za tjedan dana (bio je Prvi Maj u petak + vikend). Sve preporuke za ovu stranicu.
Verified
I dont have experince for repair
Although I have no knowledge, I have experience in repairs, so through this site, with their help, when entering the device number, I successfully found the part that needed to be repaired. The washing machine was leaking water for a year, but now, with their help, I have successfully repaired it. The part I ordered came packaged and protected with multi-layered packaging. Fast delivery, all recommendations
Verified
Very useful new finding to keep good old machines working with new, good quality-price parts!
The part was easy to find on the website, it was delivered faster than expected, and it worked just perfect to fix our washing machine. Quality-price relationship is unbeatable. Sadly we do not have pics of the part itself, but of the model and name of part, we attach them. Thank you so much!
Verified
Broken mounting
I am very satisfied with the ordering process and fast delivery. But the item I have ordered (pump for dishwasher) came damaged. The package was somehow thorn on one side and the pump drop out of the box inside and had two broken pieces on the mounting of the pump which I took from old one so I managed to fix the dishwasher. I forget to take some pictures. I know it is not your fault (it is UPS fault). Other than that everything was fine.
Verified
Narucila sam crijevo za usisavac. Doslo je jako brzo, to me 1.iznenadilo. Nakon nekoliko dana mjenjala sam crijevo i utvrdila da je osteceno. Prijavila sam ostecenje i nakon nekoliko dana dobila sam novo citavo crijevo, bezpotrebe vracanja ostecenjeg, 2. Iznenadenje. A 3.iznenadenje je profesionalnost kojoj se iskreno divim. Hvala i imate sve moje preporuke
Verified
Što sam naručio to sam i dobio. Na tržišu su bili znatno jeftiniji od drugih i to me privuklo. Obično su tako jeftiniji proizvodi loše kvalitete. Osim toga večina nudi dostavu u roku 3-5 dana, a isporuče u roku od 10-15 dana. Ovdje je rok usporuke naveden 1-3 dana i tako je bilo.
Verified
Ko nova ali još bolja
Odlično je obnoviti ili popraviti uređaj koji treba malo ljubavi da bi bio ko nov.. i sada je još i bolji nego prije. Stara dama sa novim frizurom. Ovaj popravak je bio poprilično skup ali nerado bacam što se popraviti može.
Ručke frižidera su već nekoliko godina bile potrgane a sada je frižider kao nov.
Verified
Excellent experience
I ordered a spare part for my refrigerator and I was very satisfied with the whole experience. The delivery was very fast, the product arrived as expected, and everything worked perfectly. I would definitely order again and recommend this shop.
Verified
Sviđa mi se dostupnost i raznovrsnost ponude. Ono što mi se nije sviđalo je da sam kod izbora proizvoda našao što mi treba i stavio u košaricu i kad sam trebao obaviti uplatu pojavila mi se sasvim druga cijena u košarici i prije samog plačanja dodatno mi je obračunata cijena transporta što je sve skupa podiglo cijenu sa cca 24€ na cca 36€ što smatram porpilično nekorektnim postupkom.
Verified
Highly professional service, fast delivery, original parts. All parts are available even for older models. The only drawback are relatively high prices - a few parts for a vacuum cleaner cost nearly as much as a new one!
Verified
Proizvod sam čekala 10 dana, tek kada sam ih pitala što se dešava poslali su mi proizvod koji je bio krivih dimenzija. Zatim su mi na moj kontakt rekli da ono što meni treba oni nemaju i da vratim dobivani proizvod. Povrat proizvoda je prošao u redu, ali upute za povrat su dosta komplicirane. Također tek kada sam ih ponovo kontaktirala i upitala jesu li dobili pošiljku i kada mogu očekivati povrat novca reagirali su i uplatiti mi iznos. Mislim da proizvodi nisu realno prikazani, niti njihova cijena, niti vrijeme dostave. Cijena se stalno mijenja, kako ulazite na njihove stranice i gledate taj proizvod što mi se ne čini ozbiljno. Inače proizvod sam uredno uspjela vratiti i dobiti povrat novaca pa tu nema zamjerke.
Verified
I’ve ordered couple of things from them and everything was nicely delivered and products were top class! P.s. I mostly order Samsung washing machine stuff… I would definitely recommend them❤️