Review summary
Customers highly appreciate the wide and varied selection of wines, with many praising it as a core strength of the service. Orders are consistently reported to arrive in excellent or perfect condition, adding to overall satisfaction. Customer service is generally described as responsive and helpful, and customers value the good pricing and value. Communication and updates throughout the order process are also appreciated, especially when customers are kept well informed about their orders. However, customers frequently mention slow delivery times, expressing frustration at long waits and delays. While customer service is usually positive, there are occasional criticisms regarding unhelpfulness during certain issues. Additionally, some customers feel there is a need for more competitive offers.
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Verified
Wide range of wines and lately spirits. Depth of choice in key markets.
Great customer service and support. Particularly the odd time things go wrong.
Reliable delivery methods ( to Ireland)
Good value for money, mostly.
Reply from millesima.ie
Hello,
Thank you very much for your detailed and encouraging feedback. We are delighted that you are fully satisfied with the variety of our selection, the reliability of our deliveries to Ireland, and the quality of our customer service. The entire Millésima team looks forward to assisting you with your future purchases.
Best regards,
Millésima
Verified
Goods arrived in perfect condition as expected. On time every time.
Reply from millesima.ie
Dear Customer,
Thank you so much for your kind words. We are thrilled to hear your order arrived in perfect condition and on time, it is our top priority to ensure a seamless experience for you. Your satisfaction means the world to us, and we truly appreciate your trust.
We look forward to serving you again soon.
Yours Sincerely,
Millesima Team
Verified
The goods arrived in top condition and within the timescale as set out. Thanks Millesima 🍰
Reply from millesima.ie
Dear Customer,
Thank you for your wonderful feedback. We are delighted your wines arrived promptly and in perfect condition. Your satisfaction is at the heart of our service and it is a real pleasure to have met your expectations We look forward to assisting you with your next selection.
Yours Sincerely,
Millesima Team
Verified
Great and varied choice of wines.
Your response to my damaged case of wine was excellent.
Reply from millesima.ie
Dear Customer,
Thank you sincerely for your positive feedback. We are delighted you enjoyed our wine selection and especially appreciate your note regarding the support received after your damaged case. Your satisfaction and trust mean a lot to us We look forward to serving you again soon.
Yours Sincerely,
Millesima Team
Verified
Verified
Excellent service and excellent website
Reply from millesima.ie
Dear Customer,
Thank you so much for your kind words. We are thrilled to hear that both our service and website met your expectations. Your satisfaction means a lot to us and we look forward to helping you discover more exceptional wines in the future.
Yours Sincerely,
Millesima team
Verified
Long delay between ordering and delivery
Reply from millesima.ie
Dear Customer,
Thank you very much for your feedback. Please rest assured that we are working continuously to improve our shipping times while always safeguarding the quality of your wines. Thank you for your understanding and patience. We look forward to serving you again soon.
Yours Sincerely,
Millesima Team
Verified
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Verified
I like the excellent wine choice along with the good value available. The discount and loyalty structures are also very good. Speed of delivery is a little slow and could be improved
Reply from millesima.ie
Dear Customer,
Thank you very much for your thoughtful feedback. We are delighted you enjoy our wine selection, value offers, and loyalty program. We take note of your comment regarding delivery speed and will continue working to enhance this aspect of our service.
Yours Sincerely,
Millesima Team
Verified
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Verified
Great choices and a good source for Irish buyers, delivery times are quite long
Reply from millesima.ie
Dear Customer,
Thank you for your positive feedback on our selection. We understand your concerns regarding delivery times and are actively working with our logistics partners to improve this aspect. We look forward to serving you again soon.
Yours Sincerely,
Millesima Team
Verified
Shipping to Ireland takes too long
Reply from millesima.ie
Dear Customer,
Thank you for your feedback. Our shipments are organized on a monthly basis in accordance with Irish Revenue regulations. We are looking to improve our shipping options to provide greater flexibility in the future.
We hope you enjoy your tasting experience, and thank you for your patience and understanding.
Yours Sincerely,
Millesima Team
Verified
I’m interested in half bottles of high quality wine.
Reply from millesima.ie
Dear Customer,
Thank you very much for your positive feedback. We propose a fine range of half bottles featuring renowned Bordeaux estates, as well as lovely references from Burgundy and Champagne. Your dedicated wine advisor will contact you shortly with a tailored selection.
Have a nice day!
Yours Sincerely,
Millesima Team
Verified
Excellent communication throughout the process. Updates at every stage
Reply from millesima.ie
Dear Customer,
Thank you sincerely for your kind words. We are delighted our communication and regular updates met your expectations throughout your order. Your satisfaction is our priority and we look forward to accompanying you again for your next selection of fine wines.
Yours Sincerely,
Millesima Team
Verified
Over many years I return again and again. 90% of my wine purchases from Millesima
Reply from millesima.ie
Thank you so much for your loyalty and trust over the years. It is a real pleasure to accompany you in your wine selections. We remain committed to offering you exceptional wines and excellent service. Please do not hesitate to let us know what we could improve to be 100% of your wine purchases ! Looking forward to your next visit with us.
Yours Sincerely,
Millesima Team