Reviews for millesima.sg
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the most relevant positive review
Apr 6, 2022
Overall the purchase experience is good so far but for repeat buyer if only there is a reward programme like additional discount of 3 to 5% saving. It'll encourage repeat buyer to put millesima as the preferred website when come to on-line wine purchase.
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the most relevant critical review
Feb 24, 2023
Compared to your US portal and France portal, you pale in comparison in terms of selection. Yes SG is a much small market however it is growing and i am sure you agree. I would suggest you link your French portal with SG portal and offer wider selection. Anyway the wines come from the same warehouse in France. Yes, i also know that there might be infringement of rights for some wines that have local representation here however i am sure with your experience you can easily sort it out. Clasquin is doing a great job with the delivery and i am very happy with them. I would also like to buy more from Millesima if you are able to provide storage. Not sure about the rest of your customers but i am sure not many have more than 3 wine fridge at home like i do. Thanks
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Reviews for millesima.sg
Verified review
Mar 9, 2023
Good selections, on time delivery.
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Mar 9, 2023
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Mar 9, 2023
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Mar 9, 2023
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Verified review
Mar 10, 2023
Had ordered 2 cases of Brunello which looked like cases of 12 but turned out cases of 2, making the wines extremely expensive. Millesima admitted the description on the website was confusing and that they changed to avoid further confusion yet they refused to take the wine back and refund me. Extremely poor customer service. I’ll think twice before ordering with them again.
Arthur, Singapore
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Answer by millesima.sg
Mar 14, 2023
Dear Customer,
Thank you for your feedback, as we pay attention to our customers' comments, we indeed clarified the description. However, the quantity was indicated on your invoice “2 2btl Case” so 4 bottles at 20% off which is the final confirmation of your order. In case you did not want the bottles, you were able to refuse the delivery and return the wine at your charge as per our terms and conditions.
If you have any doubt about product description or any question, please do not hesitate to contact our customer service before confirming an order at: customercare@millesima.com
Yours Sincerely,
Millesima Team
Verified review
Feb 9, 2023
Have been a return customer for the past 3 years. Good after sales service. Shipments were prompt. If a delay is to be expected, company does a great job in proactively reaching out to inform.
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Verified review
Feb 9, 2023
As advertised. Also keep customer updated on status. Efficient and good delivery service. Highly recommended
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Verified review
Feb 23, 2023
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Feb 10, 2023
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Feb 9, 2023
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Feb 24, 2023
Compared to your US portal and France portal, you pale in comparison in terms of selection. Yes SG is a much small market however it is growing and i am sure you agree. I would suggest you link your French portal with SG portal and offer wider selection. Anyway the wines come from the same warehouse in France. Yes, i also know that there might be infringement of rights for some wines that have local representation here however i am sure with your experience you can easily sort it out. Clasquin is doing a great job with the delivery and i am very happy with them. I would also like to buy more from Millesima if you are able to provide storage. Not sure about the rest of your customers but i am sure not many have more than 3 wine fridge at home like i do. Thanks
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Verified review
Jan 23, 2023
Repeat buyer. Good selection of wines at reasonable prices. Dependable delivery. Highly recommended site.
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Jan 25, 2023
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Jan 19, 2023
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Jan 15, 2023
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Jan 12, 2023
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Verified review
Jan 13, 2023
There is no visibility about the shipment once the order is placed. No Estimated time of delivery and after 1 month I had to send an email to enquiry about my order status. The lack of visibility on a delivery date even at the payment stage should be improved.
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Answer by millesima.sg
Jan 16, 2023
Dear Customer,
We are sorry to read that you have not been satisfied with the delivery information and customer service. However you have received several informations: when placing your order online delivery lead time was indicated "delivery from 26th of December onwards" , on your order confirmation also "bi-monthly consignment, 5-7 days once shipped", you have received an email on the 15th of December informing about departure of your order and on the 20th of December to confirm that you will be contacted by the carrier within 24 hours to book a delivery date. You have contacted our customer service on the 15th of December and received a reply the same day. Delivery has been agreed and completed on the 29th of December.
Maybe some communications went to your spam folder. Also please kindly note our phone line (operated from France) is reachable from Monday to Friday, from 3PM to 11PM (Singapore time) please do not hesitate to leave a message and we will revert as soon as possible. You can also contact us at: customercare@millesima.com
We remain at your disposal for any information you may need.
Yours Sincerely,
Millesima Team
Verified review
Jan 19, 2023
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Verified review
Dec 15, 2022
The overall customer service experience is awesome.
I am so impressed with Ms Philippine Dunoyer, the area sales manager (UK, Ireland, Hk and Singapore) on her custom service mindset and product knowledge.
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Verified review
Dec 29, 2022
Would like your pricing to be better. In some cases, it is very good pricing. I have bought quite a lot from you in 2022. I would also like to see more Australian wines in your portfolio. Thank you.
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