FixPart.fi/fi- Logo - reviews

FixPart.fi/fi
Reviews:

2,231 reviews in the last 12 months4,739 total reviews  

4.25
Good
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Most relevant positive review

Sep 16, 2023
 Verified review
Pidin siitä, että toimitus tuli jämptisti ja nopeasti perille. Palvelu toimii niin kuin pitäkin - ainakin Siemensin yhteistyöpartnereille asetettujen laatustandardien mukaisesti. Olen ollut itse Siemensillä töissä service controllerina ja tiedän kokemuksestani, miten teknologian huippuyrityksen varaosapalveluilla pitäisi toimia. Ainot miinus tulee epäselvästä opastuksesta nettisivuillanne. Tilasin ensimmäiseksi väärän termoskannun mallin, koska kuvauksesta ei käynyt nopeasti ilmi se, että kannun väri oli antratsiitti. Jouduin tekemään uuden tilauksen ja palauttamaan vanhan tuotteen, koska toiveeni oli saada musta termoskannu kuten alkuperäinenkin oli. Tein tilauksen älypuhelimella ja sen pienellä näytöllä oli vaikea erottaa, kumpi väri on kyseessä. Tai ylipäätänsä mitä ero näiden kahden tuotesarjan välillä oli. Yleensä alkuperäisissä tuotteissa on mukana myös värin kuvaus. Koodikieli yksin on liian insinöörimaista ajattelua. Siihen Siemens syyllistyy myös valitettavan usein. Loppukäyttäjille koodit ovat usein kuin hepreaa.

Most relevant negative review

Mar 20, 2024
 Verified review
In the option 'Delivery to another address' there is missing a very important info field, namely the telephone number of the receiver. It is critically important to have the receiver's tel. number included, because without this information the local courier doesn't have any means to contact the receiver, and the shipment would ultimately be returned to the sender/Fixpart. The local courier does not contact the buyer, whose tel. number is asked for in the order form. The return shipment almost happened to me, but I was able to give local courier (Post office in Finland) the receiver's tel. number. However, this required me to contact Post via a phone call.
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Reviews for FixPart.fi/fi

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10 days ago
 Verified review

I recommend! But could be improved.

The parts fit perfectly. Delivery was fast. Customer service helped me find the correct part, but could have done more and could have been faster. There was a production defect in one of the parts I received. This defect may impact the life expectancy of the part. The original version of this part did infact break due to stress, which is why I am replacing it. The replacement part quality is not great because of the defect. I payed about 40€ for a set of parts where this part is included, I think for that price the quality should be top notch. Otherwise it is a great fit, and 40€ is cheaper than purchasing a new appliance. The original manufacturer of the home appliance was not able to provide a spare part, so I love that there is a service that provides these products! I would give 5/5 stars if the quality control of parts was better and if customer service replied faster and searched for the part for me, instead of just helping me to find it myself. However I want to thank customer service because they were still very helpful and reasonably fast. But there is always room for improvement.
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2 days ago
 Verified review
Getting help with finding the specific product I needed was easy and fast. The package arrived quite fast. If you order anything to Finland, USP doesn't send an arrival message, so you have to get to the store and ask for your package.
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12 days ago
 Verified review

Old fridge

It took some time before the part I needed could be sent but I found this info on Fixpart webpage when I looked at my orderconfirmation. Very pleased to get a new part for an over 20 year old fridge 😁
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13 days ago
 Verified review
Website is informative and I think site is easy to read. You say that customer is able to follow the delivery but nothing happens there suddenly just came text message delivery is ready to pick up.
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Aug 14, 2024
 Verified review
Good price and great pictures to make sure the parts I ordered were just the ones I needed, pretty soon after ordering the parts were on their way . Surprised of the fast delivery
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Aug 13, 2024
 Verified review
Muuten hyvä kauppa. Kuletus yhtiön palvelu syvältä. Antakaa mahdollisuus valita kuljetus. Jos seuraavalla kerralla ei ole mahdollista vaihtaa rahtaria niin kauppa jää tekemättä.
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8 days ago
 Verified review
Tuote tuli nopeasti, tietoa hyvin tilauksen etenemmisestä. MobilePay maksaminen merkittävä hyöty (en laita korttitietojani minnekään). Tuote hyvin pakattu, tuli laadukas kokemus
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Aug 27, 2024
 Verified review
Hyvää laatua kotiinkuljetuksella! Sattumalta löysin netistä nämä tuotteet rikkinäisten pakastinlaatikoiden tilalle ja olivat juuri oikean kokoiset. Suosittelen 😀
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Aug 24, 2024
 Verified review
I had a old dishwasher I thought there is no parts for it any longer, but yes Fix part find a right part . Now part is installed and it fit perfekt. Thank you.
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Aug 23, 2024
 Verified review

Professional service

The only place where I could find specific spare part. Easy ordering process thanks to clear product description and also wuick response to my email.
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Aug 13, 2024
 Verified review

Sujuvaa ja nopeaa

Löysin FixPartin sivuilta sopivan suodattimen todella vanhaan liesituulettimeen. Prosessi oli kaikin puolin sujuva ja sain tuotteen nopeasti.
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4 days ago
 Verified review

Easy shopping, wrong part

Everything was fine until i noticed that the part i ordered does not belong to oven i have even though my oven was listed as compatible
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Aug 14, 2024
 Verified review

Plussaa FixPartille

Nopeaa ja ammattimaista toimintaa. Ainoa miinus kuljetusliikkeelle kun ei tullut ilmoitusta erikseen tavaran saapumisesta.
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12 days ago
 Verified review
Ensimmäinen paketti tuli kuljetusyhtiön vaurioilla kotiin ja korvaava saatiin nopeasti kotiin ehjänä
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Aug 25, 2024
 Verified review
All went it's. Answer after 24 h after first contact. Payment and delivery veryproblemless and quick.
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22 hours ago
 Verified review
The part came quickly, but the quality of the part was not original. The quality was pretty poor
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Aug 13, 2024
 Verified review
Deliverytime was good and the webpage is clear when you try to find your needed part.
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7 days ago
 Verified review
Tarvittava osa löytyi verkkokaupasta helposti ja toimitus tuli luvatussa ajassa.
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Aug 12, 2024
 Verified review
Right original part was found and delivered in couple of days. Good work, thanks!
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7 days ago
 Verified review
The part fits perfectly, same as the original. Home delivery with the same fee.
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