FixPart.fi/fi

Reviews:

Check the pages of your online store. I ordered a part for a dishwasher based on the model number and compared the faulty component of the device with the picture on your website. It was supposed to be fine, but I got the wrong product anyway. Customer service responded with a delay and did not accomplish anything. Bad operation, I will order components elsewhere in the future.

turhat kyselyt palautuksen perusteista. saako palauttaa vai ei jos ei ole sopiva pitäs voida palauttaa niinkö posti myynnin säännöt sanovat.

The fixpart wasn't compatible with the original part. Clearly missing adapter from end of the part.

The products I ordered were just right, so from that point of view this shop is reliable and ok. And the delivery was very quick. But, the products were finally unnecessary to us (we found our own spareparts), and we wanted to return the order. I asked for return and got the return address to the France. When I went to the post office here in Finland, it clarified to me, that the return was to be done at my own expence. And the return costs would be about the same amount than was the price of the spareparts. I tried to negotiate about the return costs with the shop, but with poor success. I am sure that I was negotiating with a robot, the answers were so clumsy. So I didn't return the spareparts. I think that this shop is very twisted, dishonest and misleading to the client. This shop advertises the client's easy right to return the order, but doesn't mention by a single word, that the only way to do the return is to do it by the client's own expence. If I had known that, I wouldn't have ordered at all. I can't recommend this shop. You can order, if you are 100% sure you are ordering just the right spareparts you won't need to return.

Sparepart did not resolve the issue with my machine and returning item was prohibited by company rules (customer pays and takes all the risks with zero quarantees). Delivery was not super fast but adequate. I recommend to seek other options.

I paid more of faster deliver 1-3 days, it arrived after 5 business days

Suhteellisen nopea toimitus. Mutta palautus on hankalaa; tilaamani imurin letku ei sopinut samalla tilaamaani kahvaan joten päädyin palauttamaan molemmat. En tee kahvallakaan mitään kun siihen sopivaa letkua ei löytynyt. Tuotteet tulivat eri toimituksina. Ensin tein palautuspyynnön letkusta. Kun tulostin sähköpostissa saamieni ohjeiden mukaisesti palautustarran ja menin palauttamaan paketin, tarran qr-koodi antoi tiedoksi "tuntematon" . Samoin viivakoodi! Ja nyt kun tein palautuspyynnön kahvasta sain vastauksen että minun pitää videolla todistaa että kahva ei sovi!!!! Eihän kahvaa voi käyttää ilman letkua ja sitä sopivaa letkua ei löytynyt!

Nopeasta toimituksesta tähdet! Varaosa hiilet Piti sopia täydellisesti meidän pesukoneen merkkiin ja malliin!?! Eipäs sopinutkaan, ei sitten alkuunkaan.En viitsi edes palauttaa osia kun olen niin vihainen!! Ei jatkoon, Tilaan oikeat ja sopivat varaosat muualta!!

Your customer service agents do not answer the questions, they point out to something completely different. it took me over 1 week to sort out with customer service and at the end, they never answered my questions directly.

Sama tuote ja lasku lähetettiin kahteen kertaan

Tilattujen tuotteiden pakkaaminen huonoa, pehmusteet puuttuu tuote hajonnut kuljetuksessa.Jopa hajonneen tuoteen tilalle tullut tuote hajallaan ei pehmusteita laatikko ruttaantunut kuljetuksessa.

I had good service through e-mail. The person was helpful and ready to do a little extra to help me. Unfortunately this didn't help with my problem. Still ok. I managed to overcome my hurdle and ordered the part I needed. Finally I got the wrong part, I have three or four confirmations of purchase for one action. One confirmation was for the part I ordered. Other were for part I have no use for. Now I have to figure out what confirmation was filled and return the part I didn't order and wait for the correct part.

Several people from Fixpart were answering to my email when I was figuring out the right parts I needed to purchase. At first the service was quite fast and good but then it went bad. I ordered two parts and the delivery was supposed to happen in less than two weeks. Finally after a month the delivery arrived and only then I found out that only one part was delivered. The part is useless without the other.

Kolmisen kuukautta vetkuteltiin “ tilauksenne on myöhässä, lähetys päivä ensi viikolla" mentaliteetilla. Kun tiedustelin, myönnettiin että tuote on " tilapäisesti loppu". Sen jälkeen loppuivat sähköpostit, kunnes lähes puoli vuotta tilauksesta että tuote toimitetaan seuraavalla viikolla. Ja lopultakin näin tapahtui.