Review summary
Customers frequently highlight the speed of delivery and are generally satisfied with the quality of products received, including both regular and rare items. Customer service is often described as friendly, helpful, and responsive, particularly when resolving issues. Packaging is regularly commended for being careful and thoughtful, and the inclusion of free samples and extra gifts in orders is appreciated as a delightful bonus. However, some customers mention issues with receiving their orders, and there are occasional negative remarks about products arriving damaged.
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Verified
I really like this shop :)
The thing I appreciate the most is that this site carries the supplements I regularly use. And during Black Friday or other sales, I can even get them at a great price. The customer service staff have been incredibly kind and wonderful. Since I live in Antwerp, I also visit the physical store, and the staff there are always pleasant, making every shopping experience enjoyable.
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Excellent customer service
I ordered a set with soap and body lotion from Parfuma. The delivery was very fast but when opening it, I realise the bottles were broken. After contacting the customer service, they re-send very fast a new package making sure to double wrap everything. Kathleen manually did this to make sure that the package(which was a present) arrives in good condition. Thank you and for sure I will order again from you!
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Good product portfolio and customer service
With my last 2 orders from 3 it was a mishap. I contacted the shop and they were happy to assist . I love to shop at Parfuma since they are really customer friendly . I like their products portfolio and in an impersonal world you can see the difference: how products are packaged and how you get an answer as a customer, not managed by a chatbot .
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What’s the fragrence that you on the Box? It smells incredibly good!
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Great experience and excellent service
I had a very positive experience. Communication was clear and professional, the service was efficient, and everything went smoothly. I am very satisfied and would definitely recommend them.
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Highly Satisfied 😌. Fast delivery, immaculate packaging, amazing samples choice.
Oh they also said they love me too with a letter! ❤️
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Super schneller Versand. Alles reibungslos. Jederzeit wieder.
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Quality and reliability.
Excellent store, great prices. The goods arrived within 10 days, but I didn't mind, everything was well packaged and in order.
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Quality goods.
Very good purchase, excellent prices, fast delivery. Quality goods. I will gladly buy again. Thank you
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Friendly user website + quick reception of product ordered
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Great shop, bought few times and will continue to do so.
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I like the free samples in the packing. It would be nice if you had a special Christmas-themed wrappings of the gifts.
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Great service and a good selection of goods, quick delivery and lovely gifts. I highly recommend this shop.
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Very good customer service
I ordered something relatively rare in the EU, the item was a tiny bit damaged. Very prompt and good communication. Thank you!
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