Since wearing Joe Nimble shoes my back and feet are feeling much better. I made a mistake using a coupon to save on my order. I wrote customer service and they promised a refund for the difference, which I really appreciate and think is amazing. Working on my feet all day, long hikes with the dogs, these are now the only shoes I wear, which is why I am giving a deserved 5 star rating thank you for making such great shoes and for your great customer service
I placed an order for my company in Romania. I decided to shop online since I wasn't able to go to Berlin and pick up the shoes myself.
I was preparing my order when I realized they don't have a field on their website where I can add my Company's details. Before I placed the order I called the shop in Berlin and asked if I can get an invoice for my company since there is no field where I can add the details. They replied that there's absolutely no problem and I should place an order as it is and then write to customercare@joe-nimble.com asking for an invoice for my company.
I did exactly that.
My surprise was that customer care told me that my order was already placed and they cannot modify my invoice. What would you do in this case?
I am now spending my time sending dozens of emails begging them to modify the invoice to be able to send it to my accountant and not risk getting fined.
And being an intra-community transaction, I should also get my VAT back. Good luck with that.
My conclusion. The shoes are decent, but their customer support is the worst I have ever seen. I buy shoes because of ethics and sustainability, but honestly, I don't want to support such a business if they don't pay attention to such details.
A very big thumbs down!
Since wearing Joe Nimble shoes my back and feet are feeling much better. I made a mistake using a coupon to save on my order. I wrote customer service and they promised a refund for the difference, which I really appreciate and think is amazing. Working on my feet all day, long hikes with the dogs, these are now the only shoes I wear, which is why I am giving a deserved 5 star rating thank you for making such great shoes and for your great customer service
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Verified review
May 10, 2022
I took 8 days to deliver which is still less than 10-14 days. They could use DHL Express shipping. I would pay few euros more the get the shoes faster.
Shoes are light and the soles are thick which is good for hard ground.
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Verified review
Mar 27, 2022
like your shoes
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Verified review
May 10, 2022
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Verified review
Apr 21, 2022
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Verified review
May 16, 2022
I placed an order for my company in Romania. I decided to shop online since I wasn't able to go to Berlin and pick up the shoes myself.
I was preparing my order when I realized they don't have a field on their website where I can add my Company's details. Before I placed the order I called the shop in Berlin and asked if I can get an invoice for my company since there is no field where I can add the details. They replied that there's absolutely no problem and I should place an order as it is and then write to customercare@joe-nimble.com asking for an invoice for my company.
I did exactly that.
My surprise was that customer care told me that my order was already placed and they cannot modify my invoice. What would you do in this case?
I am now spending my time sending dozens of emails begging them to modify the invoice to be able to send it to my accountant and not risk getting fined.
And being an intra-community transaction, I should also get my VAT back. Good luck with that.
My conclusion. The shoes are decent, but their customer support is the worst I have ever seen. I buy shoes because of ethics and sustainability, but honestly, I don't want to support such a business if they don't pay attention to such details.
A very big thumbs down!
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Verified review
Apr 23, 2022
Er wordt geadverteerd met extra wijde voorvoet in de schoen, maar ze zijn me te smal. Ook de tharapieschoenen werken niet, want mijn grote teen blijft er niet in zitten. Ik ben erg teleurgesteld.
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Answer by joe-nimble.com/int/
Apr 26, 2022
Wij betreuren het dat de pasvorm van de door u bestelde schoenen niet geschikt voor u was. Wij geven u graag advies over uw individuele behoeften voordat u bestelt. Uw Joe Nimble Team
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