Review summary
Customers frequently praise the fast delivery times and are highly satisfied with the quality and authenticity of the OEM parts, noting that items are well-packaged and as described. Customer service is consistently described as professional, helpful, and responsive, with staff assisting in finding correct parts and resolving issues. Many customers highlight competitive or fair pricing for genuine OEM parts, often noting better deals than local dealers. Customers also appreciate the wide selection of genuine and rare BMW parts, including those for older or less common models. The website is generally considered easy to navigate and helpful for finding parts, and order processing is often described as smooth and efficient. A few customers mention occasional delays or longer-than-expected shipping times. Some reviewers report issues with website speed, language barriers, or unclear item descriptions. There are also mentions of problems with cancellations, returns, or payment flow.
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Verified
Buying the cow to get a milk:
As much as I understand the necesity to be rigorous and use AI to boost productivity, There is a limit.
Hubauer asked proof of our Spanish VAT which I happily provided, then I assume that because our fiscal address did not correspond to our delivery address I was asked again for more information ( VIES) for wich I povided the necessary code to obtain our data explaining why the address was not the same. Being an order for car deodorant refills of 60€ , having received 11 emails in 8 days without having my order confirmed I suggested that the order be cancelled .
you can have the procures you want but don´t waste my time.
Reply from www.hubauer-shop.de/en/
Dear Customer,
Thank you for sharing your feedback regarding your recent experience with Hubauer-Shop. We sincerely apologize for any inconvenience caused by our verification procedures. At Hubauer-Shop, we prioritize security and compliance to protect our customers and ensure the highest standards. Your comments are valuable to us as we strive to improve our processes.
Kind regards.
Verified
Precise, good price, fast delivery
I liked the precision and correctness of the customer support that has been always available to help and ensuring the right parts for my car. Also I like the good price and the Easy search on the website. The delivery bas always been fast - I bought already several parts from Hubauer.
I highly recommend Hubauer shop.
Reply from www.hubauer-shop.de/en/
Thank you very much for your detailed and positive feedback! We’re delighted to hear that you appreciate our precise support, easy website search, fair prices, and fast delivery. Your recommendation means a lot to us. We truly appreciate your review.
Verified
Hallo Hubauer-Team!
Hervorragende Zusammenarbeit! Ich habe die bestellten Teile innerhalb des erwarteten Zeitraums erhalten. Die Teile sind von sehr hoher Qualität. Ich werde auch weiterhin mit Ihrem Team zusammenarbeiten!
Mit freundlichen Grüßen,
Ēriks Zanders.
Verified
Great services
The package was well packed and protected. Notification and tracking of the package were very satisfactory.
Verified
The experience with Hubauer was great as my order was received and processed really quick and it was also handed to the courier the same day.
The issue is that I have not received it after 13 days from the order date even if it should have been delivered already.
Verified
Product and delivery 100% as described. Very good web site with clear to find items and useful information.
Great job!
Verified
Well satisfied with my first purchase here. Well packed and came within a week to Sweden. I will definitly be back again! Thank´s alot!!
Verified
Greetings from Greece!Great communication,fast shipping
Sometimes the site's response is taking too long.
Any improvement on that would be great.
Reply from www.hubauer-shop.de/en/
Thank you for your kind message and feedback.
We’re glad to hear that you are satisfied with the communication and shipping.
We appreciate your note regarding the website response time and will work on improving this.
Greetings to Greece
Verified
Love Hubauer
I can find most of the parts for my classic BMW E36. I love to buy some new parts and you can send me within 5 days. Amazing service and please provide more classic parts for the real driver. Freude am fahren :)
Reply from www.hubauer-shop.de/en/
We are glad to hear that you are satisfied with your order and the service.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Verified
Excellent communication, fast processing of the order and kept informed every step of the way. Very satisfied with the experience
Verified
Well organized, but poor follow-up
Unfortunately, this is the second time an order did not go through due to missing follow-up communication. This made the process more difficult than expected.
I hope a future interaction will run more smoothly.
I am still leaving a 5-star rating, as the company appears well organized and offers fair pricing.
Reply from www.hubauer-shop.de/en/
Dear Customer,
Thank you for your valuable feedback and for recognizing our company’s organization and fair pricing. We regret any inconvenience caused by communication issues during your order process and appreciate your understanding. Your satisfaction is important to us, and we are committed to improving our service for smoother future interactions.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Verified
Excellent fast service and corrcet requested parts supplied (allweather mats)
Verified
Article correspondant à mes attentes, très bien emballé et livraison relativement rapide ! Expérience positive
Verified
New OEM rear glass for e31 delivered to Poland within a few days. Well secured.
Good contact, quick delivery, couldn’t ask for more.
Reply from www.hubauer-shop.de/en/
Thank you very much for your great feedback!
We are pleased to hear that the rear glass for your E31 arrived safely in Poland and that you were satisfied with the packaging, communication, and fast delivery.
We truly appreciate your kind words and your trust in our service.
Verified
Great quality OEM parts, intuitive page with diagrams, making it easy to look for exact parts you need. Also, they have parts avaible that are near impossible to find anywhere else. Very professional. 😉
Verified
Very helpful in getting the right spare parts. Dispatch is quick and all part are genuine.
Verified
Sehr schnelle und freundliche Abfertigung. ich würde jederzeit wieder bestellen.
Reply from www.hubauer-shop.de/en/
Es freut uns, dass Ihre Bestellung zu Ihrer Zufriedenheit gefallen ist.
Wir sind stets bemüht, den besten Service und qualitativ hochwertige Original BMW-Produkte zu bieten.
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen,
Wir freuen uns, Sie bald wieder im HUBAUER Shop begrüßen zu dürfen!
Verified
Extremely good quality products, very fast shipping, very easy to order and find the right product with the best prices on the market.
Verified
The part was nice and genuine of course. Great quality!!!
Verified
You will have to improve your website guys. It’s very slow try to do something about it.
Otherwise, parts are good arriving time. It’s OK. Everything in the good manner.
Reply from www.hubauer-shop.de/en/
Dear Customer,
Thank you for sharing your feedback with Hubauer-Shop. We appreciate your positive remarks regarding the quality of our parts and timely arrivals. Your input on website performance is valuable, and we are committed to enhancing the user experience to better serve our customers.
Kind regards,
The Hubauer-Shop Team