I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Thank you for your kind words regarding our delivery and business practices. We are committed to providing excellent customer service and strive to make sure every customer is satisfied with their purchase. We value your opinion and it means a lot to us that you took the time to provide us with your feedback.
Très détaillé et clair. La livraison et son suivi peuvent être vu étape par étape.
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4 days ago
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4 days ago
Received as ordered. Good parcels tracking app. Recommended.
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5 days ago
Easy to navigate website with option to use English which made it easier for me. The parts I ordered were dispatched quickly and arrived promptly too. With parcel tracking. Overall a very good experience.
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5 days ago
Great shop! Fast delivery, very well packed. Good prices. Always original. Recommend!
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Answer by hubauer-shop.de/en/
4 days ago
Thank you so much for your kind review! We are delighted to hear that you enjoyed your shopping experience with us. We appreciate your recommendation and hope you will continue to shop with us in the future. Thank you for your support!
Verified review
6 days ago
Dobry partner
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Answer by hubauer-shop.de/en/
6 days ago
Thank you for taking the time to leave your feedback, we really appreciate it. We are pleased to hear that you had a positive experience with us and we strive to make sure all of our customers have a great experience. We believe in providing our customers with excellent customer service and quality products. Thank you again for your review and for being a customer!
Verified review
10 days ago
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10 days ago
Ordered a part for the BMW and it arrived in Holland very quickly. I'm happy with this store.
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Answer by hubauer-shop.de/en/
7 days ago
Thank you for your kind words. We are pleased to hear that your part arrived quickly in Holland. We take pride in providing excellent customer service and ensuring that our customers have the best possible shopping experience. We look forward to serving you again in the future!
Verified review
10 days ago
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10 days ago
The web site is very celar, when in doubt the Support team answare the questions quickly! Good price for things and also for shipping. Will be a pleasure do furter orders.
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Answer by hubauer-shop.de/en/
6 days ago
Thank you for leaving us such positive feedback! We are glad to hear you are satisfied with our website and that our support team was able to answer your questions quickly. We look forward to helping you with any future orders.
Best regards,
Hubauer Online Shop
Verified review
11 days ago
They send the item as described it fits
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11 days ago
Fast replies, good service and good quality. Had my doubts at first but was very pleased afterwards
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Answer by hubauer-shop.de/en/
6 days ago
Thank you very much for your positive review. We are very happy to hear that you had a positive experience.
Thank you again for taking the time to leave us such a thoughtful review.
Your Hubauer Online Shop
Verified review
11 days ago
Product is not the best. Especially in the dark the lettering is not nice
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11 days ago
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11 days ago
Top service
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11 days ago
Thanks for good price for OEM parts. Not too fast order processing, but other is great.
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11 days ago
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11 days ago
Vlugge verzending en deftig ingepakt. Indien betaling ok en items zijn niet meer te verkrijgen, terugbetaling rap en correct.
Aan te bevelen
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Answer by hubauer-shop.de/en/
5 days ago
Thank you for your positive review. We are pleased to hear that your experience with our delivery and packaging was satisfactory. Furthermore, we appreciate that you found our refund process to be prompt and correct.
Hubauer Shop Team
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