hubauer-shop.de/en/
Reviews:

843 reviews in the last 12 months4,005 total reviews  

4.72
Excellent

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hubauer-shop.de/en/ fulfils all Trusted Shops quality criteria, including
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Top positive review

Apr 26, 2023
 Verified review
For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days). Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.

Top negative review

Mar 1, 2023
 Verified review
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
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Reviews for hubauer-shop.de/en/

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Latest first
2 days ago
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OG
OLIVER G.
La Nucia
2 days ago
 Verified review
Todo muy bien fal montar y comprobar productos
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Answer by hubauer-shop.de/en/
2 days ago
Nos complace que esté satisfecho con su pedido y con el servicio. Nos esforzamos por ofrecer el mejor servicio y productos de la más alta calidad. Gracias por tomarse el tiempo para dejar un comentario, ¡Hasta luego en el Shop HUBAUER!
3 days ago
 Verified review
Prodotto perfetto e tempi di consegna rapidissimi.
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Answer by hubauer-shop.de/en/
3 days ago
Thank your for your Feedback. Your Hubauer Shop Team
4 days ago
 Verified review
All went well and in schedule
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5 days ago
 Verified review
efficiency and precision
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Answer by hubauer-shop.de/en/
3 days ago
Thank you for your feedback about our efficiency and precision. We are committed to providing the highest quality of service and we appreciate your recognition of our efforts. Thank you again for taking the time to share your experience with us.
5 days ago
 Verified review
Very clear details about the parts with manufacture parts number .. shipped and received on time
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6 days ago
 Verified review
Provide update on product when being shipped
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Answer by hubauer-shop.de/en/
6 days ago
We usually keep our customers informed for each step of their order. We ll get back to you as soon as possible as per our info already sent to you. Your HUBAUER Shop Team
6 days ago
 Verified review
Excellent seller! Very fast answering questions and solving problems! Highly recommend!!!
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6 days ago
 Verified review
I can only recommend. One of the item ordered was not available, I had contact with the technical team which was really helpful and solved the problem and refund quickly. You can definitely trust the shop. Many thanks
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Answer by hubauer-shop.de/en/
6 days ago
Thank you for taking the time to share your experience with us. We are delighted to hear that our technical team was able to provide you with the help that you needed. At Hubauer-Shop, we strive to ensure that our customers have a positive shopping experience, and it is encouraging to know that we achieved this. Thank you again for your positive feedback!
7 days ago
 Verified review
Timely delivery. Good prices.
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Answer by hubauer-shop.de/en/
7 days ago
Thank you for your review. We are pleased to hear that you were satisfied with the timely delivery and prices of our BMW car parts. At Hubauer-Shop, we strive to provide the best customer experience and meet all your needs. Thank you for being a loyal customer.
7 days ago
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8 days ago
 Verified review
Speed up dispatch and hence delivery times.
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Answer by hubauer-shop.de/en/
8 days ago
Thank you for taking the time to review our Shop. We are glad to hear that you have had a pleasant experience with our products. We value feedback from our customers and constantly strive to ensure that our dispatch and delivery times meet your expectations. Our team is committed to providing quality service and products, and we appreciate your input in helping us achieve this goal. Thank you again for your review. Your HUBAUER Shop Team
8 days ago
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8 days ago
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8 days ago
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8 days ago
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8 days ago
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8 days ago
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8 days ago
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My correct rack was delivered as promised
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Answer by hubauer-shop.de/en/
7 days ago
Thank you for your positive review.
8 days ago
 Verified review
100 %
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Answer by hubauer-shop.de/en/
2 days ago
Thank you for your glowing review! We are delighted that you had a positive experience with Hubauer-Shop. We strive to make our customers' needs our top priority and we're glad this was evident in your purchase. We appreciate your kind words and look forward to serving you in the future.