www.hubauer-shop.de/en/Reviews:
719 reviews in the last 12 months4,466 total reviews
Excellent
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Most relevant positive review
Jun 27, 2024
Verified review
Highly professional service with their web and email/phone and they'll ask always if you sended wrong part request which is not responding that right VIN. Fast service and delivery and they maybe the best prices in Europe for the BMW original parts.
Always happy, five stars out of the five!
I've been trusting them and every order (roughly 20+) have come on time.
If not, I've been informed about delays, but delays ain't their reason, because original parts are coming warehouses some where behind original company.
I Have trust and I'm still more than happy to order from their house.
Could recommend this kinda of service to everyone!
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JK
Johannes K.
Finland
Most relevant negative review
Mar 18, 2024
Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for www.hubauer-shop.de/en/
Jun 27, 2024
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RB
Ron B.
Den Helder
Jun 27, 2024
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Jun 27, 2024
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Jun 27, 2024
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Jun 27, 2024
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Order, delivery, quality of products all great!
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Answer by www.hubauer-shop.de/en/
Jun 28, 2024
Thank you for your positive review and kind words. We are glad that you had a positive experience with our service, qualitiy of products and delivery. Your satisfaction is our top priority. Thank you again for your feedback - we appreciate it very much!
Jun 27, 2024
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Jun 27, 2024
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Jun 27, 2024
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Jun 27, 2024
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Quick and reliable
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Jun 27, 2024
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For a problem several employees came with different opinions. Not good
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Jun 27, 2024
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Jun 27, 2024
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Jun 27, 2024
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Jun 27, 2024
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Jun 27, 2024
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Jun 26, 2024
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Jun 26, 2024
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Jun 25, 2024
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Die Produktbilder sind irreführend, und wenn Sie aufgrund falscher Bilder im Online-Shop versehentlich etwas bestellen, gibt es keine Möglichkeit zur Rückgabe oder Rückerstattung. Der Verkäufer lehnt Rückgaben und Rückerstattungen strikt ab, selbst wenn die Artikel sich in ihrer Originalverpackung befinden. Im Wesentlichen lautet die Unternehmensrichtlinie: keine Rückgaben und keine Rückerstattungen.
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Answer by www.hubauer-shop.de/en/
Jun 25, 2024
Lieber geschätzter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns über alle Kommentare, sowohl positive als auch negative, da sie uns helfen, unseren Service zu verbessern.
Es tut uns leid zu hören, dass Sie unsere Produktbilder irreführend fanden. Wir bei Hubauer-Shop bemühen uns, genaue und qualitativ hochwertige Bilder von allen unseren Produkten zu liefern. Wir werden unsere Prozesse überprüfen und alle notwendigen Maßnahmen ergreifen, um sicherzustellen, dass unsere Bilder eine wahrheitsgetreue Darstellung unserer Produkte sind.
Wir raten Ihnen, bei Zweifel Ihre FIN in Ihrer Bestellung stets anzugeben. Die FIN ist nämlich ausschlaggebend.
Was Rücksendungen und Rückerstattungen betrifft, verstehen wir Ihre Frustration. Als offizieller BMW Autoteile-Händler halten wir uns an die Richtlinien des Unternehmens für Rückgaben und Rückerstattungen. Wir sind jedoch immer bereit, alle Probleme mit unseren Kunden zu besprechen und eine für beide Seiten zufriedenstellende Lösung zu finden.
Nochmals vielen Dank, dass Sie sich für Hubauer-Shop entschieden haben, um Ihre BMW Autoteile zu bestellen. Wir hoffen, dass wir Sie in Zukunft noch besser bedienen können.
Und freuen uns, trotz allem, Sie bald wieder im HUBAUER Shop begrüßen zu dürfen!
Jun 25, 2024
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The things were nicely packed
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Jun 24, 2024
Verified review
good products. not very fast delivery
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Answer by www.hubauer-shop.de/en/
Jun 24, 2024
We are glad to hear that you are satisfied with your order and the service.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team