hubauer-shop.de/en/- Logo - reviews

hubauer-shop.de/en/
Reviews:

743 reviews in the last 12 months4,452 total reviews  

4.72
Excellent

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Most relevant positive review

Jun 27, 2024
 Verified review
Highly professional service with their web and email/phone and they'll ask always if you sended wrong part request which is not responding that right VIN. Fast service and delivery and they maybe the best prices in Europe for the BMW original parts. Always happy, five stars out of the five! I've been trusting them and every order (roughly 20+) have come on time. If not, I've been informed about delays, but delays ain't their reason, because original parts are coming warehouses some where behind original company. I Have trust and I'm still more than happy to order from their house. Could recommend this kinda of service to everyone!
JK

Most relevant negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for hubauer-shop.de/en/

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Oct 11, 2023
 Verified review
Not recommended for international business. Our company lost customers by doing business with Hubauer Germany.
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Oct 16, 2023
 Verified review
Hi Da jeg ikke har modtaget mine varer efter 12 dage har jeg svært ved at give mere end 1 stjerne. Ulrik Vig
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Feb 28, 2024
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Wrong product forwarded.

Please forward the product ordered and not a substitute if not agreed with customer.
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Aug 26, 2023
 Verified review

Not suitable for multicountry ops

They require shipping country to be the same as invoicing country which is annoying.
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Sep 26, 2023
 Verified review
A lot of konfirmationmail, informationmail etc but delivery took a big while
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Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review. Your HUBAUER Shop Team
Nov 9, 2023
 Verified review
Complicated to navigate in the webshop adding parts to the basket
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Dec 8, 2023
 Verified review
The order is still waiting to move for more than 8 days...
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Dec 1, 2023
 Verified review
Provide update on product when being shipped
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Answer by hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order. We ll get back to you as soon as possible as per our info already sent to you. Your HUBAUER Shop Team
Jul 25, 2023
 Verified review
You could offer a quicker courier service
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
Jul 22, 2023
 Verified review
Order was cancelled without known reason.
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Answer by hubauer-shop.de/en/
Jul 24, 2023
Thank you for your feedback. Your order was cancelled due to security concerns with the given payment method. A full refund was made and another method to pay was given.
Nov 28, 2023
 Verified review
Faster shipping and better pricing..
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Jul 25, 2023
 Verified review
Communication and customer service
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Jul 25, 2023
 Verified review
Bad customer service.
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Mar 7, 2024
 Verified review
GLS was a day late
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Oct 25, 2023
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No comment
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Sep 25, 2023
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Jul 31, 2023
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