hubauer-shop.de/en/Reviews

: 3,648Excellent

4.76

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certified since: Sep 26, 2018
updated on: May 29, 2023
hubauer-shop.de/en/ is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At hubauer-shop.de/en/, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: Sep 26, 2018
updated on: May 29, 2023
hubauer-shop.de/en/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At hubauer-shop.de/en/, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for hubauer-shop.de/en/

835 verified reviews in the last 12 months

3,648 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jun 27, 2022
I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
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the most relevant critical review


Mar 1, 2023
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
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Reviews for hubauer-shop.de/en/

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 Verified review
Apr 25, 2023
Je n'ai pas reçu ma commande malgré le fait que j'aie tour payé
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous sommes au regret de vous lire de telle sorte à ce jour quant à votre commande datant de mars et bien réceptionnée selon l´historique et sans nouvelles de votre part depuis. Nous espérons vous accueillir de nouveau prochainement dans notre Boutique. Sincères salutations de l´Equipe HUBAUER Shop.
 Verified review
Jun 3, 2022
I still have not received my order. I order the part on the 25 May, suggested shipping times at the time of order was 1-2 day. It appears that the order was not received to DHL until 31 May, https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?lang=en&idc=CS817151029DE&rfn=&extendedSearch=true. Now it looks like I won't receive the order until next week, nearly two weeks later.
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Answer by hubauer-shop.de/en/
Jul 2, 2022
We are sorry that you have had a negative experience with our shop. Please contact us via our homepage (contact form). Please forward us your order number with facts via the contact form. We will investigate the matter immediately. https://livezilla.hubauer-shop.de/chat.php?v=2&linkid=NmQ5MTM3ZmU1ZTgxNzk4MDkzYzhiM2QwZmQ2NTg1ZjY_
 Verified review
Sep 26, 2022
To expecie. It is to difficult to order a objekt. Compare with for example Atodoc K Jesslen
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 Verified review
Aug 26, 2022
you can make your website for your customers more understandable
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Answer by hubauer-shop.de/en/
Aug 30, 2022
We appreciate your feedback and will take it into consideration.
 Verified review
Jan 2, 2023
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