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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Answer by hubauer-shop.de/en/
Mar 19, 2024
We very much regret the reason for the complaint.
As we do not ship worldwide, there are other forwarding agents who will take over the further processing. The shipment we created was delivered to the destination we were given. For further concerns, please contact the support of the other shipping company. We do not have any information, consignment number or other details.
2 days ago
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Feb 28, 2024
Verified review
Wrong product forwarded.
Please forward the product ordered and not a substitute if not agreed with customer.
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Mar 7, 2024
Verified review
GLS was a day late
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Jan 25, 2024
Verified review
The wheel was not brand new, with some scratches in the internal part of the aluminium. It was not used but, i'm sure, at least already been installed on a car
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We sell original and new parts, transportation can cause damage/scratches to the products.
If the parts arrived damaged, you should of course inform our customer service, which unfortunately you didn't do.
Hubauer Team.
Jan 26, 2024
Verified review
Deliver what was ordered
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Oct 28, 2023
Verified review
Two attempts
First attempt to order vehicle part was unsuccessful, dont know why but when I contacted support, they told me that I entered invalid address which was false, they told me tha package has returned and order was cancelled and money refunded but not all, they charged me return fees. Later I found out that the package was not even passed to deliverer or picked up by him but I dont care what was the cause, it was not on my side. Second attempt was sucessful as expected.
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Answer by hubauer-shop.de/en/
Oct 30, 2023
Hello Mr. Farkas, we have kept you updated on the entire ordering and shipping process as you requested.
You must always doble check the shipping address you give us because this can not be changed once the parts are in transit.
As the address was incorrect the order came back and we send you the full refund.
Hubauer Team
Apr 26, 2023
Verified review
Bonjour,
J'ai trouvé que passé commande était un peu compliqué. en plus, c'est après le paiement que vous demandez des documents au client. En ces temps de grandes arnaques, j'ai eu peur que vous n'honoriez pas la commande.
Mais finalement, tout s'est bien passé et j'ai bien reçu la commande; Je suis prête à en passer une autre
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your feedback and for taking the time to share it with us. We value our customer's satisfaction and we are glad to hear that your order went through. In the case of sensitive articles, the vehicle data is required, as BMW AG must match and program the article to the vehicle. Thank you again for choosing us, we hope you have a great day!
Best regards, Hubauer Online Shop
Aug 1, 2023
Verified review
2weeks to confirm they have no stock after order.
I ordered a part online and only 2 weeks later do they actually contact me to tell me they didn;t actually have it available in stock in the first place. very annoying delay. i hope the refund isn't as delayed.
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Answer by hubauer-shop.de/en/
Aug 3, 2023
Thank you for your review.
We regret that there were availability issues with your order. Unfortunately, it can happen that we got the information when calling off from the central warehouse, if items are currently not available anymore. We are very pleased that your refund has already been made and hope next time again a fast delivery to be able to perform.
Best regards,
Your Hubauer Online Shop
Aug 5, 2023
Verified review
Unfortunately, the color of the ordered cap was wrong. I ordered black but it came blue
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Answer by hubauer-shop.de/en/
Aug 8, 2023
Thank you for taking the time to review your experience with us.
We hope you brought the problem to our attention and we were able to resolve it.
Hubauer Team
Aug 26, 2023
Verified review
Not suitable for multicountry ops
They require shipping country to be the same as invoicing country which is annoying.
Out of stock item was sold to me and the order processing and shipping was slow.
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Answer by hubauer-shop.de/en/
Jul 10, 2023
Thank you for taking the time to provide us with feedback about your experience. We appreciate your input and deeply value our customers. We strive to provide the best quality products and services, so we regret to hear that you were not completely satisfied with your purchase. However, we always put the customer first and do our best to ensure a positive shopping experience. Thank you again for sharing your thoughts with us.
Your HUBAUER Shop Team
Sep 26, 2023
Verified review
A lot of konfirmationmail, informationmail etc but delivery took a big while
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Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review.
Your HUBAUER Shop Team
Aug 17, 2023
Verified review
Bad, a long time waiting for the shipment and my client is tired of waiting
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Answer by hubauer-shop.de/en/
Aug 17, 2023
Thank you for your feedback. We regret the delivery time. It may vary abroad.
Best regards,
Your Hubauer Onlineshop
May 25, 2023
Verified review
Product is not the best. Especially in the dark the lettering is not nice
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Nov 9, 2023
Verified review
Complicated to navigate in the webshop adding parts to the basket
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Apr 25, 2023
Verified review
Je n'ai pas reçu ma commande malgré le fait que j'aie tour payé
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous sommes au regret de vous lire de telle sorte à ce jour quant à votre commande datant de mars et bien réceptionnée selon
l´historique et sans nouvelles de votre part depuis.
Nous espérons vous accueillir de nouveau prochainement dans notre Boutique.
Sincères salutations de l´Equipe HUBAUER Shop.
Dec 1, 2023
Verified review
Provide update on product when being shipped
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Answer by hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order.
We ll get back to you as soon as possible as per our info already sent to you.
Your HUBAUER Shop Team
Jul 25, 2023
Verified review
You could offer a quicker courier service
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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