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Top positive review
hubauer-shop.de/en/ customer
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Apr 26, 2023
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For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
A lot of konfirmationmail, informationmail etc but delivery took a big while
Answer by hubauer-shop.de/en/
8 days ago
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review.
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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Aug 26, 2023
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Not suitable for multicountry ops
They require shipping country to be the same as invoicing country which is annoying.
hubauer-shop.de/en/ customer
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Jul 31, 2023
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hubauer-shop.de/en/ customer
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Jul 25, 2023
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Communication and customer service
hubauer-shop.de/en/ customer
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Jul 25, 2023
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You could offer a quicker courier service
Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
Out of stock item was sold to me and the order processing and shipping was slow.
Answer by hubauer-shop.de/en/
Jul 10, 2023
Thank you for taking the time to provide us with feedback about your experience. We appreciate your input and deeply value our customers. We strive to provide the best quality products and services, so we regret to hear that you were not completely satisfied with your purchase. However, we always put the customer first and do our best to ensure a positive shopping experience. Thank you again for sharing your thoughts with us.
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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May 25, 2023
Verified review
Product is not the best. Especially in the dark the lettering is not nice
hubauer-shop.de/en/ customer
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Apr 26, 2023
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Bonjour,
J'ai trouvé que passé commande était un peu compliqué. en plus, c'est après le paiement que vous demandez des documents au client. En ces temps de grandes arnaques, j'ai eu peur que vous n'honoriez pas la commande.
Mais finalement, tout s'est bien passé et j'ai bien reçu la commande; Je suis prête à en passer une autre
Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your feedback and for taking the time to share it with us. We value our customer's satisfaction and we are glad to hear that your order went through. In the case of sensitive articles, the vehicle data is required, as BMW AG must match and program the article to the vehicle. Thank you again for choosing us, we hope you have a great day!
Best regards, Hubauer Online Shop
hubauer-shop.de/en/ customer
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Mar 4, 2023
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hubauer-shop.de/en/ customer
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Mar 1, 2023
Verified review
Not flexible policy on maximum number of items
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Answer by hubauer-shop.de/en/
Mar 2, 2023
Dear Stefanos Galanos,
Many thanks for your feedback.
Our efforts are very much focused on fully satisfying our customer´s demands through our products and services. We regret the actual situation, are doing our utmost and hope to deliver a better service next time.
In regards,
Your HUBAUER Online Shop Team.
hubauer-shop.de/en/ customer
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Jan 30, 2023
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Took 2 weeks from order to delivery
Answer by hubauer-shop.de/en/
Feb 2, 2023
Dear Anders Rasmussen,
Sorry to hear that your order was not under satisfaction. Many thanks your for your feedback.
We are doing our utmost and hope to seeing you again in our shop.
Your Hubauer Online Shop Team
hubauer-shop.de/en/ customer
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Jan 30, 2023
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I am unhappy with the shipment, since I ordered the spare part until I arrived in Spain a month passed.
But it looks incredibly good
Answer by hubauer-shop.de/en/
Apr 17, 2023
Hi Mr. Lorenzo, Thank you for taking the time to provide us with your review.
We understand that it took a month for the part to arrive in Spain, and we apologize for the delay.
Hubauer Team
hubauer-shop.de/en/ customer
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Jan 4, 2023
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Decrease the delivery time.
Enable to return products.
Answer by hubauer-shop.de/en/
Apr 17, 2023
Thank you for your feedback.
We are continuously working on improving our delivery times and also looking into ways we can provide more return options.
Hubauer Team
Toooo many adds make confusion when searching for the part needed.
A simple site could be more costumer friendly
hubauer-shop.de/en/ customer
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Dec 3, 2022
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Not really satisfied with the guidance
There is no user-friendly guidance on the choice of the appropriate parts. Besides, even though I specified the VIN, the part I received does not correspond to the original one on my car
Answer by hubauer-shop.de/en/
Dec 5, 2022
Thank you for your honest feedback.
We would be very grateful if you could let us know what exactly we can improve in our guidance.
hubauer-shop.de/en/ customer
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Dec 2, 2022
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The number of items in one order was limited, but it wasn't mentioned on the website.
hubauer-shop.de/en/ customer
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Nov 22, 2022
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For starters, quit cooperstion with paypal as they don’t accept creditcards. The same card I payed with before at Hubauer.
Great store poor partners.
hubauer-shop.de/en/ customer
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Nov 16, 2022
Verified review
Bonjour,
J'ai été un peu déçu par vos prestations, notamment par le fait que j'ai effectué deux commandes consécutives le même jour à environ 1 heure d'intervalle.
Je vous ai écris pour vous demander s'il vous serait possible de grouper mes deux commandes pour ne payer qu'une fois les frais de port mais vous avez refusé.
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