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Top positive review
hubauer-shop.de/en/ customer
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Apr 26, 2023
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For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
A lot of konfirmationmail, informationmail etc but delivery took a big while
Answer by hubauer-shop.de/en/
9 days ago
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review.
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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10 days ago
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hubauer-shop.de/en/ customer
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Aug 10, 2023
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Your order website software is not ergonomic and easy to use.
The server is installed had a lot of delay reaction.Generaly is not easy to use.
Answer by hubauer-shop.de/en/
Aug 11, 2023
Thanks for taking the time to leave a review. We are constantly striving to improve our customer experiences and will take your feedback into account.
Best regards,
Hubauer Onlineshop
hubauer-shop.de/en/ customer
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Aug 26, 2023
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Not suitable for multicountry ops
They require shipping country to be the same as invoicing country which is annoying.
hubauer-shop.de/en/ customer
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Jul 25, 2023
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Damaged parts arrived, No resolution offered
I purchased some genuine BMW parts from Germany to save some money, However it has ended up far more expensive than buying from uk
The parts I received were damaged in transit, I didn’t want to return the items and have another set sent because of the import duties I have to pay each time. It would have been far cheaper to have the parts repainted in the uk.
All attempts to resolve the issue were shut down rather rudely and was only offered €60 to compensate me.
The cost to repaint was €200
And the import duties was €220
This is the reason I wanted to repaint rather than have a new set sent
The whole exercise has cost me more than it would have done purchasing from uk
And a lot more stress and time wasted
Answer by hubauer-shop.de/en/
Jul 25, 2023
Thank you for your detailed feedback. Here at Hubauer-Shop, we strive to be the best supplier of genuine BMW parts from Germany, and we always want customers to be happy with their purchase and experience. We are sorry that the parts you received were damaged in transit, and we understand why you did not want to return them.
hubauer-shop.de/en/ customer
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Jul 26, 2023
Verified review
Website behaves strangely - certain items are available until you login, and then suddenly unavailable once you login. When asked why, staff was unwilling to explain these discrepancies - the informed that the item was 'out of stock' which conflicts with what their site indicated before logging in.
hubauer-shop.de/en/ customer
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Jul 22, 2023
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1. Delivery was not as estimated. There was 6 days delay.
2. I bought 1 set of valve steam gaskets. 1 set is 24 pcs. I have received only 12 pcs. I the descriptio there was no exact number of seals.
Answer by hubauer-shop.de/en/
Jul 24, 2023
Thanks for leaving us your feedback! We are sorry to hear that your order was delayed and that you did not receive the exact number of seals as indicated in the description. We re doing our utmost to ensure that our customers get the best service.
We appreciate your support and look forward to seeing you again in our shop.
Your HUBAUER Shop Team
Out of stock item was sold to me and the order processing and shipping was slow.
Answer by hubauer-shop.de/en/
Jul 10, 2023
Thank you for taking the time to provide us with feedback about your experience. We appreciate your input and deeply value our customers. We strive to provide the best quality products and services, so we regret to hear that you were not completely satisfied with your purchase. However, we always put the customer first and do our best to ensure a positive shopping experience. Thank you again for sharing your thoughts with us.
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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Jul 25, 2023
Verified review
You could offer a quicker courier service
Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
hubauer-shop.de/en/ customer
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Jul 22, 2023
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Order was cancelled without known reason.
Answer by hubauer-shop.de/en/
Jul 24, 2023
Thank you for your feedback.
Your order was cancelled due to security concerns with the given payment method. A full refund was made and another method to pay was given.
hubauer-shop.de/en/ customer
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Jul 25, 2023
Verified review
Communication and customer service
hubauer-shop.de/en/ customer
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Jul 25, 2023
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Bad customer service.
hubauer-shop.de/en/ customer
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Jul 31, 2023
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hubauer-shop.de/en/ customer
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Jul 3, 2023
Verified review
Misleading advertising led to me paying for an item that had to be cancelled. The change in exchange rates between order and cancellation cost me a lot of money.
Answer by hubauer-shop.de/en/
Jul 4, 2023
Thank you for taking the time to review our services. We're sorry to hear that our advertising was misleading in your case, and we understand the frustration this has caused. We appreciate your feedback and will use it to help us improve our services for all of our customers.
hubauer-shop.de/en/ customer
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Jun 21, 2023
Verified review
Where is my item? Undelivered
My item has been sitting in a DHL warehouse since 15th June, it is now 21st June.
No obvious way to enquire as to why or whether it will be delivered. Generic messages on help page saying stuff like “item postal address may have been illegible”. Nonsense, labels are printed.
Very disappointing.
Answer by hubauer-shop.de/en/
Jun 23, 2023
Thank you for taking the time to provide your feedback.
According your trackingnumber the package was delivered on 21st.
The delivery time abroad may vary. So overall it took 7 days for oversea (14.-21.06.23)
hubauer-shop.de/en/ customer
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Jul 4, 2023
Verified review
The shop shows that the products are online but actually they are not. After a few day I have contacted them because I haven't received the tracking. I got a reply back: products are not in stock. Your order will be refunded.
Answer by hubauer-shop.de/en/
Jul 5, 2023
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience did not meet your expectations. Here at our shop, we strive to maintain an accurate inventory count of our products to ensure that we can fulfill all orders promptly. Unfortunately, in this instance, it appears that our tracking system was not updated and the item was out of stock when you placed your order. We apologize for any inconvenience this may have caused and have already refunded your purchase as per our policy. Thank you again for bringing this to our attention so we may continually improve upon our services.
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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Mar 1, 2023
Verified review
Not flexible policy on maximum number of items
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Answer by hubauer-shop.de/en/
Mar 2, 2023
Dear Stefanos Galanos,
Many thanks for your feedback.
Our efforts are very much focused on fully satisfying our customer´s demands through our products and services. We regret the actual situation, are doing our utmost and hope to deliver a better service next time.
In regards,
Your HUBAUER Online Shop Team.
hubauer-shop.de/en/ customer
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Jan 3, 2023
Verified review
Péssimo serviço pós-venda, não recomendo. Enviaram 2x mal o kit que comprei, não se querem responsabilizar sendo que não é um erro de identificação das peças, expusemos a situação por e-mail várias vezes com fotografias a anexar e a solução foi deixar de responder e encerrar a reclamação. Não querem entender o problema respondendo coisas aleatórias. Pouco profissionais.
( nas fotos podemos ver, a primeira foi a peça que não pertence ao kit que comprei que é o do print na ultima foto. referencia na segunda fotografia que não consta no kit que comprei. )
Answer by hubauer-shop.de/en/
Mar 28, 2023
Sr. Cartaxo, obrigado por nos dar o seu feedback. Compreendemos que esta experiência não correspondeu às suas expectativas e pedimos-lhe desculpa por qualquer inconveniente causado. Na Hubauer, levamos a sério a satisfação do cliente, e estamos empenhados em fornecer um excelente serviço e produtos de qualidade.
Mais uma vez obrigado pelo seu sincero feedback.
hubauer-shop.de/en/ customer
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May 25, 2023
Verified review
Wrong item sent. Had to argue to get a refund
Awful customer service, awful communication. Pathetic experiance overall. Hubauer sent me the wrong item. I immediatly reached out to return the item. They tried to charge me a return fee despite the mistake being theres. Prior to purchasing they ignored multiple emails from me requesting information about other products and pricing on items. The pricing questions were due to the price being listed as "contact for price", I never received a price for any of the items.
Answer by hubauer-shop.de/en/
Jun 5, 2023
Thank you for taking the time to share your feedback. We appreciate the time you took to purchase from our company and we apologize for any miscommunication or negative experiences that occurred throughout the process. Here at Hubauer, our goal is to provide the best possible customer service and experience, while offering competitive prices and high-quality items. We hope you can give us another chance in the future to make sure all your needs are met in a satisfactory way.
hubauer-shop.de/en/ customer
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Apr 25, 2023
Verified review
SAV Honteux, suite à la commande d’une pièce qui ne s’adapte pas malgré le renseignement du vin, le sav m’informe que c’est une erreur de leur part. Il me propose de renvoyer la pièce, une fois réception faite de leur service, il m’informe qu’il n’y aura pas de remboursement car les frais de transport sont plus élevés que le prix de l’article soit 25€ (sachant que j’aurais pu modifier la pièce pour l’adapter) Très déçu, première et dernière commande
Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous regrettons votre insatisfaction concernant votre réclamation.
Il serait en effet recommandable de mentionner le VIN dans votre prochaine commande afin d´éviter le genre de situation actuelle. Quant aux frais concernant le bon de retour une information vous a bien été adressée, soit 22,99€ actuellement pour tout retour en Europe selon les clauses du contrat.
L´article réclamé, d´un montant de 22,04€, nous avons adapté les 22,99€ et vous avons facturé 22,04€, soit 0,95€ en votre faveur.
Nous regrettons la situation actuelle et espérons néanmoins vous revoir dans notre boutique très prochainement.
Meilleures saluations de l´Equipe de la Boutique HUBAUER.
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