I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
I am unhappy with the shipment, since I ordered the spare part until I arrived in Spain a month passed.
But it looks incredibly good
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Answer by hubauer-shop.de/en/
Apr 17, 2023
Hi Mr. Lorenzo, Thank you for taking the time to provide us with your review.
We understand that it took a month for the part to arrive in Spain, and we apologize for the delay.
Hubauer Team
Toooo many adds make confusion when searching for the part needed.
A simple site could be more costumer friendly
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Verified review
Dec 10, 2022
It has been 5 months and I have not received my order or had my emails returned with any information
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Answer by hubauer-shop.de/en/
Mar 7, 2023
We ve been doing our utmost here and regret that the required part was finally not available at BMW. Despite the actual situation we look forward to seeing you soon in our Shop.
Your HUBAUER Shop Team.
Verified review
Aug 25, 2022
As always they are good. However the delivery of this item was a little slower than usual.
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Verified review
Dec 2, 2022
The number of items in one order was limited, but it wasn't mentioned on the website.
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Verified review
Dec 9, 2022
El envío es súper lento....espero que en las próximas compras serán más puntuales
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Verified review
Jan 3, 2023
I asked a question a week ago abd nobody cared to answer!!!
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Answer by hubauer-shop.de/en/
Mar 3, 2023
Hello Mr. Najern, unfortunately we do not have any recent questions or orders from you that we can help you with.
Your last order was successfully delivered on November 2022.
Your Hubauer Team.
Verified review
Jan 4, 2023
Decrease the delivery time.
Enable to return products.
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Answer by hubauer-shop.de/en/
Apr 17, 2023
Thank you for your feedback.
We are continuously working on improving our delivery times and also looking into ways we can provide more return options.
Hubauer Team
Verified review
Jun 21, 2022
Got a lot of parts, but long shipping times.
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Verified review
Jan 30, 2023
Took 2 weeks from order to delivery
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Answer by hubauer-shop.de/en/
Feb 2, 2023
Dear Anders Rasmussen,
Sorry to hear that your order was not under satisfaction. Many thanks your for your feedback.
We are doing our utmost and hope to seeing you again in our shop.
Your Hubauer Online Shop Team
Verified review
Aug 30, 2022
hinnoissa ja asiakaspalvelussa
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Verified review
Nov 25, 2022
Very poor communication
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Answer by hubauer-shop.de/en/
Mar 7, 2023
Hello Mr. Ryndak, please excuse the inconvenience with your order and the communication about it.
Your Hubauer Team
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